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"Loved the priveleged room and getting a later checkout which was really helpful, staff rally friendly, loved the bar area"

"The general cleanliness and condition of this hotel was poor. The floor of the room was sloping and was quite dissorientating when walking into the bathroom. In the bathroom, the shower curtain was stained and looked unclean. The wastebin looked very poor with a rusted lid. Bathroom floor not very clean and the grouting was missing from the corners of the bath. The paint was peeling of the inside of the windowsill. In the room, the kettle was grubby and had to be washed before use, the glasses also had greasy prints on them and also had to be washed before use. The headboard was marked (small tears). The towels and bed linen were clean and we had a comfortable nights sleep. Certainly not worth the money we paid, and as it is, we cannot recommend staying here. On a plus, the staff were very polite and accommodating. "

"Nice and friendly "

"Room wasnt properly cleaner, between bed and side tables could see some peanuts dropped by previois guests, not hoovered in those areas. Bathroom somilar, thefe were hair in bathtub ɓ "

"Turned up to find our key out on a table, with our name and details where to find the room Everyone else who was staying also had their keys laid out with names/room details. No-one available to speak to, in-person, at check-in. We were in the family room, at the back/outside of the property. Whole room smelt of grease due to the chip shop adjoining the hotel. To be fair, the hotel itselt smelt greasy. Toilets were filthy with broken seats, one of the shower trays filthy and not clean. The other shower tray had used bottles of body wash still in the shower and a pair of old socks left there, too. No hand soap, no tea/coffee sachets. Beds were hard, but may suit those who do not mind a hard matress. No matress topper used, though or protectors- just sheets- and could feel springs through matress. Phoned the number left on a table at "arrival" and advised of issues in room Offered another room, but explained booked family room to accommodate all persons travelling. Was told manager would be told of issues. Come breakfast time, saw one member of staff who was pleasant enough. The layout for breakfast isn't amazing- but was enough to keep my children quiet. We ended up going to Talgarth Mill for breakfast, in the cafe there- would recommend there, or The Strand Cafe for food. For what we paid, was not expecting it to be posh. As a family, we are fairly laid back and not overly fussy. However, this was at the lower end of what we would normally go for/expect . "

"The staff were extremely friendly and accommodating. We had dinner and breakfast, both were excellent. The room was spacious and quiet "

"Overall great stay, room lovely and big, lovely big bath and the food was delicious. Small improvements would include accessibility access- we were on second floor which for us was fine, but for those with limited mobility no lift. Would also note the room got very warm, no air con so something to be mindful of, particularly in the summer months (there was a plug in small fan available)."

"The staff are incredible "

"We stayed "