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"Did not get to the pool. There was crumbs on the bed ledges and the sheets were not on right. Definitely made us uneasy sleeping on them. Didn’t even use the bedding to cover up with brought my own car blanket in cause we felt that uncomfortable."

"We had a very disappointing experience with this property and feel obligated to warn future guests.When we arrived, it was immediately clear the unit had not been cleaned from the previous guests. When we pulled back the sheets on the main bed, we found multiple types of hair under the sheets along with visible stains. Hoping it was just that bed, we checked the spare bedding, but all of it was also dirty, stained, and covered in hair.We pulled out the futon hoping it might be usable, but it was covered in dog hair and sand from previous guests. At that point it was obvious the unit had not been properly cleaned between stays. We also found both live and dead bugs in the unit.We attempted to contact the host and reached out to VRBO through their platform while we were there. After getting nowhere and realizing the property was not in a condition to stay in, we left after about an hour and booked a hotel instead.The next morning the hosts messaged us through VRBO agreeing to a 100% refund, but when we attempted to get the refund they denied it. Despite the written agreement, VRBO was zero help resolving the situation.The listing’s claims about cleanliness were misleading, the unit was clearly not cleaned between guests, and the hosts went back on their promise to refund us. I would strongly recommend avoiding this property."

"The only thing I didn't love were the pillows. Felt like you were falling off of them. "

"Staff was excellent. The room was clean and comfortable."

"Yes"

"Jacuzzi didn’t work, fire place in room didn’t work. When i call for help in jacuzzi i left technician to work and came back my ring was missing !!"

"The lodge was very nice, very clean and a great location. Check in was super easy and we had no issues with that piece. Our only negatives are I had a difficult time sleeping because the mattress was extremely firm. My wife thought there could be a couple wall hangings to make the room have a warmer feel. Overall an outstanding stay."

"House had everything we needed for our winter stay of 3 nights. Dog friendly was perfect. We snowshoed on the lake and did day trips to Traverse and Boyne."

"Very responsive. Beautiful home."