Room, Multiple Beds, Non Smoking

Reviews of Wyndham Garden Ankeny/Des Moines

3 out of 5
Wyndham Garden Ankeny/Des Moines
133 SE Delaware Avenue, Ankeny, IA

Reviews

6.2
Rating 10 - Excellent. 154 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 220 out of 1001 reviews" "
Rating 4 - Poor. 181 out of 1001 reviews" "
Rating 2 - Terrible. 160 out of 1001 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Alyssa

Our room had 3 beds and was very large so was awesome for the kids. However, we realized the diner was under maintenance when we got there.
Stayed 1 night in May 2024

8/10 Good

Jeanette, Kingwood

Travelled with family
Liked: Cleanliness, staff & service
The room was very spacious & clean.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Jeanette,We are delighted to hear that you found your room spacious and clean during your stay with us. Your comfort and satisfaction are our top priorities, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to us.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Michelle,Thank you for sharing your positive feedback about our comfortable rooms. We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that our guests have a pleasant and relaxing experience. If you have any further comments or suggestions, please do not hesitate to reach out to us.

4/10 Poor

Steven

Disliked: Amenities, property conditions & facilities
No bathroom light. Unstable bathtub. Ajoining room
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello Steven,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for review and improvements. Please feel free to contact our management for further assistance with your concerns.

10/10 Excellent

Lucy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This newly remodeled hotel is a great option for families. It had a nice swimming pool with poolside rooms, laundry and a Diner attatched to the hotel with breakfast in the mornings. I am very impressed. There are some items on the surface that need a little work- but overall, I would definitely come back. This property is great and affordable- very impressed!!!
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Lucy,Thank you for your positive feedback on our newly remodeled hotel! We're glad you enjoyed our amenities like the swimming pool, laundry facilities, and on-site Diner. Your comments regarding the surface items will be taken into consideration for future improvements. We look forward to welcoming you back on your next visit.

6/10 Okay

Jacky

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Lots of issues with doors. One exterior door wouldn't open with my key card, one exterior door was permanently open - anyone could walk in. The bathroom door (on a track like a barn door) did not open and close properly and came off the track many times during our stay. The door to our room did not feel securely shut. The desk in our room was not wiped down before our stay, the whole room felt like it wasn't properly cleaned. The price was lower, so maybe I should lower my standards, but I would pay more and stay somewhere else in the future.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jacky, We apologize for the inconvenience you experienced during your stay. Our team will take note of the issues mentioned to ensure they are addressed promptly for future guests. We appreciate your feedback as it helps us improve our services. Your comfort and satisfaction are important to us, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Tom

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Tom,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments to share, please do not hesitate to reach out to us directly. Your satisfaction is our top priority.

8/10 Good

Karan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newly renovated establishment. Very clean and the staff was great. The connecting restaurant was amazing and the food was great.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Karan, We're thrilled to hear you enjoyed our newly renovated hotel, cleanliness, and excellent staff service. It's wonderful that you had a great dining experience at our restaurant as well. Your kind words motivate us to continue providing top-notch service to all our guests.

4/10 Poor

Amanda

Stayed 2 nights in Apr 2024
Response from Manager on 6 May 2024
Hello Amanda,We value all feedback and would like to hear more about your recent stay. Please reach out to our hotel directly so we can address any concerns you may have.

6/10 Okay

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Jennifer, We appreciate you choosing our hotel for your stay. Should you have any feedback about your experience, please feel free to contact us so we can address any issues. We hope to welcome you back in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
We've been having a friends reunion here for the past 6 years. Was excited to see the hotel's remodel transformation. It was really needed. Staff was friendly, beds were comfortable and it's nice having a great restaurant and bar attached!
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello Julie,Thank you for being a loyal guest and choosing our hotel for your friends' reunion. We are delighted to hear that you found our remodel transformation much-needed. It's great to know that our friendly staff, comfortable beds, and convenient restaurant and bar enhanced your stay. We appreciate your feedback and hope to welcome you back again in the future for another enjoyable experience.

8/10 Good

Payton

Liked: Cleanliness, staff & service, amenities
The room was spacious and not in bad shape some trim was coming off and needs reglued and the hot water didnt work in the hot tub in my room and coyldnt use it and they didnt give me any money back. Otherwice it was ok would stay again
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Payton,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found the room spacious. We apologize for any inconvenience caused by the trim and hot tub issues. We appreciate your understanding in regards to the refund, and we are glad to know that you would consider staying with us again. We look forward to welcoming you back in the future.

10/10 Excellent

ROGER

Disliked: Property conditions & facilities
Property was shown as a three star hotel, it is not! I give it two stars for future guests reference. It is an average to below average remodel old motel. Room smelled of body odor, and heat/ac was really noisy. I wouldn’t stay again.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello ROGER,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will take it into consideration for future improvement. Please feel free to reach out to our management team directly with any further concerns.

4/10 Poor

Scott

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is not worth the money to stay there.
Checked in and was sent to rm 150. Walk in to a rm that was never cleaned. Then was told to grab my stuff and come to the front desk. I was then given keys to rm 250. Walk in and see base falling off the wall everywhere. I found the access door to the jacuzzi was broken. Checked to make sure the tub worked and only the cold faucet worked. Then told me to sit tight for about 20-30 minutes and they’d get the first rm cleaned and ready to go. So after over an hour’s time messing with rooms, I finally settled into 150. Wife and I took a bath. The air bubbles were freezing cold air. Left super early in the morning. Was totally disappointed by this place. Will NEVER be back or recommend.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Scott, Thank you for taking the time to share your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will use it as an opportunity for improvement. If you have any further concerns, please reach out to our management team directly.

2/10 Terrible

Shelly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It took 3 people to check us in, we had no hot water in our room. The room had also not been heated so it was about 50 degrees upon entry. The sheets they use on the beds do not cover it fully. There was no comforter, and they were unsure if they could get us a an additional blanket ( they did). We asked to move rooms, abd the first thing we were asked was if we had disturbed the bed (because clearly they do not have adequate staff to tidy up the room) and after several difficulties and 30 minutes of that, we said we would simply return to the original room. We were reassured that if we ran the water for 3-4 minutes, we would get hot water. There was hot water in the sink, but the shower water was barely warm. Additionally, the toilets have not been properly installed as it can shift on the floor very easily. Finally, I had indicated that I would pay at property through Expedia, and before we even checked in, my credit card had been charged by the hotel. There were a number of other issues with the property and room that are less egregious, but overall this was one of the worst hotels I have ever stayed at.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Shelly, We apologize for the inconveniences you experienced during your stay. We regret to hear about the check-in process and the lack of hot water in your room. Our staff strives to provide efficient service and comfortable accommodations. We appreciate your feedback regarding the bedding, and we will address this with our housekeeping team. Furthermore, we apologize for any difficulties you encountered when requesting a room change. Regarding the water temperature, we will investigate this matter promptly. Additionally, we apologize for any inconvenience regarding the toilet installation and the billing issue. We appreciate your feedback, as it helps us improve our services.

8/10 Good

Zachary

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Zachary,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and hope you had a wonderful time with us. If you have any additional feedback or suggestions for improvement, please don't hesitate to reach out to our team. We value your input and look forward to serving you again in the future.

8/10 Good

Margaret

Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Margaret,Thank you for sharing your feedback. We appreciate your perspective and apologize for any inconvenience you experienced during your stay. We encourage our guests to reach out to management directly, so they can address your concerns personally.

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed in the condition of this property. I have stayed here in the past and was very surprised at the decline. There was no dining room available with coffee or tea in the morning or any breakfast.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Linda,We apologize for any inconvenience you experienced during your recent stay. We appreciate your loyalty as a returning guest and we regret to hear about your disappointment with the condition of our property. We understand the importance of providing dining options and will take your feedback into consideration for future improvements. Thank you for bringing this to our attention.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Anna,Thank you for rating us 4 out of 5! We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Robert, Williamsburg

Stayed 2 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello Robert,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay, and we apologize if your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remodeled
The remodel and making the hotel non smoking are great improvements. The rooms are much nicer, on par with 3 star hotels. The hallways could use an upgrade, but overall, one of the nicer hotels for the price in the area.
Stayed 3 nights in Oct 2023
Response from Manager on 9 Oct 2023
Hello Brandon,It means so much to have earned your business. We appreciate the feedback regarding our area and comments about our price. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Jessica,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Phillip

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Phillip,Thank you for your feedback! We're glad to hear that you had a positive experience with us. We value your satisfaction and hope to see you again soon.

4/10 Poor

ALLEN

Travelled with family
Disliked: Staff & service
No bang for my buck.
I was not impressed for the money I spent for three nights. Went to get a cup of coffee in the morning before breakfast and the coffee was cold. The front desk lady told me to pour another cup and it would be warmer. That wasn’t the case, it was colder than my first attempt. Then when I asked for more coffee pods for the room, it was like I was asking for something that was being rationed. Then we had an issue with the door to our room. The lady at the desk didn’t care. She even let me know when dealing with the door issue I had been to the desk to complain four times that morning, she was wrong, I’d been there only three times. When dealing with the door issue she was still consumed about me saying the coffee was cold. We did not get the bang for our buck. When checking out, we were not asked about our stay. The front desk lady was more concerned about her personal phone calls and being annoyed when we needed something. The didn’t offer a breakfast but offered a certificate for 5 dollars off breakfast at the restaurant in the same building. The front desk lady was annoyed when we asked for certificates every morning as she had to fill the certificate out. As I drove around Ankeny on a weekend, the hotel parking lots looked full, this one was the exception and was not.
Stayed 3 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello ALLEN ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jennie, Cedar Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
They have done some remodeling since the first time we stat there. The beds comfortable. The pool is nice.
Stayed 1 night in Aug 2023
Response from Manager on 17 Sept 2023
Hello Jennie,Guest satisfaction is our number one objective so we really appreciate the input regarding our pool and your comments about our remodeling. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Kari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Love the 3 bed room! So much room and a great rate.
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hi Kari,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

10/10 Excellent

duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was awesome
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hi Duane,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness
It is in the middle of a remodel but the parts that were done were very nice. It was clean and quiet
Stayed 1 night in Aug 2023
Response from Manager on 18 Aug 2023
Hello Sandra,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worthy of the Wyndham Garden Branding
They have been renovating this property for over 2 years and the workmanship is shoddy and amateurish. In the hallways, the carpeting is loose everywhere and the trim at the baseboards and around door jams is partial. The work in the rooms is mismatched and non-professional. We stayed 4 nights and had to ask for new towels frequently as there was no place to hang a towel for possible double use. There computer system was not working at the front desk and so they wrote down my info and credit card number. I was called at 9:30pm at night on our 3rd night in the property and was told my card was declined. I stopped by the desk so they could check the card with what was written down and they said it was declined again. I checked my bank app on my phone and IT WAS NEVER DECLINED. It was accepted the first time they ran it. This is a no go for us ever again and I can't believe this company allows their brand to be represented in this type of facility.
Stayed 4 nights in Aug 2023
Response from Manager on 15 Aug 2023
Hello Tim, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Ann

Stayed 2 nights in Aug 2023
Response from Manager on 4 Sept 2023
Hello Ann, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Jeffrey

Travelled with family
Window facing a brick wall, no iron, or breakfast. No elevator
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hello Jeffrey, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

6/10 Okay

Sara

Stayed 3 nights in Aug 2023
Response from Manager on 4 Sept 2023
Hello Sara, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Hadie, Sioux City

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under construction, strong odor. Rooms were fine. Booked in and booked out less than 4 hours later, back exit was not locked
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello Hadie, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

8/10 Good

Gabriel E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Gabriel E,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and out of the metro area.
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hi Doug,Thank you for your review! I’m glad you find our cleanliness and location great. We appreciate your patronage and are delighted to be your hotel of choice.

2/10 Terrible

shirley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so nasty! I think it’s in the middle of renovation but they’re still renting the rooms. It was dirty, unfinished, bugs all over and the hallways smelled like mold/mildew.
Stayed 5 nights in Jul 2023
Response from Manager on 8 Aug 2023
Hello shirley,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 Okay

Amy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 8 Aug 2023
Hello Amy,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Negative-There we no towels in the room. Room smelled musty, halls smelled cat urine, bed coverings were damp, Positive-Plenty of hot water, beds were comfortable. Very nice decor, nice exterior, plenty of restaurants within walking distance, plenty of parking
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Joseph,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

William, Spirit Lake

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never refer this hotel to anyone. It’s filthy dirty, the carpets haven’t been vacuumed in how long, I’m in a renovated room and it looks like crap, and 1 ice machine working in the whole place. First thing I checked was bed bugs and found none. But it give you that bad vibe. AND no bargain at 125/night
Stayed 1 night in Jul 2023
Response from Manager on 10 Aug 2023
Hello William, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Tenika

Stayed 1 night in Jul 2023
Response from Manager on 17 Aug 2023
Hello Tenika, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Victoria

Stayed 2 nights in Jul 2023
Response from Manager on 8 Aug 2023
Hello Victoria,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Nicole

Stayed 2 nights in Jul 2023
Response from Manager on 8 Aug 2023
Hello Nicole,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid .. mold and mildew in bath .. lights didn’t
I cannot recommend any part of hotel. Very surprised it had a Wyndham Garden affiliation. Room smelled horrible. Really sad.
Mold and mildew
Room smelled
Sink wouldn’t drain
Storage in hall
Chaotic..stuff thrown in hallway
Ice machine very noisy all night
Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Dear Guest,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

RICHARD, Englewood

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Hello RICHARD,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Natalie

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The only good part of staying at this hotel was that rooms themselves were nice and as pictured. However, the entire hotel is under construction and the hallways to walk to your room are severely outdated, dirty and not a good environment. They should have finished renovations of the entire hotel before making rooms available to the public. But it appears that due to greed they want to (of course) make money during their renovations. The owners/front desk staff are not friendly or helpful. Even though the hotel is advertised as “pet friendly”, they told me they would move our room away from other rooms so our dogs don’t disturb others. I thought saying that was a bit rude and presumptuous. Our dogs are well behaved. They could have just booked that room without that comment. Plus we still had to pay $25/dog/night= $100 per stay. Definitely not worth it! Overall, I don’t recommend this hotel. Not worth it.
Stayed 2 nights in Jul 2023
Response from Nate on 17 July 2023
Hey Natalie,Thank you for your feedback we really appreciate you helping us with the information we need to make improvements. We are sorry that we failed to exceed your expectations. I am thrilled however, you enjoyed one of our new and sleek rooms! Nevertheless, the fact we didn't totally WOW! you is disappointing to us as we truly care about you and all our guests. We hope as we complete our remodel and team training efforts that you will consider giving us another chance to stratify you in the future like you deserve Natalie. Thank you again for the comments!

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room review
Not so good experience. The room smelled freshly painted and it was horrible/very overpowering. The sliding bathroom door wouldn’t stay shut. Asked for air fresheners at front desk and said they had none. Had used soap at the bathroom sink already open. Shower had no water pressure.
Stayed 1 night in Jul 2023
Response from Nate Sales and Marketing on 13 July 2023
Amber S.,Thank you for your feedback this will help us improve moving forward. I am sorry we failed to exceed your expectations. We are completing a total hotel makeover and unfortunately you were assigned one of our freshly painted rooms. I also apologize about the soap being opened - in the rooms I have personally checked this has not been an issue and I am sorry it was during your stay. Also I apologize the front desk did not offer you air freshener, I will be forwarding this to our operations manager to address with our team. I sincerely hope you give us another chance in the future to WOW! you. We truly do care about you and would love you to enjoy our brand new and sleek property as we finish the final phase of our renovation. (Under new management as well). Hospitably, Nate, Dir. Sales and Marketing.

4/10 Poor

Sarah

Stayed 1 night in Jun 2023
Response from Manager on 8 Aug 2023
Hello Sarah,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Mary, Lost Nation

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The building was a mess. The room had a terrible odor. The management was yelling at another worker during the time that I was trying to check-in.
Stayed 2 nights in Jun 2023
Response from Nate, Dir Sales Marketing on 13 July 2023
Mary S.,Thank you for your valued feedback it will help us make needed improvements. We have some new management at this newly remodeled hotel and hope you will give us another chance to exceed your expectations in the future. We truly care about you and you deserve a great stay! We our completing our final phase of the remodel and re branding and will have a truly great product. With that said I sincerely apologize that your room had a bad odor and there was 'management yelling at another worker at check in". I've highlighted this for our ops team so they can be mindful of what happened in the past. Thank you again Mary and we hope to have you give us another chance. - Nate, Dir. Sales & marketing

4/10 Poor

Jeremy

Business traveller
Disliked: Cleanliness, property conditions & facilities
At least the treadmill worked.
Stayed 1 night in Jun 2023
Response from Nate on 13 July 2023
Jeremy,We are sorry we failed to provide you with an exceptional 5/5 star experience. Feel free to reach out to us at the hotel should you have any further feedback. We are under new management and undergoing the final phase of our renovation. Please allow us another opportunity to exceed your expectations in the future. - Nate, Dir Sales Marketing

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nate on 13 July 2023
Tammy,We are thrilled you had an overall great stay at our newly renovated hotel! We hope to see you again in your future travels. - Nate, Dir. Sales Marketing