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Reviews of Hilton Garden Inn Dallas/Market Center

3 out of 5
Hilton Garden Inn Dallas/Market Center
2325 N Stemmons Fwy, Dallas, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1008 reviews" "
Rating 8 - Good. 274 out of 1008 reviews" "
Rating 6 - Okay. 132 out of 1008 reviews" "
Rating 4 - Poor. 75 out of 1008 reviews" "
Rating 2 - Terrible. 74 out of 1008 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gorgianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, property was nice and easy to get to.
Stayed 1 night in May 2024

10/10 Excellent

Divine

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

mark S., Leander

No comment
Stayed 1 night in Apr 2024

6/10 Okay

Tiger

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Marketed as parking available but not free parking. Not much other options for public transportation. WiFi is not totally free either. Hotel is clean and staff is very friendly
Stayed 4 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Sharia

Liked: Cleanliness, staff & service
The food was not good for the price and the coffee was pretty bad. The toliet did not flush properly as if there wasn't enough water to flush. However, the staff was friendly and helpful. This wasn't the best Hilton I've stayed at; although it wasn't a terrible experience.
Stayed 5 nights in May 2024

2/10 Terrible

Charli

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Ray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the Dallas market center.
Stayed 2 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super spacious & the employees were super friendly. I definitely recommend this hotel! :)
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's a great place to stay when I'm in Dallas.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The beds are really uncomfortable. I could tell the mattresses are pretty low quality and my back and hips hurt me all night. I didn’t sleep well at all.
Stayed 2 nights in Apr 2024

6/10 Okay

Jacqui

Business traveller
Liked: Staff & service
Disliked: Amenities
Generally, I like Hilton Garden Inns. This one was fine but the carpet felt dirty and stained throughout the hotel and in the room and I kept thinking to myself that they should replace it all. It was fairly warm and humid the day I arrived and the general areas in the hotel were stifling hot and muggy. Also, I tried 4 different ice machines before I finally asked the front desk, and they sent me to the 8th floor. The staff was extremely nice and polite which was wonderful. Overall, it was ok but probably the least nice HGI I've stayed at. It would be great if they had a shuttle too.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slight issue with checking in, but other than that, this was an excellent experience. Breakfast was outstanding.
Stayed 2 nights in Mar 2024

6/10 Okay

Nancy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hot tub never worked one day. The maintenance turned jets on one day we were there 6 we really should get a refund only reason we stayed there and we specifically asked before entering if hot tub was working of course they said yes when of course was a big NOT
Stayed 6 nights in Mar 2024

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Mar 2024

4/10 Poor

Nilofar Mohammed

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning in the room was not working and was terrible the whole night
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice but the ages of the carpeting and bath tub are showing.
Stayed 1 night in Mar 2024

10/10 Excellent

J

Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The room was clean and spacious.
Stayed 1 night in Mar 2024

8/10 Good

Tamara, Humble

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes and bedding was changed and dirty replaced it multiple stains on bedding
Stayed 3 nights in Mar 2024

6/10 Okay

Betty

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
Carpet on 6 th floor was filthy. Toilet paper holder in bath was broken. Maid never left water to mdd as he coffee. Loud and noisy outside . For the price of the room and parking fees it was not worth the money I paid. A big disappointment.
Stayed 3 nights in Mar 2024

10/10 Excellent

noel

Stayed 1 night in Mar 2024

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Way overpriced. Needs updating. Hallway carpets bad. Bathroom tub a mess. Paid way too much. More than I’ve paid for much nicer hotels. A pool towel sat in the gym floor by the treadmill for two days. Staff were friendly and bed was comfortable. Overall room was clean but the place needs a facelift.
Stayed 3 nights in Feb 2024

6/10 Okay

Alisa

Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Business traveller
Disliked: Property conditions & facilities
Would not stay there again. I got in at 10 pm and the room was 80 degrees because it was 95 degrees outside that day. Guests can not change the system between hot and cold and the staff does not pay attention. I had to go downstairs and talk to the front desk (no one would answer the phone) to get someone to turn on the air conditioner. That’s crazy to me. The last thing I want to do when getting in late is to hunt someone down to make it comfortable enough for me to sleep.
Stayed 2 nights in Feb 2024

6/10 Okay

Meredith

Stayed 3 nights in Oct 2023

10/10 Excellent

Cassandra, Houston

Stayed 1 night in Feb 2024

6/10 Okay

Johnny

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ridiculous to pay for parking
Stayed 1 night in Feb 2024

6/10 Okay

Tahaamin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness, staff & service
I’d requested an accessible room. My daughter is in a wheelchair and needed a roll in shower. At check in, they had a room where a wheelchair would be extremely difficult and a tub/shower combo. They weren’t sure if there was a tub seat available!! The staff was Excellent and the bell man extremely helpful and friendly. They tried to find her a tub shower when, a real Handicapped/ Accessible room was found. The room was fine except, 1st floor window was to the highway, heat set at 76 degrees, pillows were flat & uncomfortable, only one lamp beside the King bed we both slept in, WiFi needed staff assistance to use! Only maintenance person allowed to adjust the thermostat in all the rooms in the Hotel!! At 11pm when I notified the front desk how excessively hot our room was, Maintenance staff had left for the night. At $172 per night I expected more. Due to the loud highway noise & a very hot room we could not sleep! We left the hotel at 5am & went to the hospital where my daughter underwent surgery at 7am!! A very restless & difficult night that could have been peaceful & calm. As I noted the Staff was superior. I’ll never book at this hotel again, I expected more for the money it cost.
Stayed 1 night in Feb 2024

8/10 Good

Rebecca, Glen Burnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue was we didn’t realize you have to pay for parking on top of the stay. It’s through an app but rather inconvenient and didn’t allow me to manipulate when I needed to make sure the plate was correct. Either charge for parking as part of the hotel rate or don’t because the customer shouldn’t have to do the hotels job and for me that is parking.
Stayed 4 nights in Feb 2024

4/10 Poor

Michael

Stayed 1 night in Feb 2024

4/10 Poor

Lila

Travelled with family
Disliked: Amenities
Plumbing - stool made a terrible noise when flushing. Air-conditioner - did not cool down. Was not informed when reserving room that you had to pay for parking and breakfast. Also listed shuttle, but did not have. Was attending dog show at Market Hall and will never stay there again. Had friends that also stayed there for dog show and had the same complaints.
Stayed 3 nights in Feb 2024

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, staff & service
Good for what you pay for. The elevators and certain areas smell pretty smoky. The building itself is a bit outdated and dingy looking but it’s clean. The room was clean. The staff were all very nice and welcoming , they gave me and my partner a free breakfast because we were there celebrating a birthday which was nice. Complimentary coffee in the lobby is a nice bonus!
Stayed 1 night in Feb 2024

10/10 Excellent

Lashela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is different at the property, had to download an app and pay someone else for parking. You better lock your car! It’s public parking.
Stayed 1 night in Feb 2024

10/10 Excellent

Sametra

Stayed 2 nights in Feb 2024

10/10 Excellent

Salvador

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Pedro

Travelled with partner
Liked: Cleanliness, staff & service
Good Location you have to Pay for Parking for some Reason… The Bar is Over Priced cheaper to go a few blocks away . Not really worth the price that you would have to pay once you add it all up.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brittany

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mahder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024