Terrace/patio

Reviews of Hilton Garden Inn Grapevine at Silverlake Crossing

3 out of 5
Hilton Garden Inn Grapevine at Silverlake Crossing
2240 Bass Pro Court, Grapevine, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 429 out of 593 reviews" "
Rating 8 - Good. 100 out of 593 reviews" "
Rating 6 - Okay. 34 out of 593 reviews" "
Rating 4 - Poor. 17 out of 593 reviews" "
Rating 2 - Terrible. 13 out of 593 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Liked: Cleanliness
I want to say first that my complaints are minimal but it is an explanation of why I rated this as an AVERAGE not BAD facility. When we entered to check in we were greated by a friendly nice person. When we asked for a cart for our belongings she shrugged and said I guess there all out. There was one next to the desk with suitcases on it she said belonged to someone who checked in too early and she was holding them for them until they returned. She did attempt to stash the single suitcase and tote behind the counter or offer us that cart even though I was standing there with a cane and hobbling to the front door to help him. I had recently had an ankle replacement and an achilles repair and wasnt able to help my husband with two bags hanging clothes and his work computer. He had to make two trips while I waied by my bags at the front door on my cane. They said there was a restaurant at the facility. All we saw was a bar in the lobby. If indeed it was a restaurant, there were no menus in the room. There was no menu or sign indicating food would be available. The bar was not open when we were there to ask about the menu. We couldnt find a menu online although there was a section that said dining breakfast lunch and dinner. When we asked the desk we were told the menus are at the bar, which was closed. No coffee in lobby. Average nothing special. Bed and shower with TV.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Susan, thank you for taking the time to share your experiences. We regret to hear about the difficulties you experienced during your check-in process and apologize for any confusion about our dining options. Going forward, we will look at options of providing clearer signage and information regarding our food and beverage services. The bar and dining area is associated together as part of the lobby experience. Regarding the comfort of the room, we're always working on improvements to enhance our guests' experiences. We appreciate your patience and sharing your feedback, which aids us in our continuous efforts for improvement.

10/10 Excellent

Stormie, Gilmer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, good experience. Some of the workers didn’t seem to happy to be there, but they were polite.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Stormie, it's delightful to know you had a good experience at the Hilton Garden Inn Grapevine at Silverlake Crossings. We appreciate your observation about our team members and assure you that we always aim to create a welcoming and joyful ambiance. We hope your journey brought you wonderful memories and we look forward to welcoming you back.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place. Area has good attractions to visit.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Karen, we're thrilled to know you appreciated the cleanliness of Hilton Garden Inn Grapevine at Silverlake Crossings and enjoyed the nearby attractions. Your kind words affirm our commitment to providing a pleasant stay for our guests. We're looking forward to your next visit.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was professional and very welcoming. I especially enjoyed meeting Roger, the airport transportation driver. What a blessing he is.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Sheri, it's pleasing to hear your kind feedback about the Hilton Garden Inn Grapevine at Silverlake Crossings. How wonderful that you had an enjoyable connection with Roger, our airport transportation driver. We're truly blessed to have him as part of our team and your words cement that sentiment. Thank you for taking the time to share your experience. It would be an honor to have you back with us again soon.

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Sheldon, your 4-star rating of Hilton Garden Inn Grapevine at Silverlake Crossings means a lot to us. We appreciate your feedback and hope your stay was memorable. We are diligently working to enhance our services and your input assists us in growing our guest experience. We look forward to welcoming you back soon.

6/10 Okay

Gus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The TV was not working. Three visits and 1-1/2 hours later, we had TV service. Then the shower handle was broken, so the door could not shut or open.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Gus, thank you for taking the time to post a review. We're disappointed to hear about the challenges you faced during your stay related to the TV service and the bathroom features. We assure you it is not representative of our usual quality standards. This feedback is crucial in helping us strive for better guest experiences, and we hope to get another opportunity to provide you with a more flawless stay in the future.

10/10 Excellent

Brendan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly nice for a Hilton Garden Inn. I've stayed at some mediocre ones in other areas, but this was sparkling clean, felt brand new.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Brendan, it's wonderful to know that the Hilton Garden Inn Grapevine at Silverlake Crossings exceeded your expectations. We're delighted that the cleanliness and freshness of the property stood out to you. We always strive to offer a top-notch stay and your feedback validates our efforts. Looking forward to having you with us again in the future.

10/10 Excellent

min

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and quiet with lots of free parking
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Min,It's wonderful to hear you appreciated the spotless condition and tranquility of Hilton Garden Inn Grapevine at Silverlake Crossings. We're also glad that our ample parking added to the ease of your stay. Your experience truly reflects what we strive for and we're happy to have met your expectations. We hope to welcome you back soon.

10/10 Excellent

Gregorio

Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Gregorio, thank you for taking the time to rate Hilton Garden Inn Grapevine at Silverlake Crossings. It's wonderful to know that you had a great experience with us. We strive to make our guests' stay as pleasant as possible and your rating tells us we're achieving that goal. Looking forward to your next visit!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that our room overlooked nothing but trees!!
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Ann, we're thrilled to hear that you appreciated the serene view of the forestry from your room at Hilton Garden Inn Grapevine at Silverlake Crossings. We're committed to providing our guests with experiences of tranquility and natural beauty. We're looking forward to welcoming you back for another memorable stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities
The man at the counter for check in was very polite and helpful. As far as the room, our kurig was broke and 2 outlets didnt work.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Mary, we're thrilled to hear your positive feedback regarding our collegue at the Hilton Garden Inn Grapevine at Silverlake Crossings. It's encouraging to see you found them to be courteous and supportive. However, we regret that you experienced certain inconveniences with regards to the room facilities. We assure you that our team is working diligently to address these matters. Thank you for your understanding and your review. We hope to see you again for an even better experience.

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
No water pressure. Very unfriendly staff at check in and check out. Towels in the room were brand new and hadn’t been washed so wouldn’t even absorb water when trying to dry off.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Steven, thank you for sharing your feedback. We understand that you had an issue with the water pressure, however we have not seen this as trending issue. We will have our preventative maintenance team inspect your guest room to improve the experience for the future. Hilton has recently rolled out a brand new linen program that has increase the longevity and quality of the linen in the bathrooms. Rest assured, we're taking your feedback into consideration for future improvements.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close it was to the airport and shopping. Great bar and staff was wonderful.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Traci, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn Grapevine at Silverlake Crossings. We're so glad you found our location convenient for airport access and shopping purposes. Isn't it fantastic having a great bar on the premises? We're also pleased that our team members were able to provide excellent service. Thank you for taking the time to share your positive experience. We hope to welcome you back soon.

8/10 Good

Elise

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Elise, thank you for your strong rating of Hilton Garden Inn Grapevine at Silverlake Crossings. We appreciate your endorsement and we hope to exceed your expectations during your next visit. Safe travels!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Shannon, thank you for taking the time to review the Hilton Garden Inn Grapevine at Silverlake Crossings. It's wonderful to hear that you found our hotel to be peaceful and spotless, as we thrive to create a serene environment that is also impeccably clean. We appreciate your positive feedback and want to say thank you for choosing our hotel. We hope to see you again in the future.

10/10 Excellent

Mikael

Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Thanks for the perfect rating, Mikael!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Grapevine at Silverlake Crossings.Have a wonderful day!

8/10 Good

Robin, Avilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. My only complaint is the ice machines did not work and had to go to the front desk to get ice.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Robin, thank you for choosing Hilton Garden Inn Grapevine at Silverlake Crossings and for leaving your feedback. It's wonderful to hear you found our hotel to your liking. We acknowledge there was a hiccup with the ice dispensers, and we appreciate your understanding as we rectified the situation. We look forward to your next visit.

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time, very close to the Gaylord Texan but not as $$$$
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Feb 2024
Lynette, we're thrilled that you appreciated the convenient location of Hilton Garden Inn Grapevine at Silverlake Crossings and enjoyed your stay with us. It's always a pleasure to offer a great experience at a fewer expense and we're glad to note this added positivity to your experience. We hope to be your choice again in the future.

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everthing
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
David, it's great to hear that your experience at the Hilton Garden Inn Grapevine at Silverlake Crossings was enjoyable. Providing exceptional service is what we aim for and your simple yet powerful review affirms this. We're looking forward to saying welcome back in the near future!

10/10 Excellent

Michelle, Rowlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and fresh. Breakfast to order was excellent. Would definitely stay again!
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Michelle, thank you for sharing your experience at Hilton Garden Inn Grapevine at Silverlake Crossings. We're delighted to hear you enjoyed our meticulous cleanliness, personalized breakfast service, and that you're looking forward to staying with us again. It's always our mission to exceed our guests' expectations. See you on your next visit!

10/10 Excellent

Corrina

Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb 2024
Corrina, it's wonderful to see your perfect score for the Hilton Garden Inn Grapevine at Silverlake Crossings. It seems you had a wonderful stay with us. We appreciate your support and hope to welcome you back soon!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Staff wasnt very cordial
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
John, thank you for your feedback. It's disheartening to hear that your interaction with our team members fell short of your expectations. At the Hilton Garden Inn Grapevine at Silverlake Crossings, we strive to extend exceptional hospitality to every guest, we will take note of your comment for future improvements. We hope to have the opportunity to deliver an improved experience on your next visit.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Great relatively new hotel. It was perfect for what we needed. Very clean. Only small negative is that we kept loosing some electrical outlets due to a circuit breaker issue.
Stayed 2 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
Jeremy, it's delightful to hear that you had an enjoyable stay at Hilton Garden Inn Grapevine at Silverlake Crossings. We're glad our spotless premises suits your needs. Regarding your note about the electrical outlets, we're grateful for your understanding and patience. Rest assured that this observation plays an integral role in enhancing our service for future visits. We look forward to making your next stay even more satisfactory.

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My experience with the staff wasn’t pleasant at all. The young man didn’t greet me and wasn’t very polite. He asked for my id and credit card and gave me room key and that was it.
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Michael, we're sorry to hear that your interaction with our team member did not meet expectations. We always endeavour to make our guests feel welcome, so your feedback is valuable to us. We appreciate you sharing your experience and assure you that we'll address this matter appropriately. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern and very clean. The beds were surprisingly comfortable and it was a very pleasant place to stay.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Rebecca, it's great to hear you found the Hilton Garden Inn Grapevine at Silverlake Crossings to be a pleasant accommodation with its contemporary and spotless rooms. We've taken special effort in ensuring our beds are exceptionally comfortable for guests to enjoy and it's brilliant you found this true. We look forward to serving you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
We're thrilled to note the high rating you've given Hilton Garden Inn Grapevine at Silverlake Crossings! Your feedback is valuable and it helps us to continually enhance our services. We hope that the next time your travels bring you our way, you'll choose to stay with us again.

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Thanks for the fantastic rating, Kerri!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Grapevine at Silverlake Crossings. We're all looking forward to your next stay with us.

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice, clean hotel with a bad restaurant service.
The restaurant service needs a lot of improvement, our coffee was lukewarm. The couple on the next table warmed up their coffee on the microwave next to the store. We had to look for the waiter to take our order, this happened 2 days in a row.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Maggie, it's pleasing to know that your overall stay at Hilton Garden Inn Grapevine at Silverlake Crossings was satisfying. Despite this, it's regrettable to hear that there were concerns regarding the service delivery in our restaurant. We are constantly striving to ensure great guest experiences, and your feedback can help us focus on areas for attention. We greatly appreciate your understanding and patience, and hope for a chance to show improvements on your next visit.

10/10 Excellent

Victoria

Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Victoria, it's wonderful to hear that you've had a five-star experience at Hilton Garden Inn Grapevine at Silverlake Crossings. Our team appreciates your positive rating and hopes to host you again soon on your future travels.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty nice place to stay. The room was comfortable and clean. Like most hotels, no one does the little maintenance projects, caulking around the showers, sower doors not closing properly, ect. The only real suggestion i have would be to let your guests know that there are more breakfast options available other than the continental breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
David, thank you for taking the time to share your impressions about Hilton Garden Inn Grapevine at Silverlake Crossings. We appreciate your positive comments regarding our comfortable and clean rooms. Meanwhile, your observations about maintenance are important to us, and please rest assured they have been noted for ongoing improvement. We also regret any inconvenience with the breakfast communications and in the future, we'll endeavor to communicate more fully about our range of breakfast offerings. We hope we have the chance to serve you even better during your next stay with us.

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness
Room was not ready even after the check in time. One bed looks like it had crumbs in it. Parking was awful.
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Patricia, we regret to read about your recent experience. It's crucial to us that rooms are prepared to the highest standard upon check-in and it's disappointing to hear you found otherwise. Likewise, we apologize you encountered trouble with parking on this high occupancy all local drive in business.We hope for an opportunity to better serve you in the future.

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Juan, we're thrilled to hear that your stay at Hilton Garden Inn Grapevine at Silverlake Crossings was wonderful. Nothing makes us happier than satisfied guests and we're eagerly anticipating your next visit!

6/10 Okay

Amber

Travelled with family
Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Amber, it's good to hear that you found Hilton Garden Inn Grapevine at Silverlake Crossings to be a great choice. Your feedback is appreciated and we hope to host you again.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and the modern decor .
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Carlos, it's great to hear you enjoyed your stay at Hilton Garden Inn Grapevine at Silverlake Crossings, and appreciated the contemporary aesthetics of our property. We strive to offer a visually pleasing environment to enhance our guest's experience. We hope to see you again on your next visit.

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities
Great room!
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Ricardo, it's fantastic to hear that you enjoyed your stay at Hilton Garden Inn Grapevine at Silverlake Crossings! We're delighted that our room was to your liking. Your positive feedback is very much appreciated, and we're looking forward to your next visit!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Thank you for sharing!At Hilton Garden Inn Grapevine at Silverlake Crossings, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 Terrible

Rita

Travelled with family
I paid in advance for 2 rooms for 2 nights. Arrived to find out they were over booked & sent us to a different hotel That hotel did nit have rooms for the 2nd night. I checked out of 1 room & drove 6 hours back home. My daughter stayed & insisted they “bump” someone else & stayed the 2nd night.
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Rita, we deeply regret to hear about the inconvenience you experienced during your stay. Miscommunications can lead to various unexpected outcomes, and we're truly sorry for any disruption caused. Please be assured that your comments have been taken very seriously and will be used to enhance our overall service delivery in the future. We hope that there's an opportunity to welcome you and your family back under improved circumstances.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Quiet.
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Walter, we're thrilled to hear that your stay at Hilton Garden Inn Grapevine at Silverlake Crossings met your expectations and you appreciated the peaceful atmosphere and pleasing room. It's a joy to have offered you a comfortable and serene experience. We very much look forward to welcoming you back.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The shampoo and lotion container was empty
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Connie, we appreciate your feedback. It's disheartening to know there may have been a shortfall on some amenity replenishments during your stay. We aim to provide a consistent, high-quality guest experience, and it's feedback such as yours that aids in that endeavor. When you next choose Hilton Garden Inn Grapevine at Silverlake Crossings, we hope to surpass your expectations.

10/10 Excellent

MIGUEL

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very spacious rooms. Great property and easy parking. Great for walking your dog. Very nice area.
Stayed 4 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Miguel, it's delightful to hear you appreciated the spaciousness and cleanliness of your room at the Hilton Garden Inn Grapevine at Silverlake Crossings. We're glad the property's location and parking facilities added convenience to your stay, and that it created an enjoyable environment for walking your dog. Your positive comments are encouraging and we'd love to have you stay with us again in the near future.

10/10 Excellent

noli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel & room we occupy was so clean & looks very beautiful
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Noli, thank you for sharing your experience at the Hilton Garden Inn Grapevine at Silverlake Crossings. We're thrilled to hear that our pristine environment and aesthetic appeal struck a chord with you. Your feedback is greatly appreciated. We hope to welcome you back soon for another wonderful stay.

8/10 Good

Diego, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice property i did not like there was not much to walk to or do around the area
Stayed 3 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Diego, thank you for your feedback. It's pleasing to know you found the Hilton Garden Inn Grapevine at Silverlake Crossings to be a pleasant space. We understand the surrounding area might not have met your expectations in terms of walkability and attractions. We welcome you back in the future, hoping that you'll have a more fulfilling experience exploring the local area.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Customer Service on 15 Dec 2023
Jose, it's delightful to know that you had a wonderful experience at the Hilton Garden Inn Grapevine at Silverlake Crossings. We're grateful for your high rating and your choice to stay with us. We're looking forward to your next visit.

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. I love cleanness and professional service
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Magdalena, it's fantastic to hear of your positive experience at Hilton Garden Inn Grapevine at Silverlake Crossings. We're glad our dedication to cleanliness and our professional team members left such a wonderful impression on you. It's always our goal to provide five-star experiences for our guests. Thank you for your kind words and we look forward to the opportunity of welcoming you back soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Jennifer, thank you for choosing Hilton Garden Inn Grapevine at Silverlake Crossings and providing a high rating. It's gratifying to know your stay met your expectations, and we genuinely appreciate your support. Please consider us again in the future; we'd be more than happy to host you.

10/10 Excellent

Monet

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, big beautiful property. Good food
Stayed 2 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Thank you for the perfect rating, Monet!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Grapevine at Silverlake Crossings. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience!
Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Nicolas, it's fantastic to hear that you had such a pleasant experience at the Hilton Garden Inn Grapevine at Silverlake Crossings! Ensuring our guests enjoy their stay is our top priority and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely visit! One night stay, very comfortable and customer friendly
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
Thanks for the perfect rating, Adrian! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Grapevine at Silverlake Crossings. Have a great day!

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
Thanks for sharing this perfect rating, Teresa!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Grapevine at Silverlake Crossings! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

thomas

Stayed 1 night in Nov 2023
Response from Customer Service on 16 Nov 2023
Thomas, thank you for your rating of Hilton Garden Inn Grapevine at Silverlake Crossings. We are delighted your stay met your expectations and we look forward to welcoming you back in the near future.