2/10 Terrible
DAVID
Travelled with family
17 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Started bad, was bad in the middle, and ended ok. We didn't have our key in the lockbox when we went to check ourselves into our room at 11:00 after an exhausting day (we called ahead to ensure we'd be good for late self-check-in). Had to wait 25 minutes out on the dirty porch for our room key.
The beds were decent, so that's a plus. But the floor was so dirty you couldn't walk around without shoes. And it was a major hassle to get somebody to come and clean give them a 5 minute mop (which is all we needed). The first cleaning staff I talked to said they'd be there in 10 minutes. 25 minutes later I went to check on it and was told "we're in the middle of cleaning a lot of rooms right now, you're going to have to wait"... Ok then just tell me that up front instead of saying it'll be done in 10 minutes?
Also, when I asked for an extra towel, I was told they didn't have any because they were way behind on laundry, so I'd have to make do.
Then getting the wifi password, which wasn't sent to us or included anywhere up front, was a hassle. Had to text and call multiple times before getting it.
They did let us do a late checkout which was appreciated. So I almost gave 2 stars for the location, decent beds, and late check out, but the rest of the experience was just too much of a headache to even give it that.
DAVID
Stayed 3 nights in May 2024