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Response from Brandy M. Front Desk Supervisor on 17 May 2024
Dear Shantell,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel! Providing excellent service and ensuring our guests have a comfortable experience is always our top priority. We appreciate your kind words and look forward to welcoming you back on your next visit.
Response from Brandy M Front Desk Supervisor on 17 May 2024
Dear Colin, We appreciate your feedback! It's wonderful to know you enjoyed the cleanliness and convenience of our hotel. Hope to see you again soon!
8/10 Good
mike
Travelled with family
2 May 2024
Liked: Cleanliness, staff & service, amenities
couldnt believe a place this nice had no exhaust fan in the bathroom. Even cheap dirty places have that.
mike
Stayed 1 night in May 2024
Response from Brandy M Front desk supervisor on 17 May 2024
Dear Mike,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate hearing from our guests as it allows us to continually improve our services.We apologize for any inconvenience caused by the absence of an exhaust fan in your bathroom. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we are looking into solutions to address this issue promptly.We value your patronage and hope that despite this setback, you were able to enjoy your overall experience at our hotel. Should your travels bring you back to the AL Quinta inn Dallas GP north, we would be honored to have the opportunity to provide you with a more seamless and enjoyable stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back soon.Warm regards,
Check in was super easy and the front desk girl was very friendly and answered our questions befrore we asked them. Breakfast was plentiful with both hot and cold items. They have 4 waffle makers! Lol It is enough to satisfy you and the nice lady working kept it filled. Beds are super comfy. Will def stay here again
Priscilla
Stayed 3 nights in Apr 2024
10/10 Excellent
Michael
19 Apr 2024
Michael
Stayed 3 nights in Apr 2024
Response from Brandy M. Front Desk Supervisor on 17 May 2024
Thank you, Michael, for the great review! We're so glad you had a good experience and look forward to hosting you again in the future.
8/10 Good
shauncey d, Maumelle
15 Apr 2024
Liked: Property conditions & facilities
Customer service
shauncey d
Stayed 1 night in Apr 2024
6/10 Okay
lidia
Travelled with family and small children
13 Apr 2024
Liked: Staff & service
The bedsheets didn’t look or feel clean. The bathroom had signs of mold and you can see the tub was sprayed over with paint. The place was overly scented; it was noticeable from day one like they were trying to disguise a bad order. The pool wad not clean. The breakfast meat was mislabeled as”turkey sausage and bacon “ when I had asked to verify if they were correctly labeled I was also told they were by an annoyed staff member. The staff member came back a few moments later and acknowledged they were mislabeled.
My party and I all thought the beds were hard. Also there were a couple of hooded men out pacing and loitering in and around the parking lot. We were all women and didn't feel safe. You might need security. Otherwise the hotel was very clean, presentable and service was great. I would stay again.
It’s a la quinta. It’s not the best but it’s reliable. You know it’s going meet your standards for the basic accommodations. The hotel is nice and in good condition however my only complaint is the cleanliness. The rooms were clean but there were small things that I noticed, like hair in the sink, crumbs on as well as under the sofas and the lack of air fresheners because the room had a weird smell to it which might have been the carpet. If the cleaners took a little more time to deep clean then it would have been a 5 star. But i’d stay again.
Everything was nice BUT the towels were ridiculous. Cheap. Scratchy. Thin. Would not stay here again for the price. Buy some good towels. I expected halfway decent ones. I wouldn’t use these to dry a wet dog.
Bernice
Stayed 1 night in Mar 2024
4/10 Poor
Juliet
Travelled with family
25 Feb 2024
Disliked: Staff & service, amenities
I have never stayed in a noisier hotel. All night long doors slamming, people in the hall, and even the a/c was noisy when coming on and off. Even with a “sleep sound machine” my family could not drown out the chaos. The pillows and mattress were uncomfortable and had stains. Terrible experience.
Overall, this hotel was a good value. Everything was clean and the breakfast buffet was one the better ones I've seen in a while. The bed was decently comfortable and I slept pretty well. A few maintenance issues I noticed; the tile floor in our bathroom has some cracked grout and 1-2 cracked tiles.
My primary complaint was that there was no noise insulation. Our neighbors were very noisy at very late hours and it felt like they were in the room with us. This was frustrating because I had to get up early for a nearby sports event.
Overall, I would stay with La Quinta again for the price and pet friendliness.
Michael
Stayed 1 night in Feb 2024
Response from Brandy M on 5 Mar 2024
Dear Michael, Thank you for taking the time to share your experience with us through your recent hotel review. Your feedback is invaluable to us, and we genuinely appreciate your kind words.However, we are truly sorry to hear that your stay was marred by inconveniences. Providing a seamless and enjoyable experience for our guests is our top priority, and we regret any shortcomings that you encountered during your time with us.Please rest assured that we take your concerns seriously and are actively working to address them. Your feedback serves as a valuable tool for improvement, and we are committed to making the necessary changes to ensure that future guests do not encounter similar issues.We understand the importance of delivering exceptional service and apologize for any disruption to your stay. Your satisfaction is of utmost importance to us, and we would be grateful for the opportunity to make amends and provide you with the outstanding hospitality that you deserve.Once again, thank you for your understanding and for bringing these matters to our attention. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Warm regards,Brandy M. La Quinta Inn
8/10 Good
John J
Travelled with family, Business traveller
5 Feb 2024
Liked: Cleanliness, staff & service, amenities
Drawer of the dresser - railing piece fell off on one side and could not use 2 drawers. Coffee maker has rust and and something else in it.