"Stayed in early May 2026, and the main reason for booking this particular hotel was the pool. They have two- one in the grounds and one on the roof- but both were out of action and totally empty- this was never mentioned in the listing or the booking, which was extremely disappointing. We were also made to feel like an inconvenience when approaching the reception at times, despite being polite and respectful at all times- perhaps because we were a group of guys on a stag so- who knows. This hotel has massive potential, but it’s being wasted sadly.
The last insult was being charged nearly £7 for a bottle of sparkling water from the mini-bar- no bottled water was supplied or replaced in the rooms, and there was no price list in the rooms either. This same bottle of water was less than 50p in the shops, so to say that was a ridiculous mark-up would be an understatement"
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