BBQ/picnic area

Reviews of Home2 Suites by Hilton Irving / DFW Airport North

3 out of 5
Home2 Suites by Hilton Irving / DFW Airport North
4700 North Plaza Drive, Irving, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 570 out of 826 reviews" "
Rating 8 - Good. 171 out of 826 reviews" "
Rating 6 - Okay. 49 out of 826 reviews" "
Rating 4 - Poor. 16 out of 826 reviews" "
Rating 2 - Terrible. 20 out of 826 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tall black American receptionist is very excellent in her customer's service.
Stayed 2 nights in Apr 2024

8/10 Good

Darlington

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Apr 2024

2/10 Terrible

Thomas

Stayed 1 night in Mar 2024

10/10 Excellent

victor, rancho palos verdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brenda P Ruiz on 29 Apr 2024
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

10/10 Excellent

Pedro, WESTON

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good, i will stay there if return to wichita falls
Stayed 1 night in Apr 2024
Response from Brenda P Ruiz on 22 Apr 2024
Thank you for the fantastic 5/5 rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Peiyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is big! Very clean, and the staff are nice and helpful!
Stayed 1 night in Apr 2024
Response from Brenda P Ruiz on 13 Apr 2024
Thank you for your positive feedback! We are delighted to hear that you enjoyed your spacious and clean room, and that our staff provided friendly and helpful service. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

James, Whitby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and large rooms.
Stayed 1 night in Mar 2024
Response from Raul Rodriguez on 25 Mar 2024
We are thrilled to receive a perfect rating from you! It was our pleasure to have you as our guest, and we hope to welcome you back again in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Convenient location to the airport
Stayed 1 night in Mar 2024
Response from HWW on 7 Apr 2024
Thank you for the perfect score! We are delighted to hear that you had a fantastic experience at our hotel. We hope to welcome you back again soon.

2/10 Terrible

kelly

Stayed 1 night in Mar 2024
Response from HWW on 7 Apr 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. We hope to have the chance to welcome you back in the future and provide you with a much more enjoyable stay.

4/10 Poor

Hyunjoo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brenda P Ruiz on 13 Mar 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. Your comments will be shared with our team to improve our services. We hope to have the chance to welcome you back in the future and provide you with a much more enjoyable stay.

8/10 Good

James, Shreveport

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 3 nights in Feb 2024
Response from Brenda P Ruiz on 10 Mar 2024
We appreciate your feedback and are glad to see that you had a good stay with us. We hope to welcome you back for an even better experience in the future!

10/10 Excellent

authom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brenda P Ruiz on 4 Mar 2024
Thank you for your outstanding 5-star review! We are delighted to hear that you enjoyed your time at our hotel. It is always our goal to provide exceptional service and accommodations, and we are thrilled that we were able to exceed your expectations. We appreciate your kind words and look forward to hosting you again soon!

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here!
Stayed 1 night in Feb 2024
Response from Brenda P Ruiz on 24 Feb 2024
We are delighted to hear that you enjoyed your stay with us! Thank you for sharing your positive experience, and we hope to welcome you back again soon.

6/10 Okay

Kristene, Altamonte Springs

Business traveller
Liked: Staff & service
Emailed to check in, completed check-in, and was explained I would get a digital key and could go straight to the room. Had been up to travel since 2 am EST was tired and just wanted to go to the room. Never received the digital key, and had to go through the check-in process after waiting for the concierge to finish the conversation with the crew on the walkie-talkie. I have checked into Hilton properties numerous times without having to stop at the desk, received my digital key, the hotel has been paid for the room, incidentals, and no damage. Not a huge fan.
Stayed 4 nights in Feb 2024
Response from Raul Rodriguez on 21 Feb 2024
Dear Kristine,We are truly sorry for the inconvenience you encountered during your check-in process. It is important to us that our guests have a smooth and efficient experience, and we regret that this was not the case for you. Your feedback is valuable to us, and we will take steps to prevent a similar situation from occurring in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Raul RodriguezGeneral Manager

6/10 Okay

Darin

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Not what I was expecting from a Hilton
Stayed 3 nights in Feb 2024
Response from Raul Rodriguez on 19 Feb 2024
Dear Darin,We regret to hear that your stay at our hotel did not meet your expectations. We strive to provide exceptional service, and we would appreciate the opportunity to address any issues you encountered during your visit.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Raul Rodriguez on 21 Mar 2024
Dear Mr. William,Thank you for giving us a perfect rating! We are thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Debbie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to airport. Left too early for breakfast. Can’t comment on that. Staff handled any issues.
Stayed 1 night in Oct 2023
Response from Brenda P Ruiz on 16 Feb 2024
Thank you for the perfect rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon.

6/10 Okay

Regina

Travelled with family
Stayed 1 night in Jan 2024
Response from Raul Rodriguez on 30 Jan 2024
Dear Regina, We are sorry to hear that your experience was not up to your expectations. If there are specific areas that you feel we could improve on, please do not hesitate to let us know. Your feedback is valuable to us.Sincerely,Raul RodriguezGeneral Manager

8/10 Good

altrease

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Jan 2024
Response from Raul Rodriguez on 30 Jan 2024
Dear Altrease,Thank you for your review! Your feedback is important to us and we're pleased to hear that you had a positive experience at our hotel. We look forward to welcoming you back and hope to make your next stay with us even more enjoyable.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenda P Ruiz on 26 Jan 2024
We are delighted to hear that you had a fantastic experience during your stay with us. Thank you for taking the time to leave such a positive review!

10/10 Excellent

Deanna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff they were amazing while we were stranded in Dallas for four nights. Very accommodating to our group of 1!
Stayed 2 nights in Jan 2024
Response from Raul Rodriguez on 25 Jan 2024
Dear Deanna,We are delighted to hear that our staff made your unexpected stay in Dallas more comfortable. It's our top priority to provide exceptional service to all our guests, and we are thrilled to hear that we were able to accommodate you during your time with us. We hope to have the opportunity to welcome you back in the future.Sincerely,Raul RodriguezGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the area
Great stay, friendly staff good breakfast. Pillows were terrible and walls thin to hear other rooms.
Stayed 6 nights in Jan 2024
Response from Brenda P Ruiz on 22 Jan 2024
We are delighted to hear that you had a great stay with us! Thank you for your kind words about our friendly staff and good breakfast. We apologize for the inconvenience with the pillows and the thin walls. We will take your feedback into consideration to make necessary improvements. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customers. Always a good experience.
Stayed 1 night in Jan 2024
Response from Brenda P Ruiz on 22 Jan 2024
We are delighted to receive your 5-star rating! It's wonderful to know that you enjoyed your time at our hotel. Thank you for choosing to stay with us.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Raul Rodriguez on 16 Jan 2024
Dear Sarah,We are delighted to hear that you had a perfect experience with us! Thank you for taking the time to share your positive feedback.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean hotel which is near the airport.
Stayed 1 night in Jan 2024
Response from Raul Rodriguez on 16 Jan 2024
Dear Michael,We greatly appreciate your perfect score and kind words! It was a pleasure to have you as our guest, and we hope to welcome you back soon.SincerelyRaul RodriguezGeneral Manager

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024
Response from Raul Rodriguez on 16 Jan 2024
Dear Wendy,We are delighted to hear that you had a perfect experience with us! Thank you for taking the time to share your positive feedback.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Raul Rodriguez on 16 Jan 2024
Dear Diane,We are delighted to hear that you had a perfect experience with us! Thank you for taking the time to share your positive feedback.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Anniversary Trip to Dallas
The stay was great! The only downside was the breakfast selection. By no means was it to Hilton standards. Optiins were limited and natch cooking was too large, creating hard breakfast sandwiches and crispy omelets. The extreme highlight of our stay was Trisha. She exemplifies hospitality. She always made my wife and i feel welcome and that we belonged there.
Stayed 3 nights in Dec 2023
Response from Brenda P Ruiz on 1 Jan 2024
Thank you so much for your positive review! We are delighted that you had such a pleasant experience at our hotel. We will continue to strive to provide the best possible service for all of our customers.

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from Brenda P Ruiz on 22 Jan 2024
We are thrilled to hear that you had a 5-star experience at our hotel! Thank you for taking the time to leave us a positive review.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Brenda P Ruiz on 1 Jan 2024
We are extremely grateful for your positive feedback. Your 5-star review is a testament to our dedication to providing excellent service and quality accommodations. We take great pride in our commitment to customer satisfaction and it's heartening to know that we have achieved it. We look forward to seeing you again soon.2nd reply

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Brenda P Ruiz on 8 Feb 2024
Thank you for the perfect rating! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Christian

Stayed 3 nights in Dec 2023
Response from Raul Rodriguez on 16 Jan 2024
Dear Christian,We greatly appreciate your perfect score and kind words! It was a pleasure to have you as our guest, and we hope to welcome you back soon.SincerelyRaul RodriguezGeneral Manager

10/10 Excellent

James, Summerville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and had easy access to all locations that I needed to visit.
Stayed 3 nights in Dec 2023
Response from Brenda P Ruiz on 24 Dec 2023
We appreciate your positive review and are pleased that you had a wonderful experience at our hotel. We strive to make every stay as enjoyable as possible for our guests and take pride in providing exceptional service. Thank you for your kind words and we hope you will visit us again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Room was clean, large and comfortable. Great soundproofing: though landing planes were visible through the window, hardly any sound was detectable. Staff were fine.
Response from Brenda P Ruiz on 22 Dec 2023
We are overjoyed that you had a wonderful stay with us. Your kind words are truly appreciated and will be shared with our staff to motivate them to keep up the excellent work. We value your patronage and hope you'll come back and visit us soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Response from Brenda P Ruiz on 8 Feb 2024
We are delighted to receive your perfect rating! It was a pleasure to have you with us and we are grateful for your positive feedback.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brenda P Ruiz on 17 Dec 2023
We are thrilled to know that you had a pleasant stay in our hotel. We pride ourselves in providing excellent service and we are pleased that you were satisfied. We would like to thank you for taking the time to provide us with your positive review.

10/10 Excellent

Deidra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great staff! Rooms were great as well
Stayed 2 nights in Dec 2023
Response from Brenda P Ruiz on 12 Dec 2023
We are delighted that you enjoyed our great location and staff! We are very pleased that you found the rooms to be great too. We strive to ensure our guests have the best possible experience and it sounds like we have succeeded in this instance. Thank you for taking the time to provide us with this positive review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Love the airport shuttle service. Lovely hotel for a quick over night before I flew out.
Stayed 1 night in Dec 2023
Response from Brenda P Ruiz on 12 Dec 2023
We are delighted to hear that our airport shuttle service was to your satisfaction. We strive to ensure our guests have a pleasant stay, and are delighted you were able to enjoy a quick overnight stay before your flight.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Raul Rodriguez on 1 Dec 2023
Dear Melissa,We appreciate you taking the time to provide us with your feedback. We apologize for any shortcomings you experienced during your stay with us. We will take your comments into consideration as we strive to make improvements and provide an enhanced level of service. Thank you for your review.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillow were super comfortable!
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Dear Kim,We are delighted to hear that your experience with us at the hotel was a 5 out of 5! We strive to ensure that all of our guests have a pleasant and comfortable stay, and your review is a testament to our commitment. We look forward to hosting you again soon!Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Jessica, We appreciate your positive feedback and are proud to have been able to provide you with a memorable experience. We strive to continually improve our services and your input is invaluable. Thank you again for your kind review.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Randall,We are pleased to hear that your stay at our hotel was a positive one. We appreciate your feedback and take it very seriously as we always strive to make sure our guests have the best possible experience. Thank you for your review and for choosing us for your lodging needs.Sincerely,Raul RodriguezGeneral Manager

6/10 Okay

Joel

Liked: Staff & service, property conditions & facilities
More like a 7.5 star rated. My room had stained carpet and the bed was a cheap mattress
Stayed 1 night in Nov 2023
Response from Raul Rodriguez on 4 Nov 2023
Dear Joel,Thank you for taking the time to review your stay with us. We are pleased to hear that you rated your stay at 7.5 stars. We apologize for the stained carpet and cheap mattress in your room, and we are taking steps to ensure similar situations are avoided in the future. We are always striving to provide the best experience possible for our guests. Thank you,Raul RodriguezGeneral Manager

10/10 Excellent

William W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RR on 30 Oct 2023
We are delighted to hear that our front desk staff provided excellent service. We appreciate your kind words and are grateful that you chose to stay with us.Sincerely,Raul Rodriguez General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from RR on 30 Oct 2023
We are delighted to hear that our front desk staff provided excellent service. We appreciate your kind words and are grateful that you chose to stay with us.Sincerely,Raul Rodriguez General Manager

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Hotel staff were amazing. Highly recommend staying here.
Stayed 1 night in Oct 2023
Response from RR on 30 Oct 2023
We are delighted to hear that our front desk staff provided excellent service. We appreciate your kind words and are grateful that you chose to stay with us.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was excellent. Friendly and accommodating.
Stayed 1 night in Oct 2023
Response from Raul Rodriguez on 23 Oct 2023
Dear Anonymous,We are delighted to hear that our front desk staff provided excellent service. We appreciate your kind words and are grateful that you chose to stay with us.Sincerely,Raul RodriguezGeneral Manager

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Dear Martin,We are so pleased that you enjoyed your stay with us and that you found the hotel to be clean and comfortable. We strive to make our guests feel as if they are in a home away from home and are delighted to hear that we succeeded in your case. Thank you for your kind words.Sincerely,Raul RodriguezGeneral Manager

8/10 Good

Karmen W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrible.
Stayed 1 night in Sep 2023
Response from Ana Guzman on 10 Oct 2023
Thank you for taking the time to provide your feedback regarding your experience at our hotel. We apologize that the breakfast was not up to our usual standards and will work to ensure that it does not happen again in the future.

8/10 Good

Gaye

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was a splatter of something in bathroom. At first we thought blood but it didn’t wipe off. Maybe paint? Just looked unsettling.
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Gaye,We apologize for the unsightly splatter in the bathroom. We take our guests' comfort and safety seriously and are deeply sorry for the unpleasant experience. We have addressed the issue and are taking measures to prevent such occurrences in the future. Sincerely,Raul RodriguezGeneral Manager