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Reviews of Goldfinch Hotel Delhi NCR

3.5 out of 5
Goldfinch Hotel Delhi NCR
Sector 39, Suraj Kund, Faridabad, Haryana

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 49 reviews" "
Rating 8 - Good. 18 out of 49 reviews" "
Rating 6 - Okay. 9 out of 49 reviews" "
Rating 4 - Poor. 6 out of 49 reviews" "
Rating 2 - Terrible. 6 out of 49 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Anurag

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reception staff was not trained enough to talk decently. Lots of mosquitoes and fuming smell throughout the hotel. I booked a non-smoking room but they giving me a smoked room with puking smell in the hallway
Stayed 1 night in Apr 2024

10/10 Excellent

AMIT KUMAR

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Shobhit Dubey on 3 Mar 2024
Dear Mr. Kumar,Thank you for your valuable feedback. A positive feedback always gives us more courage to perform and deliver better. We request you to please stay with us whenever you plan to visit Faridabad.Regards

8/10 Good

Anindya, North Vancouver

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I checked into a very sub standard room where the AC was running full blast in the peak of Delhi winter and there was a smell in the bathroom. I was ready to walk out, but I commend the management and staff for insisting that I give them a chance. They shifted me to a MUCH better room where the heating actually worked. The breakfast buffet was very good for the price and the hotel was crowded which is a good sign. Average hotel but with excellent management and staff which makes up for everything. Its the people that make this property.
Stayed 3 nights in Jan 2024
Response from Team Goldfinch on 16 Mar 2024
Dear Guest,Thank you for reviewing us at this platform.We apologise foe the inconvenience caused during your stay.We would request you to consider this as one off case and provide us the opportunity to serve you again

6/10 Okay

Samira

Stayed 5 nights in Apr 2023

8/10 Good

Suresh

Stayed 1 night in Mar 2023

10/10 Excellent

Kiran, Cranbury

Travelled with family
Liked: Staff & service, amenities
great customer service, friendly staff , very corteous. didnt like the room condition. bathroom shower and sink was blocked, bedding had to be changed.
Stayed 6 nights in Feb 2023

6/10 Okay

dinesh

Travelled with family
Disliked: Staff & service
Only thing I like is Mr Sharma at front desk was very helpful and polite!
Stayed 4 nights in Jan 2023

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Sep 2022
Response from Deepak Kumar Verma on 19 Sept 2022
Dear Guest, Greetings of the day! Thank you for your feedback, as you rated it 1 out of 5, showing that your stay was not as you expected, we are regret for the inconvenience caused, and we assure you of better service in the future We hope you will provide us the opportunity to be part of the service again in the future. We look forward to welcoming you back..Thank You! Best Regards! Team Goldfinch Hotels Delhi(NCR)

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from FRONT OFFICE MANAGER on 27 June 2022
Dear Guest, Namaskar! Thank you for your feedback , regret to the inconvenience caused, we have taken note of your feedback and will be look into it. We hope that you provide us an another opportunity to serve you better , we look forward to welcoming you soon. Thank You! Team Goldfinch Hotels(Faridabad)

10/10 Excellent

Sharmishtha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Deepak Kumar Verma on 8 Sept 2022
Dear Guest,Greetings of the day!Thank you so much for your wonderful feedback, we are really glad to learn that you had very pleasant stay with us. We cherish and looking forward again to welcoming you back.Thank You!Best Regards!Team, Goldfinch Hotels Delhi(NCR)

6/10 Okay

Aakash, Toronto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Construction ongoing Everything a mess No hotwater available
Stayed 2 nights in Nov 2021
Response from Amit on 10 Jan 2022
Dear Guest, Greetings! I would like to thank you for sharing your valuable feedback and apologise for the inconvenience that you would have faced due to construction at the hotel. We were getting our annual maintenance done for the floors to ensure best services for our guest. I will ensure you get the best room for all your future visits. Look forward to welcome you back again soon. Regards Amit Sehgal Front Office Manager

8/10 Good

GOUTAM

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good hospitality
Good but noise of occupants from adjacent room was little disturbing.
Stayed 2 nights in Nov 2021
Response from Amit on 10 Jan 2022
Dear Guest, Greetings! I would like to thank you for sharing your valuable feedback. I am happy to see that you enjoyed the services during your visit. We have noted your feedback and will ensure that we will allocate you a quite room for all your future visits. Look forward to welcome you back again soon Regards Amit Sehgal Front Office Manager

10/10 Excellent

Tushar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Dutta on 26 Oct 2021
Dear Mr. Tushar, Greetings from Goldfinch Hotel Delhi-NCR ! thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcoming you back. Warm regards Sweta Dutta front office

6/10 Okay

Ravi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dutta on 26 Oct 2021
Dear Mr. Tushar, Greetings from Goldfinch Hotel Delhi-NCR ! thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcoming you back. Warm regards Sweta Dutta front office

2/10 Terrible

Garv Singh

Disliked: Staff & service, amenities, property conditions & facilities
!!
Stayed 1 night in Sep 2021
Response from Dutta on 26 Oct 2021
Dear Mr.Gaurav Singh, Greetings from Goldfinch Hotel Delhi NCR ! thank you for your feedback. We apologize for falling short of your expectations and have delved into improvements to ensure we improvise to perfect. We request your valuable consideration towards our hospitality as we look forward to welcoming you back. Warm regards Sweta Dutta front office

8/10 Good

Garv Singh

Liked: Property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst experience. No AC in the reception I had to wait there in 50 degrees for 2 hours as my check in was 12:30pm. Then my food was burnt and also when I asked for a water bottle they gave me a hot water bottle. I am so disappointed with the service and it feels like I wasted my money.
Stayed 1 night in Jul 2021

2/10 Terrible

HARJEET

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST SERVICES
It was worst. Rude behavior of staff , will give 0 rating for cleanliness of rooms, poor service. will never recommend anyone in my life to stay in this hotel.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not ood tariuf is high but no facilities in the room
Stayed 1 night in Sep 2019

10/10 Excellent

Anchal, Delhi

Business traveller
Liked: Staff & service, property conditions & facilities
Staaf was exlilent but neet to be renovate little bit but was fun to be here
Stayed 1 night in Sep 2019
Response from Amit on 28 Sept 2019
Dear Guest, Greetings from Goldfinch Hotel Delhi NCR! First of all I would like to thank you for taking your valuable time to share your feedback. I am happy to see that the hotel staff was able to make your stay comfortable & meet expectations as per your requirement. We will have the message communicated to our staff. Regarding the renovation feedback, we are doing phase by phase maintenance and renovation work. Look forward to welcome you back again soon. Regards Amit Sehgal Room Division Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in bad shape, needs serious remodeling
I would give zero stars if there was an option. The room was dirty, mosquito infested, sheets were damp, air conditioning was non functional. Worst hotel I have ever stayed in.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too much formal staff , no feelings for customers , just stick to self made dry and rigid terms
Stayed 1 night in Mar 2019
Response from Amit on 3 Apr 2019
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Regards Amit Sehgal Room Division Manager

4/10 Poor

Debu, Chennai

Liked: Room comfort
Disliked: Property conditions & facilities
Nice Building But as functional hotel its Bad,
Reached Hotel at 9.00 PM after a very tiring journey, though I had informed the Hotel about my late Check in , you would expect them to be ready from the normal check in time 12.30 pm. But to my surprise rooms where not ready and my family had to wait 30 mins for the first room and the second room was given after an hour. when we entered the room , the master card key did not fit into the power slot properly , making power go off every 3 mins. this was rectified by housekeeping by inserting another card into the slot to make the connection tight. The menu was impressive but the guy taking orders had no idea about the continental stuff mentioned. Chicken Crispy with Gherkin and other vegetables was the normal chilly chicken , Mushroom soup had no mushroom pcs and was served cold , A exotic Burger was a simple burger with tomatoes. But the shocker was that payment has to be done immediately as this account is different than the hotel room account. Later on the Toilet Mirror bulbs stopped functioning and could not be repaired. The hot water kettle kept in the room was damaged and broken , maybe by some previous guest , but housekeeping had no idea , but replaced it when I complained. Another shocker was that there is no complimentary breakfast served, and they call this a Business hotel ??? , Expedia should have informed me this prior to booking , nowadays you don't find any business hotel without complimentary breakfast. Bell Boy availability is scarce.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Na

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Things I really liked: the helpful staff, the clean and well-maintained facilities and rooms, the quiet environs and the well-appointed rooms. Things that need improvement: the food in the restaurant is overpriced and the quality is not too great, especially for the price. The regional breakfast items are good but main courses could do with a serious overhaul.

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

8/10 Good

Pahwa Surinder singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
NICE AND NEAT
We had a good time, ambiance and cleanness were good staff's were courteous and overall we had a good time hence surely we will recommend this place.

6/10 Okay

Verified traveller

Disliked: Staff & service
Poor service
Very poor service

6/10 Okay

Jagjiv, Mohali

Disliked: Staff & service, room comfort
Uncomfortable beds; too soft for comfort
We stayed for one night. The bed was very uncomfortable. The bathrooms are very small. Everything around the hotel was dug up and dusty. The staff lacked personal touch. The property is excellent but could be better managed. Basically it is a business hotel, not recommended for family trips.

8/10 Good

Anu, Faridabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience of staying at Sarovar Portico Fatidabad has been quite good! Rooms are clean and give a good view of the entire Surajkund area. Service was prompt and helpful. Even though we booked the property through hotels.com but the resolution for some error at the time of check out was provided by the hotel front desk team. Apparently in our voucher provided by hotels.com breakfast was a part of the room package however the hotel had some other information. Inspite of making several calls to the booking party no resolution was sought until the front office manager intervened and waived off the breakfast amount from our fnf receipt so that we don't get hassled. Speaks volumes about customer retention and satisfaction! Overall a very good experience

6/10 Okay

dsv, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
horrendous customer service
nice hotel and nice rooms but customer service is non existent

4/10 Poor

rc, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed bag
The rooms are clean and comfortable. However, what lets the hotel down is the truly horrendous customer service. 2 hours to check in then 2 hours to check out says it all.

10/10 Excellent

Lenka, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, Fantastic Service, Comfy beds
Just great from hotel decor, cleanines, amazing staff, great food, comfy beds..

10/10 Excellent

lenka, kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, Fantastic Service, Comfy beds
Just great from hotel decor, cleanines, amazing staff, great food, comfy beds..

8/10 Good

Prem

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mamuni, Dehradun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The stay was comfortable and the food was good. Since it was on the highway there was no congestion. Being a new hotel the rooms were clean and comfortable. The only complaint is that there are no taxi or auto stands nearby but then the Badarpur Metro station is only 5kms. away.

8/10 Good

Sunny, Tamil Nadu, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgradation for entertainment.
Hotel stay was awesome like everytime but the only thing they are lacking is that they shoul ope a club or pubb kind of place in their premises only so as to make available the mode of entertainment to the guest. As like other countries our indian hotels should also provide these club/pub ( music n drinks) to the guest only not for the outsiders so as to avoid unnecessary hasals ... because everytime guest has to seek these things outside which are far away from hotel. Tats it from ma side n i am sure not only me so many thinks like this only.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

neel ratan mukherjee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good & comfortable

10/10 Excellent

Nav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very gud hotel
Had an amazing time. No complaints.

6/10 Okay

neelratan mukherjee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
value for money
need to improve the room service otherwise the hotel is comfortable, beautiful sourrindings, overall value for money ..

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
hotel food needs to improve... rest was very good n a comfortable stay..

8/10 Good

Rob

Business traveller
Liked: Staff & service
Stayed 2 nights in Nov 2022
Response from Deepak Kumar Verma on 15 Nov 2022
Dear Guest,Greetings of the day! Thank you for your wonderful feedback, we are glad to see you feedback that your experience with us at goldfinch hotel delhi (ncr ) was pleasant, out team have taken good care during your stay and made your memorable moments. We are wishing to welcoming you soon. Thank you! Best regards! Team, Goldfinch Hotels Delhi(NCR)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. Nothing really to complain.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort