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"The Staff was very helpful and pleasant. Easy to talk to. The location was a hard one to find and we had to park our car quite a distance away but can't do much about that. We did enjoy the location to much of the town. The Hotel itself was very clean and well run. The area around it we weren't as comfortable with."

"The spa realy relaxed us during our stay. The rooms were well presented and friendly staff."

"I'm in a wheelchair so requested an accessible room. One of the best/most accessible rooms i've stayed in. There is a big wide ramp out front with plenty of disabled parking. Room was large and open for maneuvering and bathroom had a sink, shower and toilet setup that was well thought out and simply just worked. I even used the pool which had a lift for disabled folks to get in/out. Had a great stay and a great time. Lovely friendly people and very helpful. My wife even pulled the bathroom emergency response by accident (looking for the bathroom light switch in the dark) and there were 2 staff members at my room inside 2 minutes to check on me. They weren't even annoyed, just happy nothing was wrong. They even had me fill out a form at check-in to address the plan in case of emergency/fire procedures when elevators would be shutdown. We agreed a plan and i got a say and signed it. I was very impressed with the whole setup. Would definitely stay again in the future. Starbucks in the lobby was a plus :-) "

"This is my go to hotel when i visit newport the staff are really friendly and helpful "

"This is wonderful property very convenient to Bristol airport (so on the flight path, some flight noise in the morning). Beautiful building on a gorgeous property. Staff were friendly (well most of them) The room was nicely laid out, bed comfortable, great pillows & bedding. Breakfast was amazing! "

"Clean, quiet. Very near all shops, bus station and train station "

"I loved the hotel and it was a bargain price, no fault with it at all. The lady on reception was lovely, only thing that i thought "oh ok then" was when i saw the room cleaners in the corridor when i was leaving ,i smiled at him and saod mornkng, he just looked at me and didnt say a thing, but its early and hes at work so i cant blame him 😀 "

"Excellent service free upgrade for partners bday"

"Beautiful and would stay here again "