Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Hoi An Riverside Villas & Apartments

3.5 out of 5
Hoi An Riverside Villas & Apartments
251 Tran Nhan Tong Street, Cam Chau Ward, Hoi An, Quang Nam

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 42 reviews" "
Rating 8 - Good. 9 out of 42 reviews" "
Rating 6 - Okay. 5 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful welcoming staff. We also really like that be could rent bicycles for free. Breakfast was not the best. It seemed like both mornings our food was cold. The room was very nice and a great value for the money.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I stayed here before in March and despite my room being double booked the manager made suitable arrangements for me. I arrived again on 19 Dec 2019 and what was apparent was there was a lack of leadership. There was no obvious capable person in charge and English speaking was quite poor. For the first two days, I advised reception 4 times about their being no hot water and no water pressure for my family to shower in comfort. Of course the staff were apologetic and kept telling me '5 minutes', '5 minutes'. It was hours until the problem was resolved on the first day and then we had the same problem the next day. When I came to check out there was confusion over my Expedia booking and staff were having a problem recognising my booking number. They got there in the end. On the dry days the cushions weren't put out in the sun loungers by the pool attendant. The exteria of the building needs some wood treatment and is looking a bit tired. The breakfast staff were the same as before and the breakfast was adequate. I write this review because I fear that if the owner does not appoint an efficient and capable manager quickly who knows about the complete running of a hotel business, then I cannot see the villa/Hotel giving a good return on investment. There won't be the repeat customers and a few bad reviews will be damaging. The young Vietnamese woman on the desk some days was very sweet and pleasant. All the male members of staff didn't appear to know what they were doing.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As always in Vietnam, staff helpful and courteous. A reasonable walki nto the Old City, but free pushbikes available. Great pool😏 Comfortable room with view of pool and river. Palm trees outside our window made a perfect setting
Stayed 5 nights in Aug 2019

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet place to stay
Amazing place, especially room 304 on rhe top corner. Quiet, clean, grest shower and bath in room, nice breakfast but pretty basic. Massage available downstairs for very resonable price. 30 min slow walk to town, 1 hour to the coconut boats, free use of bikes if you fancy riding. Hotel can organise local trips and airport transfers for good price as well. Very happy with our stay and would do this again.
Stayed 6 nights in Mar 2019
Response from Mr River on 3 Apr 2019
Dear Anna Thank you very much for taking the time to write such a nice review for River Palm Hotel & Villas . We are delighted to hear that you did enjoy your stay at our hotel . We wish you a wonderful year with big success and hope to see you next time in beautiful Hoi An . Best Wishes Mr River - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, the manager and his family are caring, thoughtful and extremely accommodating. Hotel itself is lovely, we really admired the stunning wooden panelling and detail, and plantation-style setting among the rice paddies. It has a gorgeous pool, each room is beautiful with comfortable beds and huge bathtubs (excellent after a rainy day out!) We enjoyed the breakfast every day. The hotel is around 2km from the old town, we walked many times, and a cab ride was only AUD$1.50. Would definately stay here again, highly recommend this hotel. 5 stars ⭐️
Stayed 9 nights in Dec 2018
Response from Mr River on 9 Jan 2019
Dear Valued Guest Thank you very much for taking the time to write nice review for River Palm Hotel & Villas . We are all very happy to hear that you were satisfied with your stay at our hotel . We do hope that we will have another time to welcome you back to stay at our hotel , we wish you and your family a wonderful holiday in Viet Nam . Best wishes Mr River - Hotel Manager

10/10 Excellent

Lj, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms are beautiful. We had a family room, which was actually two rooms separated by a door with two very large twin beds in one room and a queen bed in the other. IThe beds were very comfortable. Everything was immaculate. The staff, especially Mr. River, could not have been more helpful. He answered our multitude of questions and was extremely responsive and helpful. All of the staff were friendly, eager to help, and very available. The hotel was a welcome reprieve from the craziness of old town, and we looked forward to returning here at the end of the day. Thank you so much for a fabulous day. So far this is our favorite place we have stayed in Vietnam.
Stayed 3 nights in Dec 2018
Response from Mr River on 2 Jan 2019
Dear Lij Thank you very much for your nice review . We are all very happy to hear that you were satisfied with your stay at River Palm Hotel & Villas . We do hope that we will have another chance to welcome you and family back to stay at our hotel one day soonest . We wish you and family a wonderful holiday of your reminder time in Viet Nam . With best wishes Mr River - Hotel Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We planned to stay a week..... and stayed two! Absolutely amazing place. Amazing staff. Beautiful surroundings. Great room service. Clean rooms. However- breakfast was meh! Too repetitive apart from that. It’s the best place in HioAn.
Stayed 3 nights in Jul 2018

6/10 Okay

Liane, Alberta Canada

Liked: Staff & service, property conditions & facilities
nice hotel on main road
Had a good 3 day stay at the River Palms. staff are a bit shy because their english isnt so good so are probably abit gun shy but if you make the effort they are a great group that tries hard to please. Its a smaller hotel so choice for breakfast is limited but we never had a problem with freshness or ample variety. Easy walking distance to Ancient Town. Beware of traffic on this main road can be overwhelming starting early in the morning. also the roosters next door start early at about 4 am and they put their dog out in the middle of the night every night and he barks incessently for over an hour. I actually felt sorry for the poor thing. none of this is the hotels fault but it is worth noting if you are looking for peace and quiet. The hotel and grounds are kept very clean and rooms are ample size. The rooms could use a box of tissues, the tub is not anchored down so you have to be extremely careful you dont tip the whole thing over if you get in. i think someone must have grabbed for their life as the towel rack is hanging pulled out of the wall and so towels are always placed on the bed. Lighting could use a bit more intensity in the bathroom - fairly dark in there.
Stayed 4 nights in Mar 2018

8/10 Good

Ellen Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, comfy rooms, pool, friendly sta
The hotel was lovely, the staff were friendly and helpful and the food was amazing. Breakfasts were very good. Reception staff assisted with tours, taxi' s and my trip from the airport as well as my trip to DaLat. The hotel was a little out of town but just a couple of dollars by taxi, so the surrounds of the hotel were quiet and lush.

10/10 Excellent

Keira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel, very accommodating staff. They upgraded my room so I could be on a higher floor. Breakfast was okay.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with clean, comfortable room
We had a great stay at this hotel. The staff were so friendly and helpful. We stayed in two rooms as our room wasn’t quite ready when we arrive so we were upgraded overnight and happy to move in the morning. Both rooms were both beautiful. Bed very very comfortable. We would certainly stay here again.
Stayed 3 nights in Mar 2018

8/10 Good

jun, brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, relaxing
Room - spacious, clean, comfortable Staff - friendly, easy-going, helpful Location - convenient
Stayed 2 nights in Dec 2017

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little oasis
Little oasis. Staff was welcoming, friendly and always ready to help. We were offered a u upgrade. We did upgrade as the extra was worth it for the view. I would book this hotel again and have no hesitation in recommending
Stayed 2 nights in Oct 2017

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Kyle

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

katty, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and peaceful villa
The room with the balcony and the decorations is ancient antique .The villa is quiet and peaceful,location is good not far from the town,just 10min of cycling.The staff are friendly,especially the staff name hana with great smilling face and great service.recommended this place to stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Hoi An.
Of all the hotels we stayed at after traveling for 2 months in Asia this was the best. Booked for 2 nights, stayed for a week. Room is very very nice, with a comfortable bed, great bathroom and very clean. Suggest you don't go with the cheapest room, which we originally booked, as it is in the basement and a little depressing. For $5.00 more dollars US you can have a room above ground overlooking the pool with a gorgeous bathroom. Trust me, it's worth it. Staff are also wonderful and very helpful. 10 minutes by bike into the centre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and decent price
I really enjoy staying at this hotels!helpful staffs!

8/10 Good

Chenine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious room in great location.
Loved this hotel. Booked for 2 nights and stayed for 5 nights. Staff were so helpful and very sweet. Breakfast was simple but yummy - home made yoghurt to die for. We used free bikes every day/night. Easy cycle to beach (4km/25mins) or to town (2km/10mins). Near a river so managed to do a few 20/25min runs. The local neighbourhood around hotel was quite sleepy, so quiet at night. Really enjoyed our stay here, 5wks into travelling. We were able to unpack, wash clothes and chill out. Pool was nice, although one end is very shallow so made swimming lengths a bit harder. There is a spa which seemed reasonable, although we didn't use it. They also sent a car to collect us from da nang when we arrived, which was great. Would def stay here again, although would stay further back away from road and restaurant.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
The staff was so kind and looked after our every need. From free upgrade to gifts upon departure, they were flawless. The room, view, and location were great. Will stay there again.

10/10 Excellent

Paul, b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel excellent service
River Palms ticked all the boxes for us. We stayed for 5 nights and couldn't be happier. The rooms are very spacious, clean and well appointed. Only 1.2 km to the old town and markets. Breakfasts were brilliant with a variety of foods available. The service was nothing short of excellent.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Potential!
Overall, River Palm Villas wasn't what I expected. There are many options in Hoi An. With improvements, this is a great option for heavy sleepers and early risers. The good: The upgraded rooms are the most beautiful we've seen in Vietnam - gorgeous bathroom with great water pressure and a luxurious stone tub, huge room, balcony and outdoor space. The room is tastefully decorated and no expense seemed to be too spared. The throw pillows are even upholstered with thick fabric just to detail the money spent on the rooms. The sitting area with a futon a table and chairs is great. The pool is gorgeous, though could use the filter being turned on more often. The free bikes are brand new and a great perk. Could be improved: Quirks in breakfast service and food temperature; noise from neighbors and traffic; really early bright light and noise in room - not the best for light sleepers. "Gym" and spa, listed on amenities are works in progress. We had the hotel to ourselves for two of our three nights. We shared it with only one other guest the other night. I suspect that the price is a bit of a deterrent. it's high for this hotel. It's low season and the hotel raised the price. The $30 range is more realistic for the area and offerings, particularly compared to other hotels.

10/10 Excellent

Moses, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with fantastic staff!
Stayed at River Palm Villa from August 20-23 and had an exceptional experience. The hotel staff are some of the friendliest and most accommodating I've ever encountered. Kudos to the staff and management. When I am in Hoi An next, I will definitely return to the River Palm Villa! P.S. the concierge ladies are the sweetest!

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Loved this place, highly recommended!

10/10 Excellent

Keri, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Booked for one night and ended up staying 5. Rooms, view, staff and service all first class. Our family loved Palm River Villas

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
L hôtel est très vieilli pas mal de fuite dans la chambre peut être que nous n avons pas la chance pour notre chambre au tour le la piscine des bouts de bois et clou dépassé dangereux pour les enfants nous sommes partis avant la fin de notre séjours
Stayed 8 nights in Aug 2019

2/10 Terrible

Chung soon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
이용후기보고 가지마세요! 후회 합니다.
1. 칫솔모가 새것 같지 않음.(다시 사용하는듯) 2.부가세 포함 약11만원 지불한 호텔 아침식사 매일 똑같고 형편 없음 3. 세면대 밑으로 물이셈 .tv는 안나옴.사워기 호수느 덜렁 덜렁 4. 수건에는 냄새나고 욕조와 세면대는 누런 물때 5. 오버부킹으로 프론트는 자주 싸는 장면 연출. 저도 오버 부킹으로 다른 호텔에서 하루 자고 다시 이리옴 6. 저도 이용후기 보고 왔는데 영 아닙니다. 7. 좋은 리뷰 작성 해달라고 구걸함 8. 이호텔하고는 상관 없지만 안방비치에서 페러셀일링 둘이서 10분에 4만원 타는데 2분 한바퀴 타고 내림 한국사람 다 당하고 있음 돈 달라고 하니 못 들은척! 끝까지 따지니 돈 백사장에 집어 던짐 한국사람 합심해서 다 받아냄! 조심하세요! 한바퀴는 작게.크게 기준이 어려우니 시간으로 약속하세요! 결론! 위 호텔은 가지 마세요!
Stayed 3 nights in Apr 2019

10/10 Excellent

HEYUNGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Mr River on 14 Dec 2018
Dear Heyungho Thank you very much for your review . We are all very happy to hear that you were satisfied with your stay at River Palm hotel & Villas . We wish you warmest Christmas and New Year holiday . We hope to serve you next time when you come back Hoi An . Best regards Mr River - hotel manager

6/10 Okay

La, HK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
酒店外觀美麗，古色古香。 房間在canteen旁邊，很嘈，即使拉上窗簾也感覺沒有私隱。。 廁所比想像中寬敞，可浸浴，但淋浴水力不足。。 有露台，但被安排在一樓，無法享受風景。。
Stayed 1 night in Oct 2018
Response from Mr River on 14 Dec 2018
Dear Valued guest Thank you very much for your review . We try day by day to improve our services , we hope to welcome you next tim at River Palm Hotel & Villa to serve you . Merry Christmas and Happy New Year . With best regards Mr River - Hotel Manager

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder - auch für längere Zeit!
Tolles Hotel- super Pool. Tolles Frühstücksbuffet, sehr freundliches, immer hilfsbereites Personal! Kostenlose Fahrräder in gutem Zustand!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel, super esperienza
Magnifico hotel, personale gentilissimo, colazione strepitosa e camere comode e spaziose.
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money
Great hotel and nice staff. Very clean rooms

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel un poco lejos de los puntos de interés
La habitación muy bien, el hotel en buen estado y limpio, staff amable pero quieren venderte todo (traslados, tours etc) y más caros que afuera. Si recomiendo el hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service
과대평가된 호텔
인터넷평가가 너무 좋아 선택했는데 평가와는 거리가 멀었음. 가장 저렴한 방은 지하에 위치하고 있는데 한국어로된 스마트폰에는 설명이 없었고 도착해서 이를 설명하는데 담당 관리자는 설명을 들어 주지도 않고 자신의 주장만 하여 매우 당황함. 관리보조 Hana 의 도움으로 감정을 누그러 뜨일 수 있었음. 침구는 소독약을 너무 강하게 써서 잠자는데 방해가 될 정도. 아침식사는 지하에 있는 식당에서 보통 수준(가격 대비 알맞은 정도). 수영장은 괜찮음. 이 빌라를 예약할 때 가장 싼 방은 절대 추천할 수 없음( 그냥 잠만 잔다면 몰라도). 이 싸이트의 평가는 대부분 과대 평가된 듯함....

10/10 Excellent

mami, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しいお洒落なホテル
清潔でとってもお洒落です。場所は街から離れていますが、レンタル自転車があるので30分もかからずに街まで行けます。まだ、新しく部屋も増やしているらしく、お昼は工事中です。セキュリティもしっかりしているし心地よく過ごせます。朝食も凄く美味しくて部屋でのんびり過ごしました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Suite au bruit de la rue, nous avons demandé de changer de chambre , nous avons été relogé sur l'arrière dans une suite sans supplément (ma chambre initiale était une chambre standard) , chambre magnifique, propreté impeccable et personnel excellent qui est à l'écoute des clients, bémol: aboiement du chien et chant des coq du voisin toutes les nuits

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

テラピー, 大阪市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの印象は良です。
スイートルームに３泊しました。 ・小さなホテルなので、エレベータはありませんが、スタッフの印象は良好です。 ・隣（西側）が民家で、鶏を飼っているので、朝の4時ごろから啼き始めます。 ・ツアーのセットアップやダウンタウンまでのタクシーの手配は迅速に対応してもらえます。 　無料のレンタサイクルが用意されているので、若いグループは利用価値があると思います。