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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

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Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
1015 Elm St, Dallas, TX, 75202

Explore the area

  • Popular LocationKay Bailey Hutchison Convention Center8 min walk
  • Popular LocationReunion Tower14 min walk
  • AirportDallas, TX (DAL-Love Field)14 min drive
  • Popular LocationGalleria Dallas16 min drive

Choose dates to view prices

About this area

Dallas

Located in Dallas's Main Street District neighbourhood, Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is in the city centre and near a metro station. Dallas Farmer's Market and Bishop Arts District are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dealey Plaza and Klyde Warren Park. Consider South Side Ballroom for a night out, and don't miss Dallas World Aquarium, a top local attraction. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Renaissance Tower - 3 min walk
  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • Reunion Tower - 14 min walk
  • Galleria Dallas - 16 min drive

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 16 min drive

Restaurants

  • THRIVE Restaurant — 1 min walk
  • Record Grill - 4 min walk
  • Fluellen Cupcakes - 4 min walk
  • Corner Bakery Cafe - 5 min walk
  • Hoffbrau Steaks - 5 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star Dallas hotel in Main Street District, walk to Dallas World Aquarium
A restaurant, an outdoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas, a free area shuttle and a free shopping centre shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. All 291 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and TVs with cable channels. Other amenities available to guests include room service, free bottled water and hairdryers.
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 forms of accommodation with a safe and complimentary bottles of water. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 18.00 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free local area shuttle up to 3.00 mi
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 6-15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (27444 square feet of space)
  • Meeting rooms 22

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

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3 star
3 star
Business-friendly
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Policies

Check-in

Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40.00, per pet, per day, plus a deposit of USD 40 per stay
2 per room (up to 50 lbs/23 kg)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self-parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Dallas
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel Dallas

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 323 out of 1291 reviews
5 - Excellent 25%
Rating 4 - Good. 363 out of 1291 reviews
4 - Good 28%
Rating 3 - Okay. 259 out of 1291 reviews
3 - Okay 20%
Rating 2 - Poor. 184 out of 1291 reviews
2 - Poor 14%
Rating 1 - Terrible. 162 out of 1291 reviews
1 - Terrible 13%

3.6/5

Cleanliness

3.8/5

Staff & service

3.2/5

Amenities

3.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel literally looks like an abandoned property. Trash littered everywhere in the parking garage and looked like it hadn't been cleaned in months. Pool looked abandoned and buzzer access to pool did not work. Strange non-functional metal detector right after you get off the elevator on the pool floor (whats going on with this, I have no idea). Elevators were filthy. The area of town the hotel is was overrun with homeless and we were awoken in the night several times by sirens. One person at the front desk sitting behind multiple plexiglass barriers, felt like i was checking into a jail.
Stayed 1 night in Jul 2021

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. Looked nothing like the pictures listed. Elevators , hallways, and my room smelt of smoke. I was so disgusted that I did not stay the night. I left and went to another hotel. Very disappointed that I had to pay money to even stay there when I left 2 hours after arriving because it was so nasty.
Stayed 1 night in Jul 2021

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly but the hall smelled like mold, the rooms are way more run down than pictured. there was vomit in the elevator, and after I let staff know it was only half cleaned and still had vomit all 3 days... really really gross and unsafe. The vending machine in my hall was vandalized and broken glass was on the floor all 3 days. The street we were on had lots of vagrants at all hours of the day and felt unsafe to walk around. This room was over $100 a day and was nothing like advertised on the app, overall very disappointed with my stay
Stayed 3 nights in Jul 2021

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place!!! Dirty…
Stayed 3 nights in Jul 2021

2/5 Poor

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The air in my room did not work, front desk staff was not the friendliest. We only had 1 set of towels for 2 people. Just a disappointment overall.
Stayed 1 night in Jul 2021