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Reviews of El Truco Boutique Hotel

3 out of 5
El Truco Boutique Hotel
Plaza Regocijo 261, Cusco, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 249 reviews" "
Rating 8 - Good. 87 out of 249 reviews" "
Rating 6 - Okay. 20 out of 249 reviews" "
Rating 4 - Poor. 8 out of 249 reviews" "
Rating 2 - Terrible. 8 out of 249 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my staying at the hotel! A big shout out to Fabi and Lucio who looked after me during my 4 days there 😊
Stayed 5 nights in Oct 2022
Response from HOTEL TRUCO on 31 Oct 2022
DEAR VALENTINA :THANKS FOR THE GREETINGS I HOPE YOU COME BACK SOON TO CUSCO I WILL BE HERE, MOS AKIP TO HELP YOU IN WHATEVER YOU WANT

4/10 Poor

Ronald

Disliked: Staff & service, property conditions & facilities
Luxury boutique?
Trying to figure out why my review is so different than everyone else’s! We stayed in room 104 maybe we got the bad room in the hotel. My girlfriend and I are modest hotel stayers certainly not bougie type we don’t mind humble places. But this hotel is advertised as higher end which is definitely was not. The bathroom was very dated and poorly designed. Our toilet broke (would not flush) during our stay and there is no maintenance staff to repair it. The front desk employee tried to fix it but was unsuccessful so I had to fix it (somewhat) myself. The angle of the sink made it nearly impossible to wash your hands. Also the wall mounted hotel style hair dryer didn’t work. We asked for a substitute which they didn’t have. Finally, the included breakfast was very weak and the waiter was rude. All of these are would be normal minor issues during a hotel stay but added together along with the lack of attention by the staff encouraged us to end our stay early! We were very happy with the hotel we moved to (Tierra Viva). A much better hotel at a fraction of the price!!
Stayed 2 nights in Jul 2022

8/10 Good

Kimberly

Liked: Staff & service, room comfort
Adequate Stay
Overall stay was adequate. Room wasn’t ready upon arrival. Needed to request heater as room did not have one. Looked like other rooms had. Also, shower water could have been warmer. On up side, breakfast was good (included). Staff was overall friendly.
Stayed 8 nights in Jul 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucio, sin confort, los 3 empleados muy amables
Cuando hicimos el check in llegamos de un viaje largo y toda la noche sin dormí y no revisamos en detalle lo que estábamos recibiendo. Fuimos a almorzar y cuando regresamos al hotel nos dimos cuenta: 1- No había calefactor portátil para atenuar el frío 2- la puerta de la habitación no tenía ninguna seguridad por dentro. 3- El baño necesitaba más de media hora botando agua hasta que llegara el agua tibia. La puerta de la tina tenía moho negro y también el Las uniones de los azulejos. Se veía que hacía mucho tiempo no se le hacía una buena limpieza con liquids desinfectantes. 4-Al tratar de abrir una gaveta del único mueble que había para acomodar algo, se desclavó y la tapa cayó al piso.
Stayed 5 nights in Jul 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Maryam

Travelled with group
Liked: Staff & service, amenities
The location was amazing. The hotel was acceptable for the price, just Ok. We arrived four hrs prior to the check in at 1pm, we waited till 1:15 and received a semi cleaned room, bed sheets were changed and proper, bathroom was partially cleaned, the cup was unwashed, the shampoo and conditioner were empty, even when we asked for refill, they remained empty. The faucet was broken and taped, The staff were friendly but not able to speak English, the courtyard is nice, fresh flowers were displayed.
Stayed 2 nights in May 2022

8/10 Good

Nanju

Liked: Cleanliness, staff & service
Great and friendly staff but choose the top floor
A good hotel, staff was great and friendly. However, we were on the ground floor but heard the squeaky noise from above which disrupted our sleep.
Stayed 2 nights in Apr 2022
Response from Nanju on 1 May 2022
Dear Nanju, we thank you your time, with your comment we can improve. We hope you come back for a fantastic adventure in Cusco. My best regards, Hotel El Truco

4/10 Poor

Monika

Stayed 6 nights in Apr 2022
Response from Monika on 1 May 2022
Dear Monika. we really thank you your comment which help us to improve, we hope you come back soon and have a fantastic adventure in Cusco. My best regards, Hotel El Truco

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again and again!
Loved this hotel. Luce was fantastic and made us feel at home and was there whenever we needed her. The location is a dream and walkable to just about anywhere. The courtyard was a nice place to hang out to have coffee in the morning before we got our day started. Everyone was so friendly and we always got a "buenos dias" from staff as well as fellow travelers. I highly recommend El Truco!
Stayed 9 nights in Dec 2021
Response from EL TRUCO BOUTIQUE HOTEL on 18 Dec 2021
Dear Colleen, thank you for taking the time to describe your experience with us.

4/10 Poor

Ana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Dont stay here, way too noisy
Very noisy place! This hotel has 2 restaurants. One in front and one within the square of the rooms. From hearing the customers to the foot traffic of the employees the noise is Never-ending. Im talking until like 3am. The bed in the room had a big dip in it so, it was uncomfortable. Each toss felt like i was going to roll off. The hot water takes a long time to turn on and is not accessible daily. The office staff is a couple. The man is akward and tries to know your fulll iternary. He wanted to know my exact hours etc. No thanks. Our flight was changed on our last day. I asked to keep our luggage there for the 7 hour difference by booking an additional night. The woman didnt think i could hear the phone conversation and she began to hike up the price seeing that "we could afford it". I planned on giving her a tip regardless, but not then. When i saud no abd questioned the price she called our room over and over again.
Stayed 4 nights in Nov 2021
Response from El Truco Boutique Hotel on 21 Dec 2021
Dear Ana, thank you for sending us your comments on your last stay with us. We are sorry that the experience was not to your complete satisfaction and we sincerely apologize for this. We hope you give us the opportunity to welcome you again to offer you a 100% satisfactory stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location but the room was basic. Good value
This hotel is located very close to the main plaza, and is on another smaller plaza with a fountain. The hotel is nice with friendly staff and a delicious breakfast. For the money it is exvellent, especially if you are only going to sleep in the room. My room was very clean too. The only reason it didn't get a 10 is that the sheets are thin, the pillows are small and soft and the room was dark and unpleasant to be in. But for the money, it is very good.
Stayed 3 nights in Dec 2021
Response from El Truco Boutique Hotel on 21 Dec 2021
Dear Paul, thank you for sending us your comments on your last stay with us. We are sorry that the experience was not to your complete satisfaction and we sincerely apologize for this. We hope you give us the opportunity to welcome you again to offer you a 100% satisfactory stay.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great find. I paid half compared to the Ramada up the street and it was better. The rooms were clean. The restaurant connected with the hotel has live music and dancing in the evening. Even the breakfast was better. It is in a great location by the plaza and easy pick up for rainbow mountain. Highly recommend!
Stayed 2 nights in Nov 2021
Response from El Truco Boutique Hotel on 5 Dec 2021
Dear Laura, we want to thank you for taking the time to write your experience.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location. Great room and great service!
Stayed 2 nights in Oct 2021
Response from El Truco Boutique Hotel on 7 Nov 2021
Estimada Julie, apreciamos tu comentario.

10/10 Excellent

Ryan

Stayed 3 nights in Aug 2021
Response from El Truco Boutique Hotel on 21 Dec 2021
Estimado Ryan, muchas gracias por tomarse la molestia de valorar nuestros servicios

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Very helpful and friendly!
Stayed 1 night in Aug 2021
Response from El Truco Boutique Hotel on 19 Aug 2021
Our company works every day to offer you our best service. Thank you.

10/10 Excellent

Mangirdas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL GOOD
Stayed 3 nights in Mar 2020

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020

10/10 Excellent

David, Utha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful small hotel, the restaurant lovely and great food. The service was awesome, friendly and helpful. Excelente location.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Great area! Everything was great!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous decor, clean and perfect location to everything near square.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Alexandra, Boston, MA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
there was no shampoo on the shower and bad communication among the receptionists
Stayed 1 night in Jan 2020

8/10 Good

Juliana, Bogota

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
el hotel esta perfectamente ubicado a minutos a pie de todos los sitios turísticos de Cusco. el desayuno es en el restaurante del hotel y es muy bueno el servicio fue muy amable el unico problema fue que nos quedamos en el primer piso y escuchamos todos los pasos de la madera de los huéspedes del segundo piso, es ruido era insoportable, se levantaban a las 3 am! y se acostaban muy tarde... es muy incomodo el zapateo sobre la madera.
Stayed 2 nights in Dec 2019
Response from El Truco Boutique Hotel on 3 Jan 2020
Muchas gracias Juliana por tu comentario nos ayuda bastante a mejorar nuestro servicio y entregar una linda experiencia a mas viajeros.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's near the main square and yet it's quiet. There is no noisy music near by at night. The staffs are very friendly. I had a 4AM tour pickup, and they prepared a sandwich breakfast for me. They allowed me to store luggage there for two days after I checked out. The attached restaurant is amazing, you've got to experience it.
Stayed 2 nights in Dec 2019
Response from El Truco Boutique Hotel on 3 Jan 2020
Thank you very much for your comment, it helps us a lot to improve our service.

10/10 Excellent

Nicole Yann Tsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic!
Amazing service and beautiful room! Strategically located too! Would recommend .
Stayed 3 nights in Nov 2019
Response from El truco Boutique Hotel on 9 Dec 2019
Dear Nicole Thank you for share your experience in our El Truco Boutique Hotel. We are glad that our location was good for you.

6/10 Okay

Nato, Denver, CO

Business traveller, Travelled with group
Liked: Staff & service
I'd say the worse is the bathroom with no exhaust vent or window. If you do #2 you will have the smell for a while... and everywhere. Not cool. You know the typical cheap hotels from Cusco, if you open the bathroom door too much, it will lock and you need to go to the front desk to ask to open. It was not super clean and the bottom of the tub is shaped to sit inside but it is hard to stand on it. The room's windows towards the patio can be noisy if you want to rest a little more. No amenities at all. Well, I guess you get what you pay for... Oh, the location is really good!
Stayed 1 night in Oct 2019
Response from El Truco Boutique Hotel on 9 Dec 2019
Thank you for your comment, and our apologies for the inconvenience and we are working day by day to improve our service

6/10 Okay

Kendra

Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from El Truco Boutique Hotel on 9 Dec 2019
Dear Kendra. Thank you for staying with us during your visit to Cusco and for leaving us this review, we really appreciate it. We are glad that you had an excellent stay and loved that you enjoyed the city views, rooms and specially our service. We hope to welcome you again in the future, safe travels!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
This place was unique and eventually grew on me. No hot water really, and the faux Renaissance design was interesting to say the least. It hosted Chicha, a restaurant by Gaston Acurio. Hot coca tea was always available. I sat on the corner of my bed and it fell off the frame, but otherwise it was comfortable and the staff fixed it immediately. They held our luggage for us while we were in Machu Picchu. Great location. Was it worth the price? I'd have to compare. In the long run, we liked it. Peru lacks infrastructure overall do we had to lower our expectations.
Stayed 1 night in Jul 2019
Response from El Truco Boutique Hotel on 9 Dec 2019
Dear. Thanks for your comment, it helps us a lot to improve our service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Pretty close to Plaza de Armas.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Water pressure is amazingly useless.... no water and no amandities.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was in a fantastic location with excellent large rooms
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right in downtown center. Quaint location with large rooms in a very wonderful old building.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, they let us check in early which was so amazing because we were exhausted, such amazing rooms with great touches, let us check in our bags with them before our trek, and so comfortable.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
we loved the location , the room is very comfortable , the only con is the noise at night, you hear everything! and also the floor as you walk it makes a noise that can be disruptive , other than that great hotel
Stayed 3 nights in Jun 2019

6/10 Okay

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Below average accommodations
Old hotel with aging fixtures and accommodations. Portable heaters required and used in cooler days. Showers need some attention.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff are very friendly and willing to help. However the hotel is quite dated and needs a renovation.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint small hotel with eager to serve attitude. Very comfortable stay over 5 nights
Stayed 1 night in May 2019

10/10 Excellent

Bertha, Philadelphia, PA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were helpful and friendly. The location was excellent. The hotel was clean, spacious and quaint. Hotel offers complimentary breakfast. I recommend this place.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is lovely but very, very noisey. The floors are squeaky (extremely) and the dinners can be heard for hours
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat location, friendly helpful staff, great breakfast. The only down is the noise, until late and starts early. I would stay again though.
Stayed 2 nights in Apr 2019
Response from Marketing on 17 Apr 2019
thanks for such a wonderful and honest comment, that's how our staff is. They are the best in their job, thanks please comeback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Marketing on 7 Apr 2019
Thanks for your comment

8/10 Good

JC, Denver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location indeed. Highly recommended for one night, but the fact that there is a famous restaurant in the same building makes it noisy and avoid any room near the laundry room and kitchen. Otherwise, the staff is great and helpful and always ready to make your stay better.
Stayed 2 nights in Mar 2019
Response from Marketing on 1 Apr 2019
Thanks JC for giving us a good score, sorry because for you it was noisy, thanks for helping us to be better please come back anytime

8/10 Good

Nurhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Marketing on 29 Mar 2019
Hi Hurhan, thanks for giving us a great score

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
George/Jorge greeted us and looked after us throughout our stay. Spoke excellent English if you're Spanish isn't up to scratch. Overall really lovely and friendly staff. Even the manager said hi! The one thing I would say is whilst our corner ground floor room had plenty of natural light, we didn't have a window for airflow, which would have allowed us a better night's sleep - so I'd just specify that on your booking if you need that too!
Stayed 1 night in Feb 2019
Response from Marketing on 11 Feb 2019
Thank you for the good comment that you leave us more than happy to have given a service of quality that you deserve, we will take your comment about the room to be able to give better ventilation and have more comfortable nights.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Jan 2019
Response from Marketing on 29 Jan 2019
Thank your for take your time and leave a comment, we are working to make a better place for our guests.

8/10 Good

danielle

Liked: Staff & service, room comfort
Great location
Great location but some construction near by was loud.
Stayed 3 nights in Jan 2019
Response from Marketing on 27 Jan 2019
Thank you for trusting us, we are working to make our guests has a great stay.