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Reviews of BIG4 Howard Springs Holiday Park

3 out of 5
BIG4 Howard Springs Holiday Park
170 Whitewood Road, Howard Springs, NT

Reviews

8.2

Very good

Rating 10 - Excellent. 46 out of 125 reviews" "
Rating 8 - Good. 52 out of 125 reviews" "
Rating 6 - Okay. 17 out of 125 reviews" "
Rating 4 - Poor. 7 out of 125 reviews" "
Rating 2 - Terrible. 3 out of 125 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 7 nights in Aug 2023

10/10 Excellent

Connie Van

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay while in Darwin and we were in a slightly bigger cabin so enjoyed the space.
Stayed 4 nights in Jul 2023

10/10 Excellent

Connie Van

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cabin was suitable for our needs and we enjoyed the grounds and friendly nature of the venue. It was in a good location for us to be close to people we needed to see.
Stayed 4 nights in Jul 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

4/10 Poor

Stewart

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 3 nights. I received absolute NO communication from staff about getting into my room after hours. They claim they sent a text, but I never received one. I tried ringing them at 6.50 pm and again at 8 pm. No answer, only an answering machine which I obviously left my circumstances on. I believe they double booked my cabin and being peak season, decided to get double money for the cabin. (I booked through Wotif.com) so I had to find alternate accommodation at 8.20pm with my 10 year old son. The water park is old and lacks pressure with green algae slime creating a slipping hazard for children. The big coloured bouncing cushion is gone. The pool smells of the nearby brown water disposal system. The septic system either blocked up or couldn’t handle the traffic and needed to be pumped out while we stayed and the smell was unbearable. Being an interstate Dad I have stayed at Howard Springs Big4 over a dozen times in the last 7 years. I won’t stay here ever again.
Stayed 3 nights in Jun 2023

6/10 Okay

Robert

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Room was not clean. Paying that type of money you would think you would get a better place. Check in time was 2:00 pm but still had to wait a hour for the room
Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

2/10 Terrible

Jihye

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant stay
Stayed 3 nights in Sep 2022
Response from BIG4 Howard Springs on 18 Sept 2022
Thank you for your 4/5 score of your recent stay. We are thankful for this and also happy to know you had a pleasant stay.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite place to stay
Stayed 2 nights in Sep 2022
Response from BIG4 Howard Springs on 15 Sept 2022
Thank you so much Jenny. :)

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Kristine

Stayed 17 nights in Aug 2022

8/10 Good

Kristine

Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
Kids loved the pool and pedal bikes, unfortunately the jumping pillow and playground were out of service at the time
Stayed 12 nights in Aug 2022
Response from BIG4 Howard Springs Holiday Park on 6 Sept 2022
Thank you Kristine. We love knowing the kids have enjoyed some of our facilities. We are still working with our insurance company trying to obtain insurance for our jumping pillow and our playground should be reopened shortly - we've been waiting for some replacement parts to reopen safely again. We sincerely appreciate you choosing to stay with us and we hope to welcome you back again in future. From all the team @ BIG4 Howard Springs.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good affordable accommodation
Stayed 1 night in Jul 2022
Response from BIG4 Howard Springs Holiday Park on 6 Sept 2022
Thank you Kim for your 5/5 rating of our property. Very much appreciated. We hope to welcome you back again in future. From all the team @ BIG4 Howard Springs.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was well serviced and clean, but the mattress was old and soft with body inprints The shower was mouldy and the shower head was damaged almost no hot water came out even though the hot water pressure is high on all other taps, the shower was next to useless
Stayed 21 nights in Jun 2022
Response from BIG4 Howard Springs Holiday Park on 6 Sept 2022
Hi Gary,Thanks for your feedback. We are currently undertaking a mattress audit across all our rooms to see what needs replacing. Your comments re the shower are noted and we are disappointed you encountered an issue. We also wish you had let us know at the time so we could have resolved this for you. We'll be sure to check and test all the shower heads. We appreciate you taking the time to provide us with feedback. Thank you.

2/10 Terrible

Kelly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a cabin for most of May 2022. The cabin we were initially allocated was not clean (scum on doors, something spilled on floor and not mopped up, dust and dirt on many surfaces) and it smelled of cigarettes. We told reception and they offered to move us to a different cabin which turned out to be an upgrade. This one was an improvement in terms of cleanliness and smell; and we settled in, unpacking our suitcases for a 3 week stay. The next day we were told a mistake had been made and we would have to pay the additional $1000 to stay in this cabin or we could move back to the original one. The area manager was eventually consulted and it was agreed we would not pay the extra charge. After a week, all of us had respiratory issues and we discovered the bedroom aircon was full of mould. My son and I were put on medication by a doctor and told to have the aircon cleaned or stop using it. We reported it twice for maintenance but nothing was done nor did the manager come to speak to us about it (we were told that she would). I bought products to clean more mould off window sills, curtains and walls so we wouldn’t get sick again. We stopped using the bedroom aircon. Outside of the cabin, the jumping pillow is deflated and unusable, the squash courts are locked and inaccessible, the playground has sections taped off as they need fixing (other parts should be taped off too as there are sharp, rusted pieces sticking up on the platforms), many washing machines are out of order.
Stayed 26 nights in May 2022

4/10 Poor

Russell

Travelled with family
The possum that came every night was good the pool was nice as well but no wifi and jumping castle out of action I looked at reviews no wifi back October last year said we’re new owners we’re fixing it now that’s what they told me as well in may
Stayed 8 nights in May 2022

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from BIG4 Howard Springs on 17 Apr 2022
Thanks for the review Phillip. Hope to see you again!

8/10 Good

William John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 11 nights in Mar 2022
Response from BIG4 Howard Springs on 17 Apr 2022
Thanks William. Glad our staff were friendly and welcoming!

10/10 Excellent

Mary Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet, clean and very convenient place to stay
Stayed 6 nights in Feb 2022

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Melanie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Pleasant cabin, with all your basic needs . Would be great for a family with children - cabin had triple bunks and a queen. Fun water features and activities for kid’s. Roaming peacocks in a natural bush setting.
Stayed 1 night in Oct 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service
Overall friendliness of staff. Very affordable accommodation and pleasant surroundings
Stayed 1 night in Oct 2021

6/10 Okay

Russell

Travelled with family and small children
Liked: Cleanliness
TV's didnt work well ,property was very clean and poolwas great
Stayed 1 night in Oct 2021

2/10 Terrible

Denis, Mandurah

Travelled with family
Disliked: Cleanliness, staff & service
Just another park, nothing special about it. Cabins getting a bit run-down, need repairs and a fresh coat of paint. 2 room cabin was very tight for space - 4 beds but only a 2 seater couch. Mould and a wood rotted door in the tiny bathroom. Fire blanket not inspected in over 2 years and no fire extinguisher. Booked for 14 nights but had to cancel the last 2 - gave 10 days notice of this but no refund - no discussion, park policy - in these days of Covid pretty poor. Staff attitude and service worst I've experienced. Big 4, BIG 0; Howard Springs never again.
Stayed 14 nights in Aug 2021

4/10 Poor

Matt

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The plumber and front receptionist , asked twice at start of the day before we took off for the day for them to fix the water issue in cabin 39 and for them to call me so I could explain what was happening ( no phone calls ) , very poor water pressure and that it only had hot water or cold it wouldn't mix , and it was not fixed ! Was told nothing was wrong with it when we went back to ask again for a 3rd time , there's gold shavings coming out of the shower head from somewhere in the internal pipework, clearly an issue Will not be coming back
Stayed 3 nights in Aug 2021

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2021
Response from BIG4 on 3 Aug 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, beautiful cabins Staff very helpful with organising trips and have amazing knowledge with tourist information
Stayed 4 nights in Jul 2021
Response from BIG4 on 3 Aug 2021
Thank you for your feedback, will pass onto all staff

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family park
We were there for just one night on our way out of Darwin to Lichfield after a days sightseeing in Darwin. Stayed in a cabin which was clean, comfortable and cool! Nice pool and spa area and caravanners with kids seemed very happy. Water splash playground and bouncy jumping pillow keeping kids busy.
Stayed 1 night in Jul 2021
Response from BIG4 on 3 Aug 2021
Thank you for your feedback, appreciated

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities for kids were awesome
Stayed 1 night in Jul 2021
Response from BIG4 on 3 Aug 2021
Thank you for your feedback, we are very happy you had a good time

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from BIG4 on 3 Aug 2021
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2021
Response from BIG4 on 3 Aug 2021
Thank you for your feedback

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rods stay
Great spot close to where we were working and local. Shops,
Stayed 4 nights in Jun 2021
Response from BIG4 on 24 June 2021
Thank you for your feedback, we are very pleased you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and friendly staff
Stayed 3 nights in Jun 2021
Response from BIG4 on 15 June 2021
Thank you We appreciate your feedback

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
What a great family caravan park! Would definitely stay again!
Stayed 5 nights in May 2021
Response from BIG4 on 12 June 2021
Thank you, we appreciate your positive feedback

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from BIG4 on 12 June 2021
Thank you we appreciate your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike hotels or motels, you have to take your litter bags to a bin point and wash used dishes. Otherwise everything is fine. You can even see peafowls wandering around in the premises!
Stayed 1 night in May 2021
Response from BIG4 on 26 May 2021
Thank you for your feedback

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big 4 Howard Springs NT
Great family friendly park with fun, climate friendly and safe facilities. A little more lighting around the back and a hand rail for the steep steps at front of cabin would have been safer. A small 2 seater couch/lounge would have been more comfortable and had fitted in the roomy cabin also. Overall an enjoyable stay in a convenient location to Palmerston.
Stayed 7 nights in May 2021
Response from BIG4 on 26 May 2021
Thank you for your feedback, i will pass your concerns on

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from BIG4 on 26 May 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and easy check in process. Would definitely recommend.
Stayed 5 nights in May 2021
Response from BIG4 on 18 May 2021
Thank you very much for your feedback, i will pass onto all our team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly
Stayed 2 nights in Apr 2021
Response from Vicki on 11 May 2021
Thank you for your feedback, we are so glad that you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful pool area, So relaxing and calm. Our bed was a bit too hard for my liking
Stayed 1 night in May 2021
Response from Vicki on 11 May 2021
Thanks for taking the time to leave feedback. We are so happy that you enjoyed your time with us!

10/10 Excellent

Ansara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday gem
The grounds of the park are lovely, well manicured. We were able to enjoy the pool area. The cabin was wonderful, very clean, well maintained, everything was provided that we needed, we were able to cook meals in the cabin with ease, or grab some takeaway from local businesses. A bonus was all the wildlife that we saw in the park, from little frogs that we saw on the porch to the beautiful peacocks that roam the property.
Stayed 1 night in Apr 2021
Response from HSHP on 24 Apr 2021
Thank you for your feedback, we are so pleased that you have enjoyed staying with us, we will continue the hard work and will welcome you back at anytime.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Park for children as the water park and pools were a hit with the grandchildren
Stayed 1 night in Apr 2021
Response from HSHP on 24 Apr 2021
Thank you for your feedback, we are delighted your grandchildren loved their time with us.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Fun
Great family holiday spot, nice and quiet.
Stayed 3 nights in Jan 2021
Response from HSHP on 26 Jan 2021
Thank you that is great to here. Hoping to see you again one day. Take care.

10/10 Excellent

Tracey, Queensland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The camp kitchen was fantastic, clean and close to the camp sites, very impressive.
Stayed 3 nights in Oct 2020
Response from HSHP on 11 Nov 2020
Thank you very much, your kind words are much appreciated.

10/10 Excellent

Kate, Darwin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful park, wonderful for families. We are local and stay here for our mini vacays! Kids have a ball :)
Stayed 2 nights in Oct 2020
Response from HSHP on 11 Nov 2020
Thank you, your very welcome. See you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security was good and access to amenities. Staff friendly and check in and out straight forward.
Stayed 2 nights in Jan 2020
Response from Guest Relations Manager on 16 Jan 2020
Thank you for your lovely review and 4/5 rating! We are pleased that you have noted our good security and the easy check-in and check-out process and of course our friendly staff! Please do come and stay again!