Crestwynd Bay Hotels, Orlando

"We stayed at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando from April 22–25 for our honeymoon, and it was honestly one of the most disappointing hotel experiences we’ve ever had. I chose this hotel because I’ve stayed here multiple times over the years and always had great experiences. I talked it up so much to my husband, expecting it to be the perfect place for such a special trip. Instead, it completely fell apart from the moment we arrived. After a long drive, we got to our room only to find the bathtub completely clogged. We couldn’t even shower. We were moved to another room that was smaller, had no accessibility features (which we needed), and no couch like our original room. We were told we’d be moved again the next day, but that process was completely disorganized. The next room? A dripping tub ALL night and no hot water. At that point, the frustration was already overwhelming. Breakfast the next morning was just as bad. We were seated and then completely ignored. After waiting about 10 minutes, we got up to get food ourselves—only to come back and find another family had taken our table and was already being served. It was honestly humiliating. When we returned later that day expecting our promised room change, the front desk acted like they had no idea what we were talking about. After explaining everything again, we were given another room that still didn’t meet accessibility needs. By then, we were exhausted and gave up trying to fix anythi"

"Big place, lot of commodities. Better with a car cause all close at 10-11pm."

"I love that there was a Starbucks right in the lobby. I was unaware of the parking fee until I got to the facility."

"Everything was great "

"Everything was great clean everywhere breakfast was awesome and all the staff was great 👍 👌 will be back my stay was great love my room 10/10"

"Clean room. Lots of space in the double room. Super family friendly. "

"Great location to dining. Quick and easy walk to convention center. Reasonable for the price"

"Affordable, cleanliness, cool amenities, helpful staff"

"I’d give it a 3.5 out of 5. The room was clean and I liked the bunk bed and decor in the room for the kids. I didn’t like the fact that I was put on a high floor with a broken elevator without a heads up before booking. It was inconvenient to have to use other elevators then walk across multiple hallways with 4 kids. There was some remodeling being done which obviously didn’t look the best. For example when using building 3’s elevator you get to the top and there’s a bunch of mattresses and box springs being stored where the ice machine is. I also didn’t love the surf board process. You have to schedule to use it online & it’s not simple- I thought I booked a slot for my daughter and it turns out I didn’t complete the process. It was a bummer she never got to try it. During check out the next day I discovered another waterpark I was never informed of. To my understanding that area was closed to construction but it turns out half of it was open- another missed opportunity. BUT overall it was okay/pretty good, maybe next time we’ll get to fully enjoy all the amenities."