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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Primary image
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property

Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
1015 Elm St, Dallas, TX, 75202

Explore the area

  • Popular LocationKay Bailey Hutchison Convention Center8 min walk
  • Popular LocationReunion Tower14 min walk
  • Popular LocationAmerican Airlines Center17 min walk
  • AirportDallas, TX (DAL-Love Field)16 min drive

Choose dates to view prices

About this area

Dallas

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located in Downtown Dallas, a neighbourhood in Dallas, and is near a metro station. John F. Kennedy Memorial and Sixth Floor Museum are cultural highlights, and travellers looking to shop may want to visit Galleria Dallas and Dallas Farmer's Market. Check out an event or a game at American Airlines Center, and consider making time for Dallas World Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Renaissance Tower - 2 min walk
  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • Reunion Tower - 14 min walk
  • American Airlines Center - 17 min walk

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 11 min walk
  • Love Field Airport (DAL) - 16 min drive

Restaurants

  • Commissary - 3 min walk
  • Original Italian - 4 min walk
  • Record Grill - 4 min walk
  • Which Wich - 5 min walk
  • Corner Bakery Cafe - 5 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star hotel in the heart of Downtown Dallas
Close to Dallas World Aquarium and Kay Bailey Hutchison Convention Center, Crowne Plaza Hotel Dallas Downtown, an IHG Hotel provides a terrace, dry cleaning/laundry services and a bar. The on-site restaurant, THRIVE Restaurant, features American cuisine. Free in-room WiFi is available to all guests, along with a fitness centre and a 24-hour business centre.
Other perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), a free area shuttle and valet parking (surcharge)
  • Limo/town car service, a lift and express check-out
  • Express check-in, a banquet hall and ATM/banking services
  • Guest reviews say good things about the central location
Room features
All guest rooms at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel include comforts, such as climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes. Guest reviews speak well of the cleanliness, overall comfort rooms at the property.
Extra amenities include:
  • Bathrooms with shower/bath combinations and hairdryers
  • TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 18.00 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free local area shuttle up to 3.00 mi
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 6-15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (27444 square feet of space)
  • Meeting rooms - 22

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40.00, per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 50 lbs/23 kg)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
3 children can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self-parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Overall score and ratings

3.2
Rating 5 - Excellent. 257 out of 1002 reviews
5 - Excellent 26%
Rating 4 - Good. 214 out of 1002 reviews
4 - Good 21%
Rating 3 - Okay. 180 out of 1002 reviews
3 - Okay 18%
Rating 2 - Poor. 166 out of 1002 reviews
2 - Poor 17%
Rating 1 - Terrible. 185 out of 1002 reviews
1 - Terrible 18%

3.3/5

Cleanliness

3.6/5

Staff & service

2.9/5

Amenities

3.1/5

Property conditions & facilities

3.2/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is deep
Stayed 1 night in Aug 2022

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking was sketchy, be sure to not park on the lower level, as there are a bunch of homeless individuals around and it smells like urine all around. The entire hotel and elevators smelled like weed, it was just gross. Stay elsewhere if you can.
Stayed 2 nights in Aug 2022

2/5 Poor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Long check in- not access to the swimming pool-hair on the floor ifthe bathroom.
Stayed 1 night in Aug 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find downtown, the room was really nice and the bar downstairs was great too. Just know that you have to pay $18 a night for parking.
Stayed 1 night in Aug 2022

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Centrally located but in extreme need of a refurbishment. I requested to change rooms upon check-in due to the bathroom being unclean and the carpet dirty from the last guests. No apologies from the reception staff - appeared to be a normal request!
Stayed 1 night in Aug 2022