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Reviews of El Retablo

3 out of 5
El Retablo
Calle Ese 343, Cusco, Cusco

Reviews

9.8

Exceptional

Rating 10 - Excellent. 117 out of 129 reviews" "
Rating 8 - Good. 11 out of 129 reviews" "
Rating 6 - Okay. 0 out of 129 reviews" "
Rating 4 - Poor. 0 out of 129 reviews" "
Rating 2 - Terrible. 1 out of 129 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Stephen, Smithfield

Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible place to stay in Cusco, I loved every part of this hotel! The atmosphere and aesthetic is beautiful, the colorful paintings everywhere really brighten the hotel. The breakfast is exceptional, particularly compared to other experiences in Peru. Finally, the hotel is conveniently located just a few blocks from the plaza and San blas.
Stayed 2 nights in Dec 2019
Response from El Retablo on 19 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope you can stay with us soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful decor. Very cozy! I would definitely recommend this place.
Stayed 3 nights in Dec 2019
Response from El Retablo on 10 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope you can visit us again soon. Saludos!

10/10 Excellent

Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, warm reception, colorful decor
Beautiful mountain views from the hotel room balcony. Front desk and security staff were very kind and helpful. There was quite a bit of noise from construction and celebrations on the plaza del armas. But would definitely recommend this adorable and colorful place.
Stayed 3 nights in Nov 2019
Response from El Retablo on 4 Dec 2019
Dear Lam, Thanks for staying with us. We appreciate your feedback! We hope you can stay with us soon!

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from El Retablo on 2 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Retablo - Deluxe Room w/ King Bed review
Our room was amazing! Very decorative and the staff went above and beyond to make sure our stay was comfortable. Breakfast was amazing as well.
Stayed 1 night in Nov 2019
Response from El Retablo on 29 Nov 2019
Dear Nicholas: Thanks for staying with us. We appreciate your feedback! and hope we can have you again in the hotel. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from El Retablo on 28 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BlakeAdams, Long Beach, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most unique hotels I've ever stayed in. The art in every room and outside at the property is amazing. Very unique and nothing like I have ever seen. Staff was informative and helpful. For the price you will not find a better hotel in Cusco
Stayed 2 nights in Nov 2019
Response from El Retablo on 28 Nov 2019
Dear Mr. Adams, thanks for staying with us. We really appreciate your feedback and hope you can come back soon!

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from El Retablo on 22 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from El Retablo on 22 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique charm with hand painted celings and touches. A grear stay!
Stayed 1 night in Nov 2019
Response from El Retablo on 22 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing choice in Cusco
This was an excellent hotel. The staff were great! the details in the decor was beautiful! Everything was walkable, and the beautiful Inca remains are just a 10 minute walk uphill.
Stayed 4 nights in Oct 2019
Response from El Retblo on 22 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MargaretFrancke, St. George, Utah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that it was clean and decorated with bright colors. I loved the staff. I think transportation to and from the airport should be included.
Stayed 5 nights in Sep 2019
Response from Hotel team on 2 Oct 2019
Thank you very much for taking the time to share your experience with us!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful decor and close to main square
Unfortunately, I was suffering from altitude sickness while staying here, but the staff did everything they could to make me more comfortable. The hotel is beautifully decorated. Word to the wise though: don't think you're going to have an easy time lugging heavy bags up the two or three sreep blocks to access the hotel from town.
Stayed 2 nights in Sep 2019
Response from Hotel team on 2 Oct 2019
Thank you very much for taking the time to share your experience with us!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cusco is Pretty cool.
We had a great stay in Cusco. This hotel was in walking distance to a lot and when we did need a taxi, they were very helpful in arranging that for us.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the beautiful blue doors and painted flowers everywhere. The bed was amazingly comfy and we had a great view of the city. The breakfast, included in the stay, was delicious with lots of variety. The wifi was fairly weak due to the heavy stone walls and the property is up a steep cobbled side street so be prepared to walk (9 out of 10 taxis we asked refused the ride because the street is one-way and too steep).
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love every minute.! Everybody was soo polite, helpful.Me and my husband we thank you for everything.!
Stayed 5 nights in May 2019

10/10 Excellent

Pat-Tennessee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I would give this hotel an excellent review on everything, but the location turned out to be very challenging. It is located on a very narrow street and no taxis wanted to go there (and most didn't even know where it was). If we were lucky to find a taxi willing to take us there, the taxi would have to drop us off at the base of the hill where the hotel is located because the street is so narrow, no vehicle could go thru and it was just awful carrying our luggage. The staff went above and beyond to help us, but we would not recommend the place if you are not a hiker that enjoys going up hill on very challenging roads. Kudos to Macdeli from the lunch room and Adrianita from reception, they were just the most friendly ever.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building and rooms are so cute and lovely! The staff were super helpful and positive; my only negative is that, because it's a little, boutique place in a refurbished colonial manor, the restaurant/cafe is quite small and limited. There's lots of great places nearby, though.
Stayed 3 nights in May 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from El Retablo Team on 10 Apr 2019
Thank you for your feedback, dear guest.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and confortable
Lovely and cozy place the only thing was the heater that wasn’t working in our room but after we told them they gave us an electric one to put in the room so everything was fine then. I really recommend it and we would come back for sure.
Stayed 4 nights in Mar 2019
Response from El Retablo Team on 10 Apr 2019
Thanks for your kind feedback, Eli. Hope to have you in El Retablo again soon!

10/10 Excellent

Dumitru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from El Retablo Team on 19 Mar 2019
Thank you for your feedback, dear guest. You're always welcome with open arms.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Cusco. My 2-year old girl loves the complementary chocolates served in small handmade baskets. The location is on the hill and the view is great. The only problem is that it might not be a wheelchair/stroller friendly hotel since the street is pretty steep. Spacious room, great staffs, great food, and free oxygen make this hotel one of the greatest choices in Cusco.
Stayed 1 night in Dec 2018

10/10 Excellent

John, Warminster, PA USA

Liked: Staff & service, property conditions & facilities
This colorful hotel was a great stay for 4 of us for 2 nights. The rate was reasonable and most of all the staff was very helpful arranging private vans and tours at the last minute.
Stayed 2 nights in Dec 2018
Response from El Retablo Team on 17 Jan 2019
Thank you for feedback, John! You're always welcome in Cusco with open arms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Awesome location, beautiful Hotel and amazing amenities. Be smart around the city. We were there for New Year’s Eve and my iPhone was stolen from my pocket - nothing that was the hotels fault but be aware that this could happen. The staff and security at the hotel makes you feel very safe and cared for.
Stayed 2 nights in Dec 2018
Response from El Retablo Team on 17 Jan 2019
Thank you for your kind feedback, dear guest! Hope to have soon back with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from El Retablo Team on 17 Jan 2019
Thank you for your kind feedback, dear guest!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely hotel! and staffs are very nice! Closed to main square, very convenient!
Stayed 2 nights in Dec 2018
Response from El Retablo Team on 2 Jan 2019
Thank you for your feedback, dear guest! You're always welcome in El Retablo with open arms.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel to be the perfect mix of modern comforts and traditional decor and architecture. It was ideally located just a short walk from the town center but far enough away to be very quiet. The view from our balcony was wonderful. The breakfast buffet was delicious. In short, we loved it and would definitely return!
Stayed 2 nights in Dec 2018
Response from El Retablo Team on 2 Jan 2019
Thank you for your feedback, dear guest! Hope to have you back in Cusco soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little boutique hotel with above and beyond service - we loved the little gift 💝. Location is a bit discrete up a very steep hill but worth the trek for us.
Stayed 2 nights in Nov 2018
Response from El Retablo Team on 26 Dec 2018
Thank you for your feedback, dear guest. Glad to know you had a good experience with us. Hope to have you back soon!

10/10 Excellent

Emily, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay between the Plaza de Armas and ruins at the top of the city. Really enjoyed the happy hour with live music (even if some nights we were the only ones there!)
Stayed 3 nights in Nov 2018
Response from El Retablo Team on 29 Mar 2019
Thank you for your feedback, dear guest. Glad to know you had a good experience with us. Hope to have you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the hotel facilities are no less than a 5 star hotel, some feedback here: Room size was crampy. The hotel location is very up hill. I was totally exhausted walking from the Plaza de Aramas, though it may be just 200 meters..
Stayed 1 night in Nov 2018
Response from El Retablo Team on 26 Dec 2018
Thank you for your feedback, dear guest. Glad to know you had a good experience with us. Hope to have you back soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has the most amazing colorful decor and atmosphere. Great little breakfast spread and th cutest lobby area. Not to mention the views from the rooms were amazing, def a hike up to the hotel itself but so so worth it! Loved this place!
Stayed 2 nights in Nov 2018
Response from El Retablo Team on 26 Dec 2018
Thank you for your feedback, dear guest. Glad to know you had a good experience with us. Hope to have you back soon!

10/10 Excellent

Ethan, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it so much we booked again for when we get back from muchu pichu hike.
Stayed 2 nights in Nov 2018
Response from El Retablo Team on 26 Nov 2018
We love having you back, Ethan! Thank you for your kind comments.

8/10 Good

Gene, Moores Hill, IN

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, the staff is very friendly and the breakfast is excellent. The big negative for me is the location. It's up on the mountain away from the Plaza. Which ordinarily would not be a problem. But, at that altitude and if you make the climb back on your first day you may be in for a couple days of pounding headaches and shortness of breath.
Stayed 1 night in Nov 2018
Response from El Retablo Team on 15 Nov 2018
Thank you for your feedback, Gene. We'll forward it to our staff to improve the experience.

10/10 Excellent

Valerie, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, welcoming staff, comfortable rooms
Stayed 1 night in Nov 2018
Response from El Retablo Team on 15 Nov 2018
Thank you for your feedback, Valerie. Hope to have you back again soon.

10/10 Excellent

Valeir, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is one of a kind. It is beautiful, the staff is so friendly and accommodating, and it’s the perfect location in Cusco. Perched up on the hill, it and be a bit of a hike up to your room, but the view & the amenities are totally worth it.
Stayed 3 nights in Oct 2018
Response from El Retablo Team on 15 Nov 2018
Thank you for your kind comments, Valeir. You're always welcome in Cusco with open arms!

10/10 Excellent

Maritza, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, lovely setting and beautiful decoration. Also quiet and the breakfast was delicious.
Stayed 2 nights in Nov 2018
Response from El Retablo Team on 15 Nov 2018
Thank you for your comments, Maritza! We hope to have you back soon in El Retablo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning b&b with great breakfast
Fantastic. They kept our bags whilst we were in matchu pitchu. A bit of hike to reach it and taxis don’t always know where it is.
Stayed 1 night in Oct 2018
Response from El Retablo Team on 10 Oct 2018
Thanks for your feedback, dear guest. Hope to have you soon in Cusco again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly staff, great value. Very central location makes it easy to explore all of Cusco central attractions.
Stayed 1 night in Sep 2018
Response from El Retablo Team on 1 Oct 2018
Thank you for your feedback, dear guest! You're always welcome in El Retablo with open arms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and unique.
Very colorful and unique aesthetic. Clean and comfortable Cusco hotel. I loved that the interior was full of local flavor, it really made me feel like I was living in Cusco, something that wouldn’t be possible in a generic cookie cutter hotel.
Stayed 1 night in Sep 2018
Response from El Retablo Team on 12 Sept 2018
Dear guest, Thank you so much for your kind feedback! We hope to have you back soon in Cusco.

10/10 Excellent

CA, Curaçao N.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding accommodation and nice and helpful staff. Situated a little up and quite neighborhood but immediately when walkin down the best area with the best restaurants ect in Cusco. The only comment I have that they have to check their shower. Unfortunately is was cold and they manage to solve the problem but still. They were even so kind to give us an upgrade when we returned but also that morning we had a cold shower. Further everything is perfect and we would definitely stay here again!
Stayed 2 nights in Aug 2018
Response from El Retablo Team on 5 Sept 2018
Dear guest, Thank you for taking the time to give us your feedback. We’ll forward it to our team, in order to improve the costumer experience in El Retablo. We hope to have you soon in Cusco!

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place- but beware of "Superior" room size
The location is good- 3 blocks from the Plaza del Arms in Cusco. Rooms are small. When I tried to book a second night, they gave us 4 different answers. Finally booked a room online, classified as Superior for more money. They shoved us in a smaller room, with no windows.
Stayed 1 night in Aug 2018

10/10 Excellent

Terry, Downey, CA

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a gem. I loved the bright colorful artwork throughout the property. Best pillows and goose down blanket, I slept sooooo well. Lots of consistency with hot water in shower and heat in room. Great city views on 2nd floor. Lots of little details in room to welcome you. Close to main plaza where you’ll do most of your dining and shopping and sightseeing. It’s fantastic.
Stayed 2 nights in Jul 2018
Response from El Retablo Team on 9 Aug 2018
Thank you for your kind comments, Terry. You're always welcome in Cusco with open arms.

10/10 Excellent

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well positioned between the Plaza de Armas and Sacsayhuaman. Nice clean comfortable room. Good buffet breakfast with crepes or eggs cooked to order. Only negative was that my room had a tannoy attached which broadcast music quite loudly for part of the evening, but the staff were very helpful and overall highly recommended.
Stayed 3 nights in Jul 2018
Response from El Retablo Team on 9 Aug 2018
Thanks for taking the time to give us your feedback, Michael. We'll forward it to our team to improve the experience. You're always welcome in Cusco with open arms.

10/10 Excellent

joanna, suffolk, va

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, clean rooms and wonderful breakfast. We tried to stay there again during our vacation but they were already booked up
Stayed 2 nights in Jul 2018
Response from El Retablo Team on 9 Aug 2018
Thank you for your kind comments, joanna. You're always welcome in Cusco with open arms.

10/10 Excellent

nadiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a wonnderful place to stay. Very close to city center and the staff is very warm and friendly.
Stayed 2 nights in Jun 2018
Response from El Retablo Team on 9 Aug 2018
Thank you for your kind comments, nadiah. You're always welcome in Cusco with open arms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed are really comfortable! Breakfast are so nice. We really enjoyed it. But location is in the up hill so go back from plaza will bit tired
Stayed 1 night in Jun 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Good location. Lots of character.
The staff was great. Very friendly and helpful. They helped us order dinner for delivery from a local Polleria (chicken place), called our tour guide when they were late, etc...). The hotel has a lot of character with very nice decorations. The TV and WIFI worked well if you need that while in Cusco. The bathrooms are a little small but the water pressure was great. The beds were comfortable and the rooms were a decent size. The location is nice. A bit up the hill from the plaza but not a difficult walk. We stayed on two different occasions (a night in Machu Picchu in between) and they kept our luggage for us so that we could take just a few things. Our first room had a great view of the city. Our second room was in a courtyard and nice and quiet. The included breakfast was good and they had eggs and crepes available on request. They also had live music during the happy hour. Decent food options and my wife claimed they had the best pisco sour she had during our entire trip to Peru. I would definitely stay here again.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018