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Reviews of Putnam Lodge Hotel and Spa

2.5 out of 5
Putnam Lodge Hotel and Spa
15487 Northwest Highway 19, Cross City, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 190 out of 283 reviews" "
Rating 8 - Good. 63 out of 283 reviews" "
Rating 6 - Okay. 19 out of 283 reviews" "
Rating 4 - Poor. 7 out of 283 reviews" "
Rating 2 - Terrible. 4 out of 283 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Billy H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the beaten path. Felt like Florida from long ago.
Stayed 2 nights in Apr 2024
Response from Beverly on 30 Apr 2024
It is!! Thank-you

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paige

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the old-town feel of the lodge, various antiques, and furnishings.It was very clean. I requested a hair dryer and it was provided immediately. My only suggestion would be to refresh the breakfast and snack area. From Friday night check-in to Sunday morning, nothing new was added and nothing replaced. We would stay here again. Also enjoyed the casual seating areas outside, watched peacocks, Guinea hens, cats, squirrels.
Stayed 2 nights in Mar 2024
Response from Beverly on 30 Apr 2024
Thankyou we now have breakfast hours 6am till11am before it was 24/7 that way its stock and ready for Breakfast

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem! This historic hotel is so sweet and the staff is so kind and accommodating. It was really fun place to stay. It is quaint and it is unique and it is worth a stop on your travels.
Stayed 2 nights in Feb 2024

8/10 Good

Debra

Travelled with partner
This was a great property for the area. Older, which was cool, and the staff and cleanness was great.
Stayed 2 nights in Feb 2024
Response from Beverly on 24 Feb 2024
We love the grounds and this amazing hotel so happy you noticed. Thank you.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
No closet in room. We would stay there again.
Stayed 1 night in Feb 2024
Response from Beverly on 24 Feb 2024
Thank you we are putting armoires. Please return soon.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique lodge; a lot of charm Location does not offer very many options for eating. Ended up at a Subway.
Stayed 1 night in Jan 2024
Response from Beverly on 3 Feb 2024
We have a fine dining restaurant. but we are only open 3 days a week Thursday, Friday and Saturdays. We live in a small town, and we just don't have residents to support opening more. We have tried breakfast, lunch, dinner for the week but the overhead to costly. We are open to suggestions we have a cafe serve yourself for the guest mostly breakfast and snacks complimentary for our guest. Maybe if the town grows, we can revisit staying open more. Thank you!

10/10 Excellent

Sumer

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Beverly on 3 Feb 2024
AWESOME!!!!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute lodge. Kind of felt like a B&B. Bonus having a restaurant and bar attached. Rooms were very cute. Comfy bed!
Stayed 1 night in Jan 2024
Response from Beverly on 3 Feb 2024
Thank you for the wonderful compliments... Please come back

4/10 Poor

STEVE, Twin Falls

Travelled with partner
Disliked: Amenities, property conditions & facilities
Old facility. Room heater did not work properly. TV was small and mounted so high and far it was very difficult to view. Restaurant was excellent and the service was great. We would
Response from Beverly on 22 Jan 2024
Thank you for your input. as you may know we are almost 100 years old we are not Westin, Hampton we are the Putnam Hotel we go to great links to ensure your stay is wonderful our pioneer air conditioner is mounted on the wall, and you use a remote to control your temperature the degree you preferred. they are less than 3 years installed. Some of our rooms are smaller, but we do have larger rooms. We are always available to change or see to any issues our guest may have sorry about our TVS we are thinking about replacing them with larger ones. Our restaurant is always preparing new and exciting dishes for you dining pleasure

8/10 Good

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beverly on 22 Jan 2024
Awesome our guest is the reason we love working here thank you and please come back...

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful restored historic building, owners are so friendly! They had damage from Hurricane Idalia so kitchen is under repair.
Stayed 1 night in Nov 2023

10/10 Excellent

Annette

Stayed 1 night in Oct 2023

4/10 Poor

Debra

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Beverly on 25 Oct 2023
It's easy to rate a 4 and not leave a comment about your complaint. On week days we are hotel only on weekends the hotel is fully open including our fabulous restaurant our website states this . The rest of the week we do hotel business and events

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is old Florida at its best. Such a precious gem so unexpected. Everyone was amazing and accommodating. I highly recommend this lovely hotel.
Stayed 2 nights in Oct 2023
Response from Beverly on 13 Oct 2023
We love our town and hotel thank you. We hope we can keep it that way forever.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant independent hotel in small town USA. Fantastic bar and staff. Not like a chain hotel. Beautiful gardens. Great spot if road tripping along 98.
Stayed 1 night in Aug 2023
Response from Beverly on 13 Oct 2023
Thank you, we love our small town.

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Staff & service
Give Putnam Lodge a miss.
Picture looks great but reality is very different. This is an old property in need of redecoration. The room was okay but bathroom very small. Unfortunately the restaurant and the bar was not open on a Monday, Tuesday or Wednesday. Breakfast consisted of help yourself to small selection of breakfast items, microwave a breakfast sandwich and eat in your room. Not at all good particularly as ths 2 and half star hotel was £148 night!
Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beverly and Ed were wonderful. They made burgers and salad and cocktails for all of us after the power went out after hurricane Idalia. The lodge and grounds were gorgeous and interesting. Would absolutely love to come back someday
Stayed 2 nights in Aug 2023
Response from Beverly on 31 Aug 2023
It was truly a pleasure meeting you both.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Beverly on 31 Aug 2023
Awesome thank you!

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We flew our plane into the airport and they provided transportation. They have an outstanding restaurant with great service and selections. Clean and quiet room, able to control the temperature in the room. Historic lodge with loads of history.
Stayed 1 night in Aug 2023
Response from Beverly on 31 Aug 2023
You both are awesome, exciting guests, thank you for the lovely comments.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Beverly on 31 Aug 2023
Thank you for your stay

10/10 Excellent

Gale

Stayed 1 night in Jul 2023
Response from Beverly on 31 Aug 2023
Thank you

10/10 Excellent

John, Pensacola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel historical and large garden with fountain in back.
Stayed 1 night in Jun 2023
Response from Beverly on 31 Aug 2023
Thank you very much please come again.

8/10 Good

Nan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely historic OLD hotel for a step back in time. Our room was small but others were bigger. We enjoyed a wonderful anniversary dinner on the veranda will a guitars singer provided atmosphere. The outside grounds in the back could use some work. Probably we should have made reservations sooner to get a bigger room
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the weekend! Everyone was very pleasant and I love how eclectic the place is. Thank you
Stayed 2 nights in Jun 2023

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
Great time at the hotel. Amazing beds!
Stayed 3 nights in Jun 2023

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Martyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, historic, friendly helpful staff and a nice dinner.
Stayed 1 night in Jun 2023

8/10 Good

kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was excellent. Great food, great music, great drinks, reasonable prices. Room was very cold with no way to control temp. Breakfast was minimal, but adequate for us.
Stayed 1 night in May 2023
Response from Beverly on 22 May 2023
Thank you so glad your stay way nice, so sorry your room was too cold. We are always available to take care of any of your concerns thermostats are in the hallway guest are able to adjust as needed.

10/10 Excellent

Ancel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. It's a peaceful setting and relaxing.
Stayed 2 nights in May 2023
Response from Beverly on 17 May 2023
The Historic feel of the hotel is relaxing. Sit out on by the fountain and relax..

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the historical information that was given to us by the hostess. We arrived rather late and had to leave early in the morning but will definately look forward to stopping again. Very beautiful restoration.
Stayed 1 night in May 2023
Response from Beverly on 17 May 2023
Thank you we are always improving to make your stay happy. place

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quaint. Lovely setting.
Stayed 1 night in May 2023
Response from Beverly on 17 May 2023
Lots of exciting things coming, Thankyou!

10/10 Excellent

Luis

Stayed 1 night in May 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to overnight….beautiful grounds!
Stayed 1 night in Apr 2023
Response from Beverly on 17 May 2023
Awesome!

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Be careful
Said it had breakfast but it’s just a room with very few things to eat and was never replenished during our stay. There is also nowhere to eat. It also said they have bicycles to use on property but that is NOT true. The walls are very thin and you hear everything from upstairs and all the rooms. It is out in nowhere so be careful there are no good restaurants near by. We did not try theirs but probably should have. The ground around the hotel were very run down. This is way to expensive for what you got.
Stayed 2 nights in Mar 2023
Response from Beverly on 17 May 2023
Hello so sorry your stay wasn't what you in vision breakfast is a small cafe with milk, orange juice, coffee water and sausage biscuit Danish's and bananas, we replenished before we go to bed, but our cafe is open all day and night, it is meant to be breakfast. We have several places you can sit to eat. We do not have bicycles. We try very hard to maintain the grounds April we are ending winter and spring grounds are not that pretty dormant until May. You be might happier trying a Hilton but the last time I tried to stay there it was about 300.

10/10 Excellent

joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and historic visit
Glad I found this place. Lots of history in this place. Beautiful old lodging for timber workers back in the day. Rooms were very clean, sheets great! Would stay again if Im back in the area.
Stayed 1 night in Mar 2023
Response from Beverly on 4 Apr 2023
Thank you for the wonderful review. Please come back.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Beverly on 4 Apr 2023
Awesome we love our guest!!

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a sweet gem in the quiet country! Very clean and the staff was outstanding. The towel were thick, fluffy and smelled so good! We had dinner at the Restaurant and the food was outstanding! A . Very unique and lovely hotel. I can’t wait to go back.
Stayed 1 night in Mar 2023
Response from Beverly on 4 Apr 2023
We are one of the last frontiers. Growth is all around us our goal is to keep this area comfortable for the travelers and guest but true to small town we like our two traffic lights and knowing everyone by their first name. Truly couldn't find a better place to live.

10/10 Excellent

Betty

Liked: Cleanliness, property conditions & facilities
The History of the building
Stayed 2 nights in Mar 2023
Response from Beverly on 27 Mar 2023
We try to keep the Hotel and the grounds authentic researching and correcting but always respecting the History. Thank you!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get a way
It was my third time staying here and each time I love it Even more… so charming
Stayed 1 night in Mar 2023
Response from Beverly on 27 Mar 2023
Come visit us again we love having you..

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Beverly on 27 Mar 2023
Thank you

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The staff was great! The restaurant food was fantastic! The rooms are nice. I didn't see the spa nor use the bar. Free wifi and direct TV. We had a good time.
Stayed 2 nights in Mar 2023
Response from Beverly on 27 Mar 2023
Awesome please return we longer have the spa. It was way ahead of it time no one used it, so we decided to close it.

10/10 Excellent

Cathy

Travelled with family
Liked: Property conditions & facilities, room comfort
Took and chance and won
Restaurant had great food and service. Rooms were more than adequate. Housekeeping was very good. Staff was more than helpful and quick to share the history of this hotel. Management was on top of the operations. It was like being in a relatives' home for the weekend.
Stayed 2 nights in Mar 2023
Response from Beverly on 27 Mar 2023
Thank you! We will keep trying harder to win your approval awesome guest please come back.

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Beverly on 27 Mar 2023
Awesome and thankyou!

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Beverly on 15 Mar 2023
Thank you

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay! Older, but nicely restored building with great character and history. We had a few excellent meals with friendly service and a well-stocked bar. Room was clean and the staff was great. Thanks to everyone!
Stayed 1 night in Mar 2023
Response from Beverly on 15 Mar 2023
Awesome we appreciate you thank you

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem of a place in a non-busy, non-descript location. Super clean, super friendly. You feel part of the family. If you find yourself in the area, this is the place!
Stayed 1 night in Mar 2023
Response from Beverly on 15 Mar 2023
Thank you we haven't been discovered yet we love our guest.

6/10 Okay

Cathy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was about what you would expect at a Super 8 or Motel 6. Nothing fresh. Room was very disappointing. Mattress was good but the sheets were awful. The whole place is very much in need of an update. Won’t stay again.
Stayed 1 night in Mar 2023
Response from Beverly on 15 Mar 2023
We do have our moments we try hard to make your stay the best the breakfast is complimentary. our sheets 100% cotton we do offer cooked breakfast in the dining room for a charged.