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Reviews of Cicilia Danang Hotel & Spa Powered by ASTON

4 out of 5
Cicilia Danang Hotel & Spa Powered by ASTON
No 06; 08; 10 - Do Ba Street, T20 Beach, Ngu Hanh Son District, Da Nang

Reviews

8.0

Very good

Rating 10 - Excellent. 59 out of 151 reviews" "
Rating 8 - Good. 51 out of 151 reviews" "
Rating 6 - Okay. 27 out of 151 reviews" "
Rating 4 - Poor. 8 out of 151 reviews" "
Rating 2 - Terrible. 6 out of 151 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Nice hotel, great accommodations
Stayed 1 night in May 2024

10/10 Excellent

Sa Canh

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing. We had a junior suite. It was nice coming home to a clean spacious room every day and fresh bottled water. Only problem was it was really noisy so needed ear plugs to sleep. The breakfast buffet was average / not super fresh but had plenty of variety. It was easy to check in and check out. Easy to book Grabs from and easy location to access local restaurants / the beach.
Stayed 16 nights in Apr 2024

6/10 Okay

Hong

Travelled with family
Our restroom smelled like an outhouse, our pillowcase and bedsheet was not cleaned and had dirty marks upon our arrival. The elevator was small, dirty and smelly. Breakfast cafe was cold, some staff was okay but some while others could be better. Front desk was really unorganize… had my passport with another guests information. Feedback: Need updated system for front desk and not deal with paperwork. Staff could be more attentive and provide better service. The rooms needs to be cleaned and changed before guests arrival.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that its was 3mins walk to the beach. Beautiful decor lobby. Greeted by gentleman name Hoa with a big smile and welcoming. Offered a refreshing drink while waiting to checked-in. Frontdesk lady name Quyen with friendly smile greeted me. She was so professional and polite. She knew my Vietnamese wouldn't up to par, so she spoken English instead to make sure all my questions were answered. I ended up staying only 2nights here. Room was unreal, minus that I had to look at some restaurant grass backyard as my first view. 😃 Wish I had stayed here 4 days before. Will definitely stayed here in the future. This hotel breakfast is top notch, I pretty much ate bfast,lunch and supper all in the span of 4hrs. I didnt, but could of. Overall, I was pleased with all service that this hotel offered. I do recommend anyone coming to Da Nang to checkout this magnificent hotel. Can't go wrong with 3mins walk to the beach. Thank you again Cicilia!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
We stayed for 1 week and found the Staff always friendly, courteous & Professional. A special thank you to Kim Anh? (Service Supervisor)….She always had a smile on her face and helped us with any issues or questions that arose. She is an excellent employee and made our trip even better. We will return 😊
Stayed 7 nights in Feb 2024

10/10 Excellent

Doantrang

Liked: Cleanliness, staff & service, property conditions & facilities
the family suite with ocean view is amazing
Stayed 3 nights in Dec 2023
Response from Tony Nguyen on 9 Jan 2024
Dear Ms. Doan Trang,Happy New Year 2024Thank you for taking the time to provide feedback about your recent stay at Cicilia Danang Beach.We are very pleased to receive your positive rating for the hotel. It is our great plesure to know you and your family had a relaxing and satisfying stay here.Once again, thank you for choosing Cicilia Danang and we look forward to welcoming you and your family back in the near future.Best wishes,Tony NguyenOperation Manager

10/10 Excellent

Damiano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Tony Nguyen on 9 Jan 2024
Dear Mr./ Ms. Damiano,Happy New Year 2024.Thank you for taking the time to leave a review of your recent stay with us.Your positive feedback for our hotel will definitely encourage us to continuously deliver the best service to our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.All the best,Tony NguyenOperation Manager

10/10 Excellent

Deepak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay (safe & clean), near beach with in couple of minute walk.
Response from Tony Nguyen on 28 Dec 2023
Dear Mr/ Ms. Deepak,Xin Chao,Merry Christmas and Happy New Year.Thank you very much for choosing Cicilia Danang and taking the time to leave us the review at highest level of recommendation.We are happy when you enjoyed your stay with us.Many thanks again, we look forward to welcoming you back very soon for another perfect stay.Best wishes,Tony NguyenOperation Manager

6/10 Okay

San

Liked: Cleanliness, staff & service
The overall impression is not bad in terms of cleanliness, breakfast and the convenient location. However, they did not give me the room I booked (Premium Twin) at first but a much smaller room with no bathtub and balcony (Deluxe Twin). The receptionist advised me that what are shown in photos are for reference only, meaning not all the amenities I can see from the photos are guaranteed. But travelers can only distinguish different rooms by looking at the photos. They turned out to have offered two alternative options as I did not accept their first arrangement. The alternatives were better but they were unable to arrange one with a balcony because these rooms were all "fully booked". I was quite disappointed as I paid for both the bathtub and balcony. I had a strong feeling that they would like me to pay extra to upgrade instantly. Also, the floor in the shower room was extremely slippery that I fell down during my shower in the first night of my stay. Users please be careful. When I asked a receptionist for recommendations on local tours, s/he just responded that the weather is not good recently without providing further information.
Stayed 5 nights in Oct 2023
Response from Tony Nguyen on 2 Nov 2023
Dear San,On behalf of the whole team at Cicilia Danang Hotels and Spa, let me express sincere thanks for choosing our hotel and posting such a detailed review. Many thanks for giving us feedback that service needs to be improved. In your case, there was something we lacked. However, if you give us a chance to restore your trust, we will do our best for you to experience the best service that many of our guest liked.We always strive to provide our guests with the best experience, and we are confident that we shall meet your expectations next time.Once again, it has been our pleasure to accommodate you in our hotel and all of us is looking forward to your return.With best regards from Cicilia, Danang beachTony Nguyen (Mr.) Operation Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room. Great location near the beach. Best hotel on my trip.

10/10 Excellent

M? G?u

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, just few steps to the beach. Very clean and comfortable room. Service is also a plus

10/10 Excellent

Trúc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easily the nicest hotel i have stayed in. The staff, amenties and and location are unbeatable.

10/10 Excellent

Quoc

Liked: Staff & service, amenities, property conditions & facilities
Everything good👍👍
Stayed 3 nights in Jan 2022
Response from General Manager on 1 June 2022
Thank you very much for staying and excellent review our Cicilia, hope to have chance welcoming and serving you again soon.

10/10 Excellent

Datren, Tasmania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly. The variety of food for breakfast was excellent. I highly recommend this hotel.
Stayed 2 nights in Mar 2020
Response from Cicilia on 16 Mar 2020
Thank you very much Mr. Datren! hope to welcome and serve you again soon. Have a nice day! Cicilia Team

2/10 Terrible

yiu ki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Cicilia on 18 Mar 2020
Thank you for your staying with us! we are sorry due to corona virus and not much guests staying and all staff wearing the face mask (this is the policy from Vietnam government during the corona virus time). Danang is sunny now and hope the corona virus will die soon all the world and the beautiful life will happen. Healthy and safety life! Cicilia Team

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
construction everywhere even inside the building. No towel by pool side. Breakfest buffet is the only good thing at Cicilia
Stayed 3 nights in Feb 2020
Response from Cicilia on 22 Feb 2020
Thank you for staying with us! due to not much guest, we serve one swimming pool but now 2 pools available already. Have a nice day! Cicilia Team

8/10 Good

Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, service could be improved
2 min to beach. Location is in an up and coming area with lots of renovation works around. Booked a junior suite room with sea view and was given a room that looked entirely different from the pictures and not as pleasing. Was told that there were 3 different design/layout for the junior suite. Requested for change of room and waited an hour for the replacement. Overall service was okay. Polite staff but did not deliver on certain requests eg. Delivery of the afternoon tea set to the room. Asked for it to be sent at 5pm and left in the room while we were out but it was never delivered.
Stayed 2 nights in Jan 2020
Response from Cicilia Team on 16 Jan 2020
Dear Sir, Thank you very much for staying with us! Thanks again for giving us a good rating. As our Afternoon tea voucher already informed that this service will be served at our Lobby bar/ Swimming pool (3rd floor) or Sky bar (19th floor), not in the room. We are sorry about this and will be action with staff dealing with you for training again. Hope to have chance welcoming and serving you again at our Cicilia soon. Le Thi Cam/ General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Cicilia Team on 9 Jan 2020
Dear Sir, Thank you very much and hope to see you again at our hotel soon. Have a nice day! Cicilia Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location.
Stayed 4 nights in Nov 2019
Response from General Manager on 6 Jan 2020
Dear Sir, Thank you very much and see you again soon. Le Thi Cam/ General Manager

8/10 Good

YUN SHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Everything is good except there is construction work outside the hotel
Stayed 2 nights in Dec 2019
Response from Cicilia Team on 19 Dec 2019
Thank you very much Mr. Shing! We are sorry for outside cunstruction from government and already finished. See you again soon! Cicilia Team

8/10 Good

Tsz Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from General Manager on 29 Nov 2019
Dear Mr. Tsz Yan, Thank you very much for giving us a good rating! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Please let us know if we can help with anything for your next trip! Enjoy your lovely life! Le Thi Cam/ General Manager

10/10 Excellent

Kira, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful trip at Cicilia Da Nang. The room is clean with a nice view. Breakfast is excellent, especially some flavorful local food. The staff is friendly and supports me a lot. High recommend and will stay back on my next trip.
Stayed 1 night in Nov 2019
Response from General Manager on 27 Nov 2019
Dear Kira, Thank you very much for giving us a perfect rating! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Please let us know if we can help with anything for your next trip! Enjoy your lovely life! Le Thi Cam/ General Manager

8/10 Good

Juri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel around the My Khe Beach area
Overall stay was pleasant but the surrounding area is full of construction and dust. The facilities in the hotel are adequate.

6/10 Okay

Mag, singapore

Liked: Cleanliness, staff & service
Nice staff but too many construction
We had a good stay. Nice staff at reception, housekeeping and restaurant. T’ung (hope I get his name correct) was really helpful with most of my request. Like to thank the hotel staff for organizing a nice birthday cake for my husband on his birthday. We had a nice room with partial sea view and a nice bath tub. But the hotel is surrounded with construction thus your windows are really dusty and the views are block. The drainage for the bath tub was also not working well. The TV programme is good, the shower is good, the Air-Conditioners is good and room is clean. The breakfast has a lot of variety but it doesn’t appeal to us as much as the tourist from Korean and China. It will be nice to have a more international appeal. The massage at Cicilla Spa is really good. My husband and I have chosen the Sport massage and it was really good. Our therapist Ms Thuyen and Ms Hang has both technic and strength. We highly recommend using them.
Stayed 4 nights in Dec 2017

10/10 Excellent

Erick Li, convenient and very easy to find

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View Good Services
it is a warming and home like good stay
Stayed 2 nights in Oct 2017

10/10 Excellent

ERICK.LI, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
courtesy staffs
very high quality services more than expectations, staffs are very kind and helpful. They helped me to setup everything of honey moon decoration and front desk staffs did really good for their professionalism and helpful services to help me deal with my request since my my friend being picked up by hotel limo. overall , this is a 4 stars but exceed your expectations what they are supposed to be as ur thought.. I would recommend to my friends for such warm and great experience during my stay. appreciate!
Stayed 1 night in Sep 2017

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The Hotel was undergoing major work and was noisy and dusty, the breakfastvstopped at 9 am so noisy work could start and the noise went on late in the evening.. I should have been informed of this when booking! The pool was unusable because of the noise too!
Stayed 5 nights in Sep 2017

4/10 Poor

Jaymz, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
THEY JUST DONT CARE
It was raining, raining hard! The only way we were going to get anything to eat was room service! 8:10 we order our hot and much anticipated meal.... we were hungry....we had waited out the rain for a couple of hours so we really started to feel the hunger! They just didn't bother!! They didn't bother to make the food! They didn't even call! They just didn't care!! You want to stay in a place like that?? After we went to bed at10pm, having fed on minibar chips and nuts, there was a knock on the door! "Room Service Sir".....knock.....sir...... I just rolled over, laughed and went to sleep
Stayed 1 night in Aug 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise.
Last minute needed to stay in a hotel in DaNang. This was the closest. It was very nice, clean and friendly. I wish I had known about them previously. I would have stayed here. Will likely stay here again.

4/10 Poor

Neal, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach but far from the central hub
The hotel was not near central DaNang but did offer a scooter for $2/day. Breakfast was good but rooms small and construction all round the hotel. Also confused my name and had me pulled off a flight to give me something meant for another guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Flavio

Liked: Cleanliness, staff & service, room comfort
Spent 10 nights on this stay,, the hotel was heavily booked due to the lunar new year but the staff handled it very well specially at breakfast

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and sweet staff and hotel !
The hotel is amazing with the sea view so you can wake up everyday with the nice beach :) The staff were so sweet that they can regconise you and speak Chinese. They also remembered my birthday and surprise me with birthday cake. Everything was great ! One thing is that there are constructions ongoing around the hotel, I hope the new buildings will not block the great view. It is not in city center so you will have to take a cab for 5-10minutes

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, room comfort
Bang for the Buck!
My boyfriend and I were very happy with with the quality of the room. It was very spacious with a beach view. The hotel is literally a block from the beach. However, the area is busy with construction so was a bit noisy. There is a building being built that will obstruct this hotel's view of the beach which will be a crying shame. Unfortunately, due to the pollution/construction - my boyfriend and I did not make use of the hotel infinity pool on the 3rd floor. There is a "gym" at the hotel but included only about 5 machines...The hotel room was well maintained and clean. It is a great budget stay - it is about about 100K VND for cab rides into the city for the must-eats. We however, very much enjoyed our included massages (Back/Neck or Foot). The foot massage was phenomenal :) A general reservation I have regarding the hotel was the language barrier, but DO note the hotel staff were lovely and welcoming and did their best to accommodate us. Would stay again!

10/10 Excellent

David, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really great hotel close to a gorgeous beach
This hotel is very special, it is very luxurious at a reasonable price and the staff who work there are really wonderful! There is an amazing outdoor pool with a view of the beach and sea. The bed was large and comfortable and there was a truly awesome bath in the room that easily fits two...😉 Two areas that I might see improvement in are - there is unsightly garbage in nearby vacant lots that is an eyesore when looking out the window, it would only take a few hours of cleaning to make the area around the hotel more pleasant for guests. Another thing is the corridors have no lights always turned on so you end up fumbling in the dark for your room key, an automatic sensor would help a lot. All in all, a great hotel!!
Response from Cicilia Hotel & Spa on 9 Dec 2016
Dear David, Thank you very much for taking your time to review us. We are very happy to know that you had enjoyed your stay at Cicilia Hotel & SPA! Your positive feedback are a great encouragement for the whole Cicilia team members. Especially your suggestions regarding the area around of the hotel and the lights along the corridors, we will learn and some actions for sure to improve it. Once again, thank you very much and we do hope to have a chance to welcome you back again in near future. Best Regards,

8/10 Good

Kyaw, Singapore

Liked: Cleanliness, staff & service, room comfort
Walking distance to the beach.
Little far from restaurants. No exhaust fan in toilet.
Response from Cicilia Hotel & Spa on 6 Dec 2016
Dear Kyaw, Thank you very much for staying at Cicilia Hotel & Spa and thank you very much for spending time to writing us a review. All of us here appreciate it very much. We hope you can come back and visit again some days in the future. Your sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location close to the beach.
nice friendly staff and awesome breakfast. Room had a view and was spotless. Short walk to some good restaurants
Greetings from Danang! Dear Sir, Thank you very much for taking your time to review us. We are very happy to know that you had enjoyed your stay at Cicilia Hotel & SPA! Your positive feedback are a great encouragement for the whole Cicilia team members. Once again, thank you very much and we do hope to have a chance to welcome you back again in near future. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
I stayed here for my birthday as I wanted a few spa treatments as a treat. The room was absolutly amazing with a sea view and a bath tub in the middle of the room. The hotel staff even brought me up a birthday cake to my room when they realised it was my birthday so very kind. you can rent a moped from the hotel very cheaply or get a taxi which takes about 5 mins to get to the town which has every resturant you could ever dream of. The town is beautiful too with the dragon bridge. You can also rent surf board and body boards from the hotel for the beach which is also just a 2 min walk away. The spa treatments are also very reasonably priced and very well done. Thank you for making my birthday so special.
Response from Ms. Hong - Sales Dept on 19 May 2016
Greeting from Cicilia Hotel & SPA! Dear Sir/Madam, Thank you very much for choosing our Cicilia Hotel & Spa for your stay, and spending your time to review us. It's great to hear that you enjoyed your stay with us, and wrote good comments for our services. We hope to have a chance to welcome you back again in future. Best wishes to you! Warm Regards,

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome room and hotel and staff!
I love this hotel and the studio room was amazing! Didn't expect it to me so big and the view is awesome. Bathtub in the bedroom with view on the sea!! And thank you for the super fast laundry service and friendly staff all around and especially Ms Thuy ;) I will surely come back again:) impress me next time more! The only downside I have is the food. The garlic bread should have herbs like thyme on top of it to make it tastier. The spaghetti bolognese needs some rework as lack of sauce, and dry, and the tomato base is weird. Etc
Response from Cicilia Danang on 25 June 2016
Dear Oliver, Thank you for sharing your experience. It's good to know that you love our Cicilia Danang Hotel & Spa. Your positive feedback are a great encouragement for the whole Cicilia team members. Especially the valuable feedback on the food, we will look into this in an attempt to correct and improve. We hope to welcome you back to our hotel in the not too distant future! Kindest regards, Hong Ms. - Sales Dept.

8/10 Good

Flavio, Sydney Austraila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flavio from Sydney Australia
This is a brand new hotel located 1 block back from the beach, the facilities are excellent and the pool / bar area on the 3rd floor is very nice . The beds and pillows are very comfortable and was the best i en counted on this trip. The staff are very good and helpful,with the limited English they have which would be the only negative i would write but in saying this i will say it did not impact my stay in any way.
Dear Flavio, It is great to hear that you had a comfortable stay with us and thank you for praising our service. We always effort to train our team to ensure the highest level of personalized service. Wishing you all the best and hope to see you again soon! Best Regards, Hong Ms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It should be a 3-star hotel. The room is so small.

6/10 Okay

Verified traveller

Liked: Cleanliness
Not bad at all...
Breakfast was good, close to beach,,, but the room was smaller than i expected from their pics. room was clean, service was OK. Nothing special but good enough.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although this hotel is in a construction area the staff and the food and the beauty of the property more than make up for it. If I am in Da Nang I will stay here again.

8/10 Good

Kim, city life

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing holiday
The staff was friendly and helpful. They gave suggestions for sight-seeing and local foodfare. When we asked where we could buy pate and the mini baguettes, the manager even offered to get the kitchen to freshly bake what we needed the day we check out of the hotel. We should have done just that cause we could not find those served in the hotel, anywhere else. It was also very nice to get a late checkout on my birthday and a birthday card as well. The only thing that could be improved is the bed frame. While the mattress was comfortable, the underlying bed board creaked as we turned.

6/10 Okay

Hiroaki, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cicilia Hotel and Spa
The fridge in my room was not working, told the reception and they asked an engineer to come up to check immediately. He physically unplugged and swapped in a new one for us within the next 10mins, however, it still didnt work. No matter what, praise had to be given for their staff trying very hard to help and service. The 3rd floor where the swimming pool located is pretty comfortable, small but the on-duty staff provided sufficient service.

6/10 Okay

Ole-Petter, Manila

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great new hotel with a few start up issues.
Great hotel, but the rom was not clean. Dirty windows with lipstick kisses and hand marks all over. The shower was flooding so water was all over the bathroom. Beautiful hotel so once the small things are fixed and they get some more experience I would definitely visit again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Some mishaps for a brand new hotel
The hotel was brand new (August 2015 when I went) but construction was not completed at the front of the hotel. However, we were not informed of this and walking to the beach everyday looked like being in a war zone. Additionally, the block of the hotel was under construction. So the road was not done and other hotels were being built at the same time and construction vehicles were constantly driving through. The hotel was brand new and the pool is great. Staff was generally attentive and nice. However, much of the thinking and operating style were very "old school Vietnamese", which was unfortunate. There were some pretty faulty designs, also very unfortunate given such a new and nice looking hotel. For example, the room is non-smoking, but people can smoke in the hallway and there was a large ashtray placed in front of elevator! I would challenge everyone to use the sink without spilling everything out. Also the clientele was interesting. Everyday, the bar, the lobby and the restaurants were all looking like day-care with kids running around and toys everywhere. And that's just to name a few here. Oh also, we asked for an hour of late check-out which was not available for both of the rooms we had. This would have been fine but we were informed that we could have late check-out (2 hours) only if we pay 1/3 of the daily room cost! I really wanted to like this place but just too many disappointing things.

8/10 Good

Katharina, Norway

Liked: Cleanliness, property conditions & facilities
Nice hotel, but far fram most things
The hotel is very new, so it had some startup problems such as leakages and routines to be in place. The location is not far from the beach, but it is far to everything else and the surrounding is a construction site even the road to the hotel is just dirt road. Make note that the rooms with bathtub/shower combined lets water run in both showerhead and tap even if you only want the shower to work. According to the hotel and their technician, this is how it's supposed to work. I think the valve is just not installed correctly. Other than the above, the hotel is lovely. Breakfast had a great variety and the food was tasty. The manager and the staff were very friendly.

8/10 Good

Andy, Cronulla Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean new hotel, friendly staff. Pool has great views of beach. Great location, but still some building works going on in area.