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"Staff are nice. Love the renovated room with private onsen. "

"I’ve emailed staff for collect package of ski gear we left .. hopefully they live up to the great standards they gave us on the visit "

"Great facilities and staff"

"Modern Westernized Hotel with a fantastic view of Lake Toya and wonderful staff. A 25 minute drive to Rutsusu ski area. Lovely soaking jacuzzi tub with views of the lake. We will definitely stay here again to ski Rutsusu. "

"Staff hospitality and stunning lake Toya view from the room. These are amazing!"

"The onsen was the best I’ve ever been in. The outdoor “wood spas” with about 10 different minerals and essential oils was absolutely fantastic. My only gripe is that the half board meals are identical day to day. I only stayed 2 days, so I’m not sure how frequently the food items change. I will say the selection is giant. Because I’m used to places that change the food options daily.. I tried to eat through the whole buffet on the first day, trying little bits of everything. Had I realized it didn’t change, I would have just had larger portions of some items and tried other stuff the next day. "

"Everything was great! Staff were all friendly and helpful. I don’t think I’ll ever have breakfast that good before. "

"Family friendly onsen"

"Big onsen hot spring with 35 pools and tubs, underground indoor swimming pool; succulent buffet with anything you possibly can imagine are available. During my stay, hotel hosted an annual devil festival with traditional dances, rice cake bitting, and onsen water fight competitions between two almost naked young athlete groups - so much fun in Noboribetsu."