Private beach, free beach cabanas, sun-loungers, beach umbrellas

Reviews of Coral Beach Hotel Dar Es Salaam

3.5 out of 5
Coral Beach Hotel Dar Es Salaam
Plot 956/1412, Coral Lane, Masaki, Msasani Peninsula, Dar es Salaam, Dar es Salam

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 67 reviews" "
Rating 8 - Good. 25 out of 67 reviews" "
Rating 6 - Okay. 0 out of 67 reviews" "
Rating 4 - Poor. 4 out of 67 reviews" "
Rating 2 - Terrible. 4 out of 67 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its under construction do not go!!!!!!!!!!!!!!!!!!!!!!! Was moved 3 times within 12 hrs due to A/C and construction only to find out that my room was next to a electric hammering device and could not rest. I have never stayed in such poor conditions.
Stayed 3 nights in Mar 2024
Response from Richard v Lauenstein on 21 Mar 2024
Dear ErickThank you for taking the time to give us feedback on your recent stay. I was saddened to hear of your poor experience whilst visiting Coral Beach Hotel.We are in the process of upgrading our rooms, AC and fresh air supply in our Tower Wing and established the most suitable times for our guests to guarantee an undisturbed stay.In this case, we have completely missed that objective. On behalf of my entire team, I apologize profusely.I have addressed the issues that you have pointed out with my senior team and can assure you that this feedback has been taken to heart by my team.Thank you again for sharing your feedback. Without it we would not be able to keep working on improving the guest experience at our property.Best Regards,General Manager

2/10 Terrible

Hossam

Stayed 1 night in Jan 2024
Response from Maureen Abel on 13 Jan 2024
Dear Houssam,Thank you for taking the time to give us a rating on your recent experience at our property. I was saddened to know that you had a poor experience whilst visiting Coral Beach Hotel. We strive to create memorable times for each guest and in this case, have completely missed that objective. On behalf of my team, I apologize profusely. We genuinely care about your experience and would like to understand how we can improve.We value your feedback and your satisfaction is our utmost priority. We look forward to the possibility of serving you better and restoring your trust in our hotel.Kind regards,Guest Relations Manager

4/10 Poor

Leah, Milwaukee

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have stayed at this hotel for a long time and unfortunately it’s become very moldy and run down - really could use a facelift and some support. The staff are so kind and welcoming, but the smell from the dripping air conditioner was just so mold and mildew laden it made it an uncomfortable stay. I also noticed the bedspread was stained and just wish it would’ve had some updates, which I’ve seen some of the other rooms near the front desk have done.
Stayed 4 nights in Nov 2023
Response from Maureen Abel on 16 Nov 2023
Dear Leah,Thank you for choosing to stay with us and for sharing your review. We strive to create comfortable and modern accommodations to all our guests and we apologize that this was not your experience. We are currently on the renovations process, I have shared your concerns with my senior management team and can assure you that this has been well taken care of by my team. We are grateful for your feedback as your satisfaction is our utmost priority. We hope you will give us an opportunity to deliver you with the seamless experience you should always expect from us.Kind regardsGuest Relations Manager

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, good location with access to the sea.
Stayed 1 night in Oct 2023
Response from Maureen Abel on 15 Oct 2023
Dear Andres,Thank you for staying with us and for sharing your experience with us.We are thrilled to have exceeded your expectations, it is wonderful to hear that you enjoyed your stay with us. The convenient location by the sea added to the charm of your stay. It was a pleasure hosting you and we are looking forward to hosting you again on your next scheduled visit. Karibu Tena.Kind regards,Guest Relations Manager

10/10 Excellent

John

Stayed 3 nights in Sep 2023
Response from Maureen Abel on 5 Oct 2023
Dear John,Thank you for taking the time to share ratings of your stay with us. We are thrilled to have exceeded your expectations and it is wonderful knowing that your stay with us turned out to be better than anticipated. We are looking forward to welcoming you back on your next scheduled visit. Kind regardsGuest Relations Manager

10/10 Excellent

John

Stayed 4 nights in Sep 2023
Response from Maureen Abel on 5 Oct 2023
Dear John,Thank you for taking the time to share ratings of your stay with us. We are thrilled to have exceeded your expectations and it is wonderful knowing that your stay with us turned out to be better than anticipated. We are looking forward to welcoming you back on your next scheduled visit. Kind regardsGuest Relations Manager

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay Very friendly and helpful staff 24 hour service is not a problem Great food No problem to ice the beers Definitely go back for another holiday Thanks everyone
Stayed 5 nights in Aug 2023
Response from Maureen Abel on 15 Aug 2023
Dear Graham,Thank you for taking a minute of your day to share your review with us. We are thrilled that our staff team and great service made your stay with us awesome. We are excited to know that we will have a chance to host you again on your next holiday trip. We will make sure to share your praises with our team for delivering remarkable services to you.Looking forward to hosting you again on your next scheduled visit. Karibu Sana Best regards,

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but no beach
Coral Beach Hotel is a lovely property with a good pool and food both from room service and at their beautifully-located waterfront outdoor restaurant. Unfortunately, it does not have a beach for ease of access to the water. You can access the water from some slippery stone steps only.
Stayed 1 night in Jul 2023
Response from Maureen Abel on 10 Aug 2023
Dear Valued Guest,Thank you for staying with us and for taking a minute of your time to share your review with us. We strive to create memorable stays for each guests and we are glad to know that you loved our hotel, pool, food and our restaurant. We value your feedback and we have already placed a hazard signage of "slippery when wet" so as to avoid any casualties. Your satisfaction is our utmost priority and we are looking forward to hosting you on your next scheduled visit.

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Maureen Abel on 28 June 2023
Dear Stewart, Thank you for visiting Coral Beach Hotel, and we are grateful that you took a minute of your time to share your ratings with us. Looking forward to welcoming you again soon. Karibu Tena. Kind Regards, Guest Relations Manager

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was awesome
Stayed 5 nights in May 2023
Response from Maureen Abel on 11 May 2023
Dear Brian,We are happy to know that you had a pleasant stay with us. Thank you for sharing this lovely review as it means a lot to us. It is with great joy we are to know that you found our hotel to be awesome. We are elated to have met your expectation and we look forward in to welcoming you again in the near future. Karibu Tena.Kind Regards,Guest Relations Manager

10/10 Excellent

Rouja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super beach
Stayed 2 nights in Mar 2023
Response from Maureen Abel on 19 Apr 2023
Hi Rouja,Thank you for visiting Coral Beach Hotel, your review means a lot to us and we appreciate the time you took out of your day to rate us to the world. It is a with great pride and joy we are to hear that you loved our location and beach. Thank you once again for sharing your feedback. Looking forward to hosting you again in the near future.Karibu Tena,Guest Relations Manager

10/10 Excellent

Arie

Stayed 4 nights in Mar 2023
Response from Maureen Abel on 12 Apr 2023
Dear Arie,Thank you for taking a minute of your time to share your experience with us. We are elated to know that your stay was nothing short but successful. Looking forward to hosting you again in the near future.Kind regards,Guest Relations Manager

8/10 Good

Andres

Stayed 1 night in Mar 2023
Response from Maureen Abel on 4 Apr 2023
Dear Andres,Thank you for taking a minute out of your time to give us your ratings. We are grateful that you gave us a chance to be of service to you during your visit in Dar Es Salaam. Ahsante sana, Karibu tena Coral Beach Hotel.Best Regards,Guest Relations Manager

8/10 Good

Graziele

Stayed 1 night in Mar 2023
Response from Maureen Abel on 4 Apr 2023
Dear Graziele,Thank you for taking a minute out of your time to give us your ratings. We are grateful that you gave us a chance to be of service to you during your visit in Dar Es Salaam. Ahsante sana, Karibu tena Coral Beach Hotel.Best Regards,Guest Relations Manager

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wonderful location. Has a pool. Beachside restaurant has good food and service and nice views. You can technically go into the ocean from their “private beach” using some stairs, but it’s heavy in coral and sea urchins there, so if you want a beach experience where you go swimming in the ocean, you should look elsewhere. The AC wasn’t working when I arrived and they had to fix it, which they did fairly quickly. The plug in the bathroom came out of the wall. So they could have done more on preventative maintenance.
Stayed 4 nights in Feb 2023
Response from Carine Joseph on 2 Mar 2023
Dear Christopher;Thank you so much for choosing to stay with us, we do hope you enjoyed your stay and that you will always opt us in the city. We are happy to hear beautiful remarks from your side and we have taken all the mentioned points into account for some changes. We do work so hard to enhance our guests experience and because of that let us make right on your next visit .Kindly book with us again and we are ready to serve you.Warm Regards,Guest Relations Manager.

4/10 Poor

Wim

Disliked: Cleanliness, room comfort
A disappointment !
I had a junior Suite ! There is NO minibar and the hotel only provide 2 bottles of water a day ! There was heavy renovation been done in the rooms around me. This resulted in noisy situations ! No communication from management our compensation what so ever ! Wine list is the worsted ever had seen or tasted ! When they bring you white wine there is no ice, when you order red, it's way to hot and not drinkable ! The hotel staff is friendly but at any time of my 5 days stay they do not make you feel special. Obviously as there are rooms under renovation, I do not need to mention that my room was not what I expected but clean ! Air-conditioning failed one night as well but was solved the day after ! I was not impressed by the single ladies who where sitting at the bar in the evening for the purpose which should not be in a family hotel !
Stayed 4 nights in Feb 2023
Response from Richard V. Lauenstein on 23 Feb 2023
Dear Wim;Thank you for taking the time to give us feedback on your recent stay. I was saddened to hear of your poor experience whilst visiting Coral Beach Hotel. We strive to create memorable stays for each guest, and in this case, have completely missed that objective. On behalf of my entire team, I apologize profusely. I have addressed the issues that you have pointed out with my senior team and can assure you that this feedback has been taken to heart by my team.Thank you again for sharing your feedback. Without it we would not be able to keep working on improving the guest experience at our property.Kind regards,Richard v. LauensteinGeneral Manager

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Excellent staff. Friendly and always ready to help. The swimming pool is fantastic, but the beach is not really convenient. Asante sane again for your hosting.
Stayed 1 night in Feb 2023
Response from Carine Joseph on 14 Feb 2023
Dear Pierre;Greetings from Coral Beach hotel!Thank you for staying with us and more of that we appreciate your valued efforts taken to share your amazing experience with everyone. We are delighted to know that you were impressed by our fantastic swimming pool, excellent staff who were always friendly and ready to help. We are very sorry that the beach wasn't really convenient to you and I would be so delighted if you can share any of your valued opinions on how to make it right on your next visit through concierge@coralbeach-tz.com. Thank you once again for rating us high and it is with promise we will pull up our efforts to make sure we maintain the best standards.Karibu Tena Coral Beach Hotelkindly regards,Hotel Management.

10/10 Excellent

Michael, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Jennifer

Stayed 2 nights in Dec 2022
Response from Carine Joseph on 22 Dec 2022
Dear Jennifer;Thank you for staying with us and for rating us, we love to hear that our guests are satisfied to the maximum and for that we go up and out to improve our service to the highest standard. We are sorry that we weren't that excellent this time to meet your expectations but our team is pulling up the good work and your next visit will be so wow!Kindly book with us again and we will be so happy to serve you.Kind Regards,Coral Beach Management.

8/10 Good

David

Stayed 11 nights in Oct 2022
Response from Carine Joseph on 22 Dec 2022
Dear David;Thank you for staying with us and it was very nice to serve you here around. We are sorry this time you weren't so much satisficed and since this isn't always our culture our team will add more efforts in improving the service and the best categories to make sure our guests are always full satisfied.We are looking forward to see your next reservation in the near future.Best Regards,Coral beach Hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities
Excellent place to stay!
CB is an excellent place to stay! Cleanliness, hospitality, comfort, courtesy, amenities are all great! Food.. is outstanding!! You will enjoy your visit!
Stayed 2 nights in Nov 2022
Response from Carine Joseph on 22 Dec 2022
Dear Valued guest;We are so happy that you found coral beach an excellent place to stay, you loved the hospitality, amenities were all great, food was outstanding, and it was clean all over. You went even far and recommending us to other visitors, you helped us so much in our business growth and as a return our team will work out and up to make sure we maintain and effort add the best service for our valued customers.Welcome again to Coral Beach Hotel Kind Regards;Hotel Management

8/10 Good

Per Ole

Stayed 5 nights in Sep 2022
Response from Magdalena on 10 Oct 2022
Dear Per Ole, Greetings from Coral Beach Hotel Thank you so much for your rating for the service during your stay at our beautiful hotel. We appreciate your honest feedback and time taken to rate us. We have been working so hard and smartly to enhance guests experience on the mentioned areas and seeing this feedback, it shows the results are great. Thank you again.Kind Regards, Magdalena Desta Reservations Manager.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We highly enjoyed our stay at the Coral Beach Hotel. The view was stunning and the staff went above and beyond to accommodate us. For example, during breakfast, after making a comment about how much I liked the Masala tea, staff member, Seif, brought me a separate pot of freshly made tea. During our entire stay, Seif, and the other staff members, made sure that all of our needs were well attended to.
Stayed 2 nights in Aug 2022
Response from Magdalena on 10 Oct 2022
Dear Linda,Greetings from Coral Beach Hotel Wow! what a candid feedback. thank you so much for your positive compliments about your stay at our beautiful hotel. We appreciate your honest feedback about our breakfast, our staff especially seif as he is one of our best staff and attentiveness. We have been working so hard and smartly to enhance guests experience on the mentioned areas and seeing this feedback, it shows the results are great. Thank you again and this will be shared to the entire team. Kind Regards, Magdalena Desta Reservations Manager.

10/10 Excellent

Mikael

Stayed 1 night in Jun 2022
Response from Gilda Given on 29 June 2022
Dear Mikael, Thank you for taking the time to complete the survey about your stay at Coral Beach Hotel Dar es Salaam. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Coral Beach Hotel Dar es Salaam again soon! Kind regards, Coral Beach Hotel Dar es Salaam

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a very nice view
Stayed 2 nights in May 2022
Response from Gilda Given on 29 June 2022
Dear Lawrance, Thank you so much for the positive feedback on your recent stay at our beautiful hotel, we appreciate your kind review. We are glad that you liked our nice rooms with a great view and your stay was more satisfying for you. We always work our best to meet our valued guests needs and want and we always take pride in catering to their needs the best way we possibly can. It is always a pleasure to have and serve you at our beautiful hotel. We appreciate your contribution to our business and it was a pleasure to have you. We would love to see you visit us again soon! Kind Regards, Coral Beach Hotel, Dar es Salaam

10/10 Excellent

nahana

Liked: Staff & service, amenities, property conditions & facilities
The best Customer service, i complained that did like the room, within 10 minutes got the best room ever.
Stayed 1 night in May 2022
Response from Gilda Given on 29 June 2022
Dear Nahana, Thank you so much for sharing your positive experience regarding your stay. Our team is always attentive to serving our valued guests and providing them with the best customer service in the best way they possibly can to meet guests needs and wants. The whole team is happy they were able to positively contribute to your experience. For us, it is always a pleasure to have and serve you at our beautiful hotel. We appreciate your contribution to our business and it was a pleasure to have you. We would love to see you visit us again soon! Kind Regards, Coral Beach Hotel, Dar es Salaam

10/10 Excellent

Brian

Stayed 1 night in May 2022
Response from MagdalenaDesta on 9 May 2022
Dear Brain, Thank you so much for your positive feedback of our service performance and general rating, we appreciate your kind review. We take pride in catering to our valued guests needs the best way we can. It is always a pleasure to have and serve you at our beautiful hotel. We are looking forward to welcoming you back again in the very near future. Kind Regards, Magdalena Desta Guest Relation Manager

8/10 Good

Baum

Stayed 4 nights in Apr 2022
Response from MagdalenaDesta on 1 May 2022
Dear Baum, Thank you so much for your positive rating of our services, we appreciate your candid review. We take pride in catering to our valued guests needs the best way we can. It is always a pleasure to serve you at our beautiful hotel. We appreciate your contribution to our business. Looking forward to having you back in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Sea view junior suites - too much noise from the music at the restaurant. No bath tubs in junior suite. Sport channels not so great.
Stayed 3 nights in Apr 2022
Response from MagdalenaDesta on 24 Apr 2022
Dear Clive, I would like to offer you our sincerely apologies for the bad experience faced during your stay. It is not in our culture to provide such services to our valued guests. I will speak to our Manager in charge of the maintenance and we will address this immediately. We have suite with bathtub and those that don't. We will give you what you prefer next time. Kind Regards, Magdalena Desta Guest Relations Manager

10/10 Excellent

jules

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from MagdalenaDesta on 31 Mar 2022
Dear Jules, Wow! What an amazing rating about our facility. We really appreciate your kind and honest compliments. We take pride in catering to our valued guests needs and wants the best way possible. We are happy to know that you enjoy our services and that you recommend other travellers to stay with us. Thank you so much, we are always happy to have you with us. Looking forward to welcoming you again in the very near future. Kind Regards, Magdalena Desta. Guest Relations Manager.

10/10 Excellent

Judy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very enjoyable stay.
Stayed 2 nights in Mar 2022
Response from MagdalenaDesta on 30 Mar 2022
Dear Judy, Wow! What an amazing feedback about our facility. We really appreciate your kind and honest compliments. We take pride in catering to our valued guests needs and wants the best way possible. We are happy to know that you enjoy our services and that you recommend other travellers to stay with us. Thank you so much, we are always happy to have you with us. Looking forward to welcoming you again in the very near future. Kind Regards, Magdalena Desta. Guest Relations Manager.

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service representative, Magdena, was fantastic. I had a medical problem, and she and the staff helped me out more than once in getting to a doctor and then getting supplies and a doctor’s report I needed. Similarly she helped our travel companions when one of them had an inconclusive COVID test. There were other small things she also did for us. The entire staff was friendly and help. The location is excellent, and the price was very reasonable.
Stayed 2 nights in Mar 2022
Response from MagdalenaDesta on 20 Mar 2022
Dear Janice, Wow! what a wonderful feedback, Thank you so much for your positive and kind review about your staying experience at our beautiful facility. I always put our guests needs first and going an extra mile is a culture we have. We enjoyed every bit of your stay and we will do it again in the future. It is my hope that you checked your eye and your dong well. Please take good care of yourself. Looking forward to seeing you again in the near future. Kind Regards, Magdalena Desta Guest Relations Manager.

10/10 Excellent

sandrine

Stayed 1 night in Mar 2022
Response from MagdalenaDesta on 14 Mar 2022
Dear Sandrine, Thank you so much for your positive rating of our facility, we appreciate your candid review. We take pride in catering to our valued guests needs the best way we can. It is always a pleasure to have and serve you at our beautiful hotel. We appreciate your contribution to our business and it was a pleasure to have you. Looking forward to having you back in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staffwas incredible.
Stayed 1 night in Mar 2022
Response from MagdalenaDesta on 14 Mar 2022
Dear Sandrine, Thank you so much for your positive feedback about our fantastic staff, we appreciate your candid review. We take pride in catering to our valued guests needs the best way we can. It is always a pleasure to have and serve you at our beautiful hotel. We appreciate your contribution to our business and it was a pleasure to have you. Looking forward to having you back in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager

8/10 Good

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Often stay there, nice location, big rooms, beach restaurant, reasonable pricing
Stayed 1 night in Mar 2022
Response from MagdalenaDesta on 9 Mar 2022
Dear Victoria, Thank you very much for your candid review of our facility, we really appreciate it. It was lovely to have you with us and glad that you had a pleasant stay. We take pride in catering our valued guests wants and needs to their expectations and satisfaction. It is our prime goal to provide our guests with the best service to satisfy their needs. We promise to continue the great work even the next time you are here. Looking forward to having you in the near future, it was a pleasure serving you. Kind Regards, Magdalena Desta. Guest relations Manager

4/10 Poor

Jane

Stayed 5 nights in Feb 2022
Response from Magdalena on 21 Feb 2022
Dear Jane, Thank you so much for your kind and open rating of your staying experience at our Hotel. We would like to offer you our sincerest apologies for any inconvenience faced during your stay at the facility. We would love to know specifically what when wrong so we can amend and improve it to make your next stay a better one. Thank you for bring it to our attention that we need to improvement. We really appreciate it. Looking forward to welcoming you in the very near future. Kind Regards, Magdalena Desta Guest Relations Manager

10/10 Excellent

EZATT, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2022
Response from MagdalenaDesta on 14 Feb 2022
Dear Ezatt, Thank you so much for a brilliant and amazing feedback about your stay at our facility.We really appreciate it that you chose to stay at Coral Beach Hotel. We consider you part of our Coral Family and we hope you come again. Looking forward to welcoming you again in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well appointed and comfortable. The staff at reception were extremely helpful. The restaurant on the beach is very pleasing although the service was a bit slow. However, the meal was excellent.
Stayed 1 night in Jan 2022
Response from MagdalenaDesta on 23 Jan 2022
Dear Valued Guest, Thank you so much for your kind and sincere feedback about our hotel. We take pride in catering to our valued guests needs the best way we can. I would like to apologise for the inconvenience faced during your stay at our facility, especially the slow service. we are doing all we can to maintain the good work. Thank you also for bringing it to our attention, we will work to train our staff. And we do have a work center at the hotel. Looking forward to welcoming you again in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager.

2/10 Terrible

Estrid

Travelled with group
Disliked: Staff & service, property conditions & facilities
A disappointment
We arrived 30 minutes after check in started and our room was not ready until 2 hours after our arrival. The reception staff said they would talk to the manager about some compensation but he never got back to us. We had booked a room for three people on hotels.com but the hotel did not have any triple rooms so we got an extra bed in a double room which was okay but was not prepared when we arrived. Breakfast was good but the resturant was pricey with very boring food. The hotel was quite run down and in need of a renovation. Definitely not a 4 star hotel and I recommend you find another accommodation in Dar.
Stayed 2 nights in Jan 2022
Response from MagdalenaDesta on 23 Jan 2022
Dear Estrid, Thank you so much for your kind and sincere feedback about our hotel. We take pride in catering to our valued guests needs the best way we can. I would like to apologise for the inconvenience faced during your stay at our facility. We should have got back to you about the compensation. Please accept our sincere apologies for all the inconveniences faced, it is not how we usually treat our valued guests. Thank you also for bringing it to our attention, we will work to train our staff. And we do have a work center at the hotel. Looking forward to welcoming you again in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager.

8/10 Good

Geir

Stayed 3 nights in Jan 2022
Response from MagdalenaDesta on 23 Jan 2022
Dear Geir, Thank you for your candid feedback and rating. We appreciate you choosing to stay at our facility and taking your time to review us. Looking forward to welcoming you in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager

4/10 Poor

Martin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
If you come to this hotel with a partner that has local background and is female and is of different skin color and age than yourself - this guest is treated automatically as a hooker by security and receptionists. We felt deeply uncomfortable staying at this hotel, to the extent that my partner refused to spend the night in this hotel. I stayed several times at the hotel and noted that the bar area is crowded at times of ladies of a certain profession and the hotel openly tolerated their presence and accompanying businessmen to their rooms. Meanwhile, if you happen to be in a relationship with someone and check in as a couple you get a treatment as if something is wrong with your relation, your difference in background, skin color or age. This is deeply troubling and I have not experienced this in any other hotel in Dar es Salaam. The only professional staff in this hotel is food and beverage and their manager, while housekeeping, security and receptionists have the mentioned bias and terrible behavior.
Stayed 1 night in Dec 2021
Response from MagdalenaDesta on 4 Jan 2022
Dear Martin, On behalf of the Hotel Management, I would like to offer our sincere apologies to you and your partner especially. It is not acceptable for anyone to make you feel such a way letting it be the receptionists. We would like to know who exactly made you feel uncomfortable, so we can take immediate disciplinary measures to the persons responsible. It is our job to take care of our guests staying or visiting us regardless of their background, skin colour or age. It is totally not in our work culture to make our guests feel uncomfortable and feel like a hooker. Please accept our sincere apologies to your partner, this isn’t right. We would like to offer you and your partner our sincere apologies for how you were treated. Looking forward to welcoming you again in the near future. Kind Regards, Magdalena Desta. Guest Relations Manager.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice fitness room. Very clean rooms.
Stayed 1 night in Nov 2021
Response from MagdalenaDesta on 8 Nov 2021
Dear Peter, Thank you very much for your candid review of our facility, we really appreciate it. It was lovely to have you with us and glad that you had a pleasant stay. We take pride in catering our valued guests wants and needs to their expectations and satisfaction. It is our prime goal to provide our guests with the best service to satisfy their needs. We promise to continue the great work even the next time you are here. Looking forward to having you in the near future, it was a pleasure serving you. Kind Regards, Magdalena Desta. Guest relations Manager

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from MagdalenaDesta on 8 Nov 2021
Dear Value Guest, Thank you very much for your candid review of our facility, we really appreciate it. It was lovely to have you with us and glad that you had a pleasant stay. We take pride in catering our valued guests wants and needs to their expectations and satisfaction. It is our prime goal to provide our guests with the best service to satisfy their needs. We promise to continue the great work even the next time you are here. Looking forward to having you in the near future, it was a pleasure serving you. Kind Regards, Magdalena Desta. Guest relations Manager

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean and friendly staff.
Stayed 3 nights in Oct 2021
Response from MagdalenaDesta on 3 Nov 2021
Dear Whitney, Thank you so much for your kind and positive feedback about your stay at our beautiful hotel. We take pride in catering to our valued guests needs the best way we can. It was a pleasure having you at our facility and thank you again for the beautiful compliments. Kind Regards, Magdalena Desta. Guest relations Manager.

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms and very well taken care of. But the sauna, steam, jacuzzi don't work
Stayed 3 nights in Oct 2021
Response from MagdalenaDesta on 14 Oct 2021
Dear Evelyn, Thank you very much for your amazing feedback about your stay at our facility. W e are honored to be given the opportunity to serve you and we are glad that you enjoyed and had an amazing stay. We apologize for the inconvenience on the jacuzzi not working however the sauna does work maybe it wasn't set well. I will personally switch it on for you on your next stay . Looking forward to having you back in the near future. Kind Regards, Magdalena Desta.

8/10 Good

Paul

Stayed 2 nights in Sep 2021
Response from MagdalenaDesta on 25 Sept 2021
Dear Paul, Thank you very much for rating our hotel and service, we much appreciate it. We are committed in providing our value guests' with the best service ever. To exceed your expectation is our prime goal. Kind Regards, Magdalena Desta.

8/10 Good

Anneth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nice area by the beach but Cleaness to be improved
Stayed 1 night in Sep 2021
Response from MagdalenaDesta on 5 Sept 2021
Dear Anneth, Thank you very much for your kind review and rating. We appreciate the time taken to write us a feedback, we value it and will do all the needful for your next visit. Thank you for your appreciation of our facility location and we apologize for the inconvenience faced on cleanliness, we will do our best to improve it to your standard. We are looking forward to having you again in the near future. Kind Regards, Magdalena Desta.

8/10 Good

Paul

Stayed 2 nights in Aug 2021
Response from MagdalenaDesta on 18 Sept 2021
Dear Paul, Thank you so much for your kind rating of our facility and service, it is much appreciated. We are committed in assisting our valued guests' to create a memorable experience of their stay at our facility. We will do our best the next time you are here to make your stay unforgettable one. Kind Regards, Magdalena Desta.

8/10 Good

Julius E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will highly recommend
Stayed 3 nights in Aug 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places to stay in Dar
Stayed 1 night in Aug 2021
Response from Julieth Marandu on 12 Aug 2021
Dear Adam, Thank you so much for your time take to review our hotel. We are happy to know that you have enjoyed your stay with us and all the facilities at the hotel. we are looking forward to welcoming you back again in the near feature.