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"Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if he could accompany me upstairs to my room since I was in discomfort, and they refused, citing the need for his ID—which we understood, so we dropped the request as my cousin didn’t have his ID with him anyway. What happened next left me stunned and humiliated. The front desk staff then informed me that the "emergency kit" in the room would be chargeable, listing out items included—and explicitly mentioned condoms. Confused and already feeling uneasy, I simply asked if toothbrushes would also be chargeable. Instead of a straightforward answer, as I walked away, I heard the entire front desk team burst into loud, mocking laughter. It wasn’t until later that night that the full weight of their behavior sank in: they had obviously assumed I was a sex worker, and their inappropriate comment about condoms, followed by that derisive laughter, was a deliberate insult. To make matters worse, I have stayed at numerous Hilton properties before, and never once has any staff member mentioned "

"The room was spotless. The breakfast was amazing. They even packed a to-go breakfast for me. Great service. Whenever I am in Chengdu, I will definitely stay here again."

"The stay is great, I would like to compliment a guy at the counter, I forget to ask his name, he the one who check in for me on the first day of my stay when I arrived in the hotel lobby, he is a helpful guy. Thanks for providing us a comfort service for choosing this hotel."

"Great place and had laundry in room "

"Quiet and spacious hotel with plenty of facilities to keep the family occupied. Service from the staff was great as well. Will definitely return to this hotel for future stays in Chengdu!"

"Convenient "

"Hotel is clean and well-maintained."

"Friendly staff, easy check-in and check-out. Good buffet with lots of variety"