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Reviews of Drury Plaza Hotel Dallas Richardson

3 out of 5
Drury Plaza Hotel Dallas Richardson
165 Cityline Dr, Plano, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1133 out of 1308 reviews" "
Rating 8 - Good. 120 out of 1308 reviews" "
Rating 6 - Okay. 26 out of 1308 reviews" "
Rating 4 - Poor. 15 out of 1308 reviews" "
Rating 2 - Terrible. 14 out of 1308 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good property and I have stayed here several times. The staff are very polite and professional. The break fast and happy hour food is good. The only downside is there is nothing much in the general location. This is not a problem for me however.
Stayed 2 nights in May 2024

10/10 Excellent

Sicrita

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my 2 senior dogs with me … I was a long way from the pet relief area. It was not lighted at dark and the trash was never emptied. Other than that it was fine.
Stayed 2 nights in May 2024

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying at this property! The rooms are comfortable, staff is friendly/helpful, and breakfast is great. We had an air conditioner issue in our room this time as it would not come on. They began solving it as soon as it was reported to the front desk, and even sent maintenance the next day to ensure everything was still working.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here specifically bc it had a secured garage with direct access to my floor, blown away by every other perk and privilege my stay included. Definitely going to be staying at this brand again in the future.
Stayed 1 night in May 2024

8/10 Good

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Drury hotel, and it will not be our last. The amenities for what you pay for we felt were excellent. The staff was extremely helpful and generous. The breakfast was hot and plentiful along with a midday snack that was served! This comes in handy when you’re traveling with a hungry teenage boy. Conveniently located right off the expressway and close to some amazing restaurants. Many of the restaurants were even walkable. Our hotel room was extremely clean. The only negative I could say was that for me the bed was not as comfortable as I would have liked. This is why I gave the hotel a four stars at five. But I will say that everyone else in my party wonderfully.
Stayed 4 nights in Apr 2024

10/10 Excellent

daisy

Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Kristie

Amazing hotel Nice pool area Dinner and drinks included along with breakfast. And it was very tasty
Stayed 1 night in May 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 4 nights in Mar 2024

10/10 Excellent

Francisco, Amarillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times and love it every time! This is our hotel of choice every time we’re in the Dallas/Plano/Allen area.
Stayed 1 night in Apr 2024

4/10 Poor

Daniel, Fort Collins

Stayed 2 nights in Apr 2024

8/10 Good

Sabrina

Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, bedding and towels washed every day. Easy access to room. Very quiet.
Stayed 3 nights in Apr 2024

10/10 Excellent

THOMAS

Liked: Cleanliness, amenities, property conditions & facilities
It’s a good hotel to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and rooms were spacious
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and everyone was very friendly and helpful!
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all wonderful!!
Stayed 1 night in Apr 2024

10/10 Excellent

Natking

Liked: Cleanliness, staff & service, property conditions & facilities
They took care of my late at night request. Great service.
Stayed 1 night in Apr 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is AMAZING! I truly enjoyed my stay and had the best sleep. Highly recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

Aliaksei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good complimentary dinner and breakfast, great value
Stayed 1 night in Apr 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Naomy

Stayed 2 nights in Apr 2024

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Drury are the best, when we come visit Texas we always stay here! Wish they were in California!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel just feels better than other hotels! The attention to detail is impressive. My only disappointment was that I only got to stay there for a few days. I want to go back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Stacia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean. All of the staff were helpful and friendly.
Stayed 2 nights in Mar 2024

4/10 Poor

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could hear the motorcycles and other loud engines all night. The alarm clock went off at 6 am for some reason on a Sunday morning. It was not set by us. There was a lady in the next room talking loudly on her speaker phone at 8 am. So our plan to sleep in on Sunday was shot to hell. Other than that, everything else was nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall good experience.
Stayed 1 night in Mar 2024

10/10 Excellent

paul

Liked: Staff & service, property conditions & facilities
$50 pet is much too high unless it's refunded. I understand that some pets damage the rooms but our dog has never done any damage and never will. I love Drury hotels but we probably won't stay again unless the pet fee is refundable.
Stayed 1 night in Mar 2024

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice area around, affordable price
Stayed 1 night in Mar 2024

10/10 Excellent

Francisco, Amarillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Xandria

Stayed 2 nights in Mar 2024

10/10 Excellent

Norma

Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience!!
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024

10/10 Excellent

Hyon, Katy

Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was great l liked the happy hour and food
Stayed 1 night in Mar 2024

10/10 Excellent

John, Grosse Ile

Liked: Amenities
This hotel is Excellent in all areas - service, cleanliness, safety, location, cost, etc.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hope

Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how clean and very neat everything is.
Stayed 1 night in Mar 2024

10/10 Excellent

Mehrzad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amenities, and of course breakfast and dining!
Stayed 1 night in Feb 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. Clean property and courteous staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It exceeded my expectations. Staff was friendly, amenities were great. This is my new go-to hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Was not given access with our hotel card to the pool area…., back to the desk to get access. Room was very noisy the first night, change room and then our hotel key card did not work, back to the desk to get it fix. 1st room a little dusty, 2nd room was good.
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Food,beverages and snacks were good.
Stayed 1 night in Feb 2024

10/10 Excellent

Paula

Stayed 3 nights in Feb 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Stayed 1 night in Feb 2024

8/10 Good

Patrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024