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"The staff are super helpful organized taxi for us to and from the hotel. Show us to an Onsen close to the hotel and very pleasant. They even provide hair tie. I really like this location. Thank you for providing excellent service. "

"Staff are extremely kind and professional. Rooms are older style but spotless. Was a phenomenal value, great location and stress free."

"The hotel was spotless. Staff were so friendly and professional."

"Facilities and staff are top notch. The price is also very competitive. "

"Hotel Route Inn Omagari was spotless, good breakfast and very nice hot baths. We have always had a good experience with these hotels. Small rooms but very adequate. "

"This was a first time I’ve ever stayed at hotel with such amazing customer service, hospitality cleanliness, a free half- portion of ramen at the evening snack, a variety of breakfast options, and complimentary ice cream after bathing. I highly recommend it to everyone.I’ll definitely come back to stay again."

"Excellent location, helpful staff, great views from our 10th floor room and a very good price when booked 1 month ahead.."

"Kashintei Shirahama is definitely one of the best Japanese ryokans we have visited. Location wise it's perfectly located right by Lake Tazawa, 30 minutes from Kakunodate, ski resort, Dakigaeri Valley, Tatsuko statue. The staff is extremely friendly and helpful, especially Nori-san and Minori. Whenever we hit a snag with our communications, Google Translate would hop in. The first floor is where the private onsen and public onsen are located. The rooms are on 3rd,4th and 5th, with 5 units on each floor. We got the room with 2 double beds. We ordered the half board option so we have Japanese breakfast and kaiseki dinner for 2 days. There's no duplicate dish, and we got to enjoy many Akita specialty such as Kiritanpo, Hinai chicken, Inaniwa udon. Every single dish is exquisite in taste and is a piece of art. The meals are served at a private dining room. You can also use the private onsen free off charge, it's first come first serve for 40 minutes max. There's a free parking lot across there street and elevator, so it's not of a concern with moving the luggage to the room. The bed is very comfortable, we slept like a baby. It's very relaxing vibe."

"The food was very delicious and the staff were very supportive."