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Very good location ! All staffs very friendly and nice ! Highly recommended when you travel to Hoi An . We definitely come back when ext time we travel to Hoi An again
This hotel is 3 stars at best. Towels were frayed, no hair conditioning provided, the hand soap smell was horrible, the hand held showerhead holder can’t even hold it up. The room’s noise insulation was basically non-existent. They also provided 1 key only for 2 people room and we had a chased them multiple times for the second key.
Laluna hotel in Hoi An is an absolute gem! It's so pretty, literally minutes from the old town and its beautiful streets. Breakfast is delicious and the staff will do anything to make your stay very special! Nancy and Thao are just amazing! We will definitely be back!
Filomena
Stayed 3 nights in Mar 2024
8/10 Good
Hana
16 Feb 2024
Liked: Cleanliness, staff & service
Great place within walking distance to central location, not enough light in the room to apply make up.
The room was lovely; spacious, great bathroom, good sized balcony overlooking the pool. Very good condition. Location is perfect for Hoi An, just a few minutes walk outside of the loud, busy centre. Breakfast was delicious and very varied.
What I always look for in a stay is the 'locality' of the place - how to tell that I am in this city and not the other. I find that in La Luna - from the exterior design, the interior decor and the breakfast choices. The staff werw super gentle and helpful, they gave a lot of good advices around the town and arranged show tickets as well as transportation. This will be my go-to hotel in Hoi An.
Was amazing! All staff more than *
I’m felt like a home!!!
Excellent all, just recommend to get new mattress to be perfect!
Alejandro
Stayed 2 nights in Dec 2023
Response from Ann Tran on 13 Dec 2023
Thank you so much for taking the time to share your wonderful experience at Laluna Hoi An RiverSide Hotel & Spa! We are delighted to hear that your stay with us was amazing, and we truly appreciate your kind words about our dedicated staff.It warms our hearts to know that you felt like home during your time with us. Our team is committed to providing exceptional service and creating a welcoming atmosphere for our guests.We also appreciate your constructive feedback regarding the mattress. Rest assured, we take all guest comments seriously, and we will certainly look into the possibility of upgrading the mattresses to enhance the overall comfort of our accommodations.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back to Laluna Hoi An RiverSide Hotel & Spa in the future for another memorable stay.Once again, thank you for choosing Laluna Hoi An RiverSide Hotel & Spa, and we look forward to the opportunity to serve you again.Warm regards,
10/10 Excellent
Nguyet
Travelled with partner
5 Nov 2023
Liked: Cleanliness, staff & service, amenities
Everything! From the super convenient location, only few minutes walking to the old town to the exceptional breakfast that offer a lot of options including local dishes. Pool bar is beautiful with good cocktails drink. The bed is super comfortable and the room is spacious. All staff are attentive and helpful. Overall, amazing service and well equipment facilities. Highly recommend!
Nguyet
Stayed 1 night in Nov 2023
Response from Ann Tran on 5 Nov 2023
Dear Nguyet,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed the excellent services provided by our team and found your room to be clean and comfortable. At Laluna Hoi An Hotel & Spa, we take great pride in ensuring our guests have a wonderful and memorable stay. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future.Regards,
The hotel is 5 mins walking to the Japanese bridge. Staff is super friendly and helpful. Breakfast is diverse and delicious. Rooms are spacious and clean. Highly recommend the pool bar where you can swim and have very nice cocktails!
Red
Stayed 1 night in Nov 2023
Response from Thanh Nguyen - Hotel Manager on 5 Nov 2023
Dear Red,Thank you for your kind feedback! We are delighted to hear that you had such a positive experience during your stay at our hotel. It's wonderful to know that you found our location convenient, our staff friendly and helpful, and that you enjoyed our diverse and delicious breakfast. We take pride in providing spacious and clean rooms for our guests, and we are especially glad to hear that you had a great time at our pool bar, savoring the cocktails and taking a dip in the pool. Your recommendation means a lot to us. We hope to have the pleasure of hosting you again in the future, and thank you for choosing us for your stay!Kind regards,
Very good staff in general. Good English skills. The rooms were good size. The shower heads need to be refurbished as these spray water everywhere. The breakfast was generally good. The beds were comfortable but the bed frame was quite noisy and creaked with every move. Only one building has an elevator, the other two do not. The AC units have an incredibly bright light on them but housekeeping covered it with tape.
The location is excellent, just a short walk from the old town.
The staff try hard to please.
The pool looked nice but it was rainy and a little cool so we didn't use it.
Given the price, I would likely stay there again.
Jack
Stayed 3 nights in Oct 2023
Response from Ann Tran on 1 Nov 2023
Dear Jack,Thank you for choosing Laluna Hoi An RiverSide Hotel & Spa for your stay and for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your visit. Our staff takes pride in providing excellent service and ensuring good communication in English.We appreciate your comments about our room size and the quality of our breakfast. Your feedback regarding the shower heads, bed frame noise, and elevator access is valuable to us, and we will certainly address these concerns to enhance our guests' comfort.We are pleased to know that our location met your expectations and that you found our staff's efforts to please commendable. We regret any inconvenience caused by the AC unit's light, but we are glad our housekeeping team resolved it promptly.Thank you for considering staying with us again; we look forward to welcoming you back on your next visit to Hoi An.
10/10 Excellent
Thang
10 Oct 2023
Liked: Cleanliness, amenities
Excellent services. The room is nice and clean.
Thang
Stayed 1 night in Sep 2023
Response from Ann Tran on 1 Nov 2023
Dear Thang,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed the excellent services provided by our team and found your room to be clean and comfortable. At Laluna Hoi An Hotel & Spa, we take great pride in ensuring our guests have a wonderful and memorable stay. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future.
8/10 Good
Brian
30 Aug 2023
Brian
Stayed 1 night in Aug 2023
10/10 Excellent
Adam
4 Aug 2023
Adam
Stayed 3 nights in Jul 2023
10/10 Excellent
Marianne
30 Apr 2023
Marianne
Stayed 2 nights in Apr 2023
Response from Dung Pham on 22 May 2023
Dear Marianne, Thank you so much for taking the time to provide us with a wonderful review of your stay! Thank you for choosing the Laluna family, and we look forward to welcoming you back anytime!
Stayed 2 nights in the Deluxe Double Room with Pool View pool.
Room is smaller than expected but the service rendered by the staff was excellent!
Staffs are always full of smiles and very polite!
After realizing that I’ve left my clothing in the wardrobe after I’ve checked out and left the hotel, I called the hotel immediately and they arranged my stuff to be delivered to my new hotel in Da Nang that very same night.
It’s a 45mins drive from Laluna to the downtown hotel in Da Nang and they did it for free!
Special thanks to the staff at Laluna and Ms Nancy! You guys are awesome!
Hoi An night market and Ancient Town is within walking distance and nearest ATM is just located 3 mins walk away from the hotel.
Remember to bring along insect repellent! You will need it when you are in Da Nang.
Highly recommend to stay in this hotel!
Sherlyn Ho
Stayed 2 nights in Mar 2023
Response from Dung Pham on 4 Apr 2023
Dear Sherlyn Ho,Thank you so much for taking the time to provide us with a wonderful review of your stay! We are very happy to hear that you had such a fantastic experience with us. Compliments such as yours are one the reasons why we are so encouraged to providing the best service to our guests. Thank you for choosing the Laluna family, and we look forward to welcoming you back anytime!
Dear Greg,Warmly greeting from Laluna Hoi An Riverside Hotel & Spa. Thank you for choosing to stay with us during your vacation in Hoi An. We are really happy and feel honored to serve you. We are glad to know that you have enjoyed overall our services. Thank you again for sharing experiences with us. We hope to welcome you back our hotel.
Dear Angelica Samich,Warmly greeting from Laluna Hoi An Riverside Hotel & Spa. Thank you for choosing to stay with us during your vacation in Hoi An. We are really happy and feel honored to serve you. We are glad to know that you have enjoyed overall our services. Thank you again for sharing experiences with us. We hope to welcome you back our hotel.
6/10 Okay
Kim Ngan Sarah
26 Feb 2023
Liked: Cleanliness, staff & service, room comfort
Kim Ngan Sarah
Stayed 1 night in Feb 2023
Response from Dung Pham on 11 Apr 2023
Dear Kim Ngan Sarah Ho,Thank you so much for staying with us.Look forward to welcoming you back again soon.
Toilet water was gushing that left the floor wet. Almost fell with my baby in hand. Not recommended for families with young children unless hotel do more to prevent slips
I could not recommend the Laluna Hotel and Spa highly enough. The staff were exceptional (special thanks to Nam) who looked after all our needs and bookings with a smile every day.
The Hotel is perfectly situated just a 5 minute walk to the centre of the Old Historic Town and overlooking the riverfront.
The rooms are clean and immaculate.
This was our 5th stay in Hoi An and easily the best value Hotel we have stayed at.
Gary
Stayed 5 nights in Sep 2022
10/10 Excellent
Shannon
12 Sept 2022
Shannon
Stayed 5 nights in Sep 2022
6/10 Okay
Verified traveller
4 May 2022
Liked: Cleanliness, staff & service, room comfort
Average stay
River view wasn't really a good view with a tree blocking. Hotel is clean but could do a refresh with the metalware showing wear and tear and dusty furniture. Could do with better sound proofing as well since we could hear the sounds from the room above very clearly. Breakfast was decent but restaurant closed pretty early (maybe since tourism just re-started).
Service was great - staff helped with booking of transport and any queries we had, and security guard was always looking out for us.
the property was excellent,everthing about it,the staff the food the location.The staff made our stay brilliant so a big shout out to the lovely reception girls Lyn and Hanah they would go out their way to help you,also to the restaurant girls Helen and Lily thanks for making our stay the best
Janalan
Stayed 15 nights in Feb 2020
Response from Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa on 3 Mar 2020
Dear Janalan
Thank you for sharing your experience at Laluna Hoi An Riverside Hotel & Spa
At our hotel, our team endeavour to offer a memorable experience for our guests, so your praise lets us know we are doing our job. We are so happy to hear that our efforts to offer the immersive service and the warm hospitality are commendable. Your inspiring feedback will be shared among all of our team members who will go the extra mile to offer you more enjoyable experiences, especially Lyn and Hanah from reception and Helen and Lily from the Restaurant who have really made a great asset to the team.
Once again, thanks for your lovely words. We are looking forward to the pleasure of welcoming you again
Warm regards,
Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa
6/10 Okay
Georgiana
23 Feb 2020
The breakfast and housekeeping are poor.
Staff are friendly
Georgiana
Stayed 2 nights in Feb 2020
Response from Cherry (Ms.) on 3 Mar 2020
Dear Georgiana
Warmest greetings from Hoi An!
Thank you for your feedback about your experience at Laluna Hoi An Riverside Hotel.
On behalf of the management and all the team, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We totally agree with you that what happened was unacceptable and I can assure you that this is not to our standard of serving the guests.
We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents, and I am sure that this have never happened before.
With regard to the hospitable service from the staff team, we appreciate your comments and will take a closer look at the breakfast and housekeeping ensure we can serve you better in future.
Once again, thank you very much for your feedback. We hope to welcome you again soon.
Kind regards
Cherry (Ms.) – Laluna Hoi An Riverside Hotel & Spa
Absolutely loved our stay would recommend it just away from the busy street but in perfect walking distance great spa really lovely staff extremely helpful
I got us a Riverside view we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a river😩I got us a river side of you we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a river.
The pool is extremely small great for kids but not as big for adults breakfast was okay coffee was terrible!
Sabina
Stayed 2 nights in Feb 2020
Response from Cherry (Ms.) on 4 Mar 2020
Dear Sabina,
Thank you for your feedback about your experience at our hotel.
We was disappointed to hear about your overall experience. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.
Thank you for sharing this feedback as it enables us to continuously monitor and improve our service quality. I trust that you will not judge us based solely on this occasion and that we may have the opportunity to welcome you back in the near future.
Best regards,
Cherry (Ms.) - Customer Service Team
Dear Valued Guest,
Warm greetings from Laluna Hoi An Riverside Hotel & Spa Team!
I'm extremely happy to read that you had a wonderful stay with us recently. Thank you for posting such a great review about your experience.
It is our utmost pleasure knowing that you enjoyed the hotel’s facilities and staff’s services
Thank you once again for recognizing our team’s efforts and hope to welcome you back for another memorable stay.
Warmest regards,
Cherry (Ms) – Customer Service Team
Nice hotel in a great location, but there were way too many mosquitoes to be comfortable
Lee
Stayed 2 nights in Jan 2020
Response from Cherry (Ms) on 4 Mar 2020
Dear Lee
Xin Chào!
Thank you for your compliments and for sharing us your experience at Laluna Hoi An Riverside Hotel & Spa!
We could not agree with you more that our location is perfectly suited within walking distance to many of Hoi An’s most famed historical remains - perfect for a day of sightseeing of peaceful countryside and also night market & rustic place to chill out!
We are very happy to hear that you found our location convenient. However, we are disappointed to learn that the mosquitoes made you uncomfortable.
Please rest assured that I have reviewed with the concerned departments to provide sufficient training to ensure that it will not happen in the future.
It would be our pleasure to welcome your return in the near future.
Cherry (Ms) – Customer Service Team
Gorgeous little hotel, close to the main streets but still slightly away in a quiet spot on the river. Great staff, good breakfast and could not fault the rooms.
Robert
Stayed 3 nights in Jan 2020
Response from Cherry (Ms.) on 15 Feb 2020
Dear Robert
Sunnny greetings from Hoi An,
Thank you for taking time to write review of your recent experience at Laluna Riverside Hotel & Spa. We are indeed fortunate to be situated at a good location, which rewards many guests like yourself, convenience to various attractions and entertainment venues of the Ancient town. At Laluna Hoi An Riverside Hotel, we always aim to create the most comfortable environment for each and every one of our guests.
We truly value your business to the the hotel and we hope to have the opportunity of welcoming you back to serve you better with a mold-free bathroom.
Sincerely yours
Cherry (Ms.) – Laluna Hoi An Riverside Hotel & Spa
Good location, great service. The only very disappointed is we booked with the balcony and we had a GREAT WALL with the balcony, a false advertising
Thi Thu Nga
Stayed 2 nights in Dec 2019
Response from Cherry (Ms.) on 4 Mar 2020
Dear Thi Thu Nga,
Thank you for sharing your feedback regarding your recent stay at Laluna Hoi An Riverside Hotel & Spa
It is our pleasure to know that you enjoyed your stay with us overall.
We are very sorry if the room did not meet your expectation. However, the room you stayed do have balcony and we believe we did not mention the room with view on our poster. We are very sorry on this matter.
We hope to have a chance to welcome you back when you visit Hoi An again.
Sincerely,
Cherry (Ms.) - Customer Service Team
Location is closed to the Hoi An Night Market and room is clean with comfortable bed.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Cherry on 26 Dec 2019
Dear Sir/Madam
Warm greetings from the Laluna Hoi An Riverside Hotel & Spa, and thank you kindly for telling us about your experience following your recent stay in here. Your kind words have been shared with the staff and we’re glad you were able to enjoy your time with us.
Much gratitude for the compliments on our facilities, we strive to provide the best and most comfortable stay for all our valued guests.
Should you return to Vietnam in the future we hope you will come and visit us again in Hoi An, it was our pleasure to host you. Take care and be well!
Sincerely,
Cherry (Ms.)
Guest Relation Team
Overall good experience with the hotel staff. The room is comfortable n clean. Buffet breadfast spread is just adequate. The only thing we are not happy with the room is toilet door is very difficult to close.
I had an amazing experience in Laluna hotel. This hotel was close to everything that Hoi An had to offer and was so easy to book local tours to Da Nang. The Luxury room was worth every penny and to be honest we never wanted to leave it. The staff was more then amazing. The house keeping giving us a good night message was the cutest thing ever. If I go back to Hoi An there is no doubt I would book this hotel again. Everyone had the biggest smiles on their faces and even though it was raining most of the time the staff made the sunshine in the hotel. I can not thank Laluna hotel enough. Top top quality from this beautiful hotel.
Van
Stayed 2 nights in Nov 2019
Response from Cherry on 26 Dec 2019
Dear Van
Warm greetings from the Laluna Hoi An Riverside Hotel & Spa, and thank you kindly for telling us about your experience following your recent stay in here. Your kind words have been shared with the staff and we’re glad you were able to enjoy your time with us.
Much gratitude for the compliments on our facilities and service, we strive to provide the best and most comfortable stay for all our valued guests.
Should you return to Vietnam in the future we hope you will come and visit us again in Hoi An, it was our pleasure to host you. Take care and be well!
Sincerely,
Cherry (Ms.)
Guest Relation Team
Dear Madeleine
Many thanks for taking the time to share your recent stay at Laluna Hoi An Riverside Hotel & Spa
We are delighted to find that you had a pleasant and enjoyable stay with us and enjoyed the convenience of our location. It is also a pleasure to know that our associates offered you genuine services and Vietnamese warm & friendly hospitality. Your feedback is a very high accolade, and we are so pleased to hear it.
Once again, we would like to say thank you and we hope the opportunity to welcome back in the not too distant future.
Best regards,
Laluna Hoi An Management
Dear Oaky
Thank you for sharing your Laluna Hoi An Riverside Hotel & Spa experience
At Laluna Hoi An Riverside Hotel , our team endeavour to offer a memorable experience for our guests, so your praise lets us know we are doing our job. We are so happy to hear that our efforts to offer the immersive service and the warm Vietnamese hospitality are commendable. Your inspiring feedback will be shared among all of our team members who will go the extra mile to offer you more enjoyable experiences.
Once again, thanks for your lovely words. We are looking forward to the pleasure of welcoming you again
Best regards,
Laluna Hoi An Management
Location is great. A short walk to old town area. Room is clean. Public area, including restaurant and swimming pool are very clean. Staff are nice and polite with great service mind. They really have mind to service. Breakfast is very good, delicious and plenty. Spa is also good, clean and reasonable price. Staff is nice and polite.
We booked 2 rooms with balcony facing the river for 1 night, the location is great, walking distance to the ancient town and night market. Rooms are spacious, everything in good condition. We have body massage and facial in the hotel which also made us satisfied.