Cruz Santa Holidays from AU$3,221

Great location, across from the main park and truly a 4 star hotel (we had some bad experiences in Gran Canaria with a so called 4star). We had a room in the 1st floor with exit to an interior patio with greenery and sitting sofas, lovely! Great staff too! Would stay here again!

There was no cutlery or wine glasses or milk for the coffee or snacks or drinks or welcome fruit in our suite. You couldn't order food or find the menu from the QR code on the TV. For some reason you had to use another code on the key holder. When we tried to see the menu in the restaurant she said people were eating there so we couldn't see one. Weird. Rest of the staff were good and food was excellent, so pleased we perserved

great apartment for a weekend away. very clean with toiletries and towels. close to good bars and restaurants but at top of steep hill. so not good for anyone who has trouble walking. great stay for us though and we will be back.

It was sold to us as a five star hotel and it was clearly not that anymore. The reception, dining area and bar area seem to be of a good standard and kept well. The rooms and bedding were clean. Bathrooms were clean but in desperate need of updating/ modernising. The corridor areas were definitely tired and in need of refurbishment. There was one wall on the way to our room with plaster flaking off the wall, looked like it had been a water leak. Framework on corridor in need of refurbishment, lift doors rusty. Overall our stay was fine, staff were lovely, friendly and helpful throughout are stay. In our opinion the Hotel its self is in need of a refurbishment sooner than later.

The hotel is nicely located in the historic district of the town with easy flat walking to its many traditional bars and cafes. The interior is beautifully restored and the staff are friendly and professional. Parking if required is about 3 minutes away, it’s pay as you leave and a full 24hrs is €7,50. We had a one of the restored rooms facing onto the street but although there was some traffic rumbles it caused us no trouble. The only thing stopping a full 5 stars was the paper thin walls between rooms and the music from the restaurant under the floor which played loudly till after midnight in some cases. The couple in the next room had exotic after hours activities which we didn’t want to hear.