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Reviews of Holiday Inn London Gatwick - Worth, an IHG Hotel

4 out of 5
Holiday Inn London Gatwick - Worth, an IHG Hotel
Crabbet Park, Turners Hill Road, Worth, Crawley, England

Reviews

8.2

Very good

Rating 10 - Excellent. 426 out of 1003 reviews" "
Rating 8 - Good. 354 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 66 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, Nashville

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond helpful and friendly! The restaurant inside was also delicious!
Stayed 1 night in May 2024
Response from Holiday Inn Gatwick Worth on 24 May 2024
Dear Elizabeth, Thank you for your review! We are so glad you found our staff to be beyond helpful and friendly. It is great you found our Meadow- Restaurant Bar Terrace food to be delicious. We hope to welcome you back again soon. Kind regards, Holiday Inn Gatwick Worth

10/10 Excellent

Phyllis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Good comfy beds! Friendly, welcoming service at front office. Modern and has air con!!!
Stayed 1 night in May 2024
Response from Holiday Inn Gatwick Worth on 22 May 2024
Dear Phyllis, Thank you for your review! We are so glad that you loved our hotel and that you found the beds good and comfy. It is great that you appreciated our welcoming service at the front desk. We hope to welcome you back again soon! Kind regards, Holiday Inn Gatwick Worth

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the airport. Nice and quiet
Stayed 1 night in May 2024
Response from Holiday Inn Gatwick Worth on 22 May 2024
Dear Andrew,Thank you for your review! We are so glad you found our hotel nice and quiet. It is great that you found our location great for the airport.Kind regards, Holiday Inn Gatwick Worth

4/10 Poor

Colin

Liked: Cleanliness
Disliked: Staff & service
Convenient location, put a charge on my account which wasn’t warranted. Promised to remove it and they didn’t. Now recovering through credit card company. Don’t trust them with credit card
Stayed 1 night in May 2024

8/10 Good

Roshani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
£5 extra to use the gym doesn’t feel necessary. Additional charge for parking. On the whole a good hotel in a convenient location.
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Holiday Inn London Gatwick Worth on 13 May 2024
Dear Gregory, Thank you for your review! We are so glad you had a great stay here with us! We hope to welcome you back again soon! Kind regards, Holiday Inn Gatwick Worth

6/10 Okay

Hilary

Travelled with partner
Liked: Cleanliness
We stayed here simply due to its convenient location to the airport parking we had booked and for this it was perfect. However, the hotel itself feels dated and tired. There is definitely a need for staff training; out check-in wasn't completed correctly and when we went for dinner and I was asked to give my room number, I was told that I wasn't staying in the room that I told them. (I was) The restaurant staff also weren't familiar enough with the menu and the service was inconsistent. Food prices were very expensive too, as is the parking fee that they add on to your stay. Overall, if you just want a bed to sleep in for the night before an early check-out to go to the airport, then this is the place for you. For anything else, I would look elsewhere.
Stayed 1 night in May 2024
Response from Holiday Inn London Gatwick Worth on 13 May 2024
Dear Hilary, Thank you for your review! We're delighted to hear that our hotel's location was convenient for your needs.We're sorry to learn about the issues you experienced.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Kind regards, Holiday Inn Gatwick Worth

10/10 Excellent

Radiqua

Travelled with family and small children
Very clean staff very nice.
Stayed 1 night in May 2024
Response from Holiday Inn Gatwick Worth on 7 May 2024
Thank you for your review! We're thrilled that you appreciated the cleanliness and friendliness of our staff. We hope to welcome you back again soon. Kind regardsHoliday Inn Gatwick Worth

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Location was great for airport access
Stayed 1 night in Apr 2024
Response from Holiday Inn Gatwick Worth on 7 May 2024
Thank you for your review! We are so glad you enjoyed our location and friendly, helpful staff. We hope to welcome you back again soon. Kind regards, Holiday Inn Gatwick Worth

10/10 Excellent

Patsy, Arvada

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and easy to park
Stayed 1 night in Apr 2024
Response from Holiday Inn Gatwick Worth on 7 May 2024
Thank you so much for your review! We are delighted that you loved our beautiful location and you found it easy to park. We hope to welcome you back again soon. Kind regardsHoliday Inn Gatwick Worth

8/10 Good

Asabi

Stayed 2 nights in Apr 2024
Response from Holiday Inn London Gatwick Worth on 13 May 2024
Dear Asabi, Thank you for your review! We are so glad you had a great stay here with us! We hope to welcome you back again soon! Kind regards, Holiday Inn Gatwick Worth

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
It was further away from Gatwick than I expected. But good hotel and breakfast. No fridge in the room
Stayed 1 night in Apr 2024

8/10 Good

Brendan, Hertford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It won’t affect all guests but it was not possible to obtain a vegan/vegetarian sandwich at lunchtime our second choice was for the tomato soup but that is only available in the evening it was on the menu given to us! . Our vegan burger meal in the evening was nice.
Stayed 1 night in Mar 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed upon arrival that we did not receive the room we had booked. Although we had reserved a king, we were put into a standard double with the comment that that is the rate we had paid. The room itself was nice. Newly renovated and clean but no power on either side of headboard. Although a nice property and hotel, we won’t return as there is no airport shuttle and cabs/Uber are expensive.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good hotel. We were not there for the airport but for a party in a nearby village. Really nice lobby, great bar and restaurant (which was not expected) and helpful, polite staff. Will book HI in the future.
Stayed 1 night in Mar 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities
It was very quiet
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
The hotel was of good standard Air con was only blowing cold
Stayed 1 night in Mar 2024

8/10 Good

Libbie

Travelled with partner
Liked: Cleanliness, staff & service
Overall was ideal hotel to stay night before our early flight from Gatwick.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, comfortable bed, loved having a bath in the bathroom to relax after a long international flight.
Stayed 1 night in Feb 2024

8/10 Good

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Gatwick Worth on 7 May 2024
Thank you for your review! We are so glad that you enjoyed your stay here with us! We hope to welcome you back again soon. Kind regards, Holiday Inn Gatwick Worth

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sameena

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’d definitely stay again - convenient to Gatwick airport, very quiet property, comfortable & clean room with a lovely king size bed, iron & ironing board, tea/coffee, fluffy towels. Would have been nice for parking to be included for the price we paid & to have had some conditioner - only hand/body wash supplied. Staff were helpful & check in/checkout a breeze. Thanks for a nice stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff, clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful check in staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

lindsey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Rooms clean, hotel good condition, however one of the reception staff was rude, we asked if we could have rooms together but the demale staff member didn't seem to want to help. We were given wrong directions to rooms as the hotel is labyrinth with poor signage to find rooms. Car parking was limited for disabled

4/10 Poor

Anne

Liked: Cleanliness
Don't believe the price
They charge £12.50 for 1 nights parking, which, added to the cost of the room, makes it uncompetitive for the area. The extractor fan in the bathroom runs continuously. Breakfast is included. It was ok but the hot food wasn't!
Stayed 1 night in Dec 2023

10/10 Excellent

Dione

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jamie

Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Josephine

Stayed 1 night in Dec 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great from check in to check out
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for LGW. About 1mile to public transport. Fair priced taxi service durect from hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adrian

Stayed 2 nights in Nov 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and good quality beds excellent sleep. Nice clean bathroom even have a none slip rubber mat in the bath/shower. Reception staff very amiable and the restaurant was nice and relaxing with a decent menu, enjoyed it
Stayed 1 night in Nov 2023

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Cost of parking at £12.50 was terrible & spoilt stay, won’t be going there again
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most impressive aspect of our stay was the superb and positive staff team. Excellent service, they made us feel very welcome and interacted positively and sensitively to the various visitors who had Down Syndrome who were competing in a local swimming competition. The food was excellent and the hotel very clean and organised.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because it was a convenient location and because they offered an early breakfast. I was very satisfied with my stay.
Stayed 1 night in Nov 2023

6/10 Okay

clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel close to Gatwick Airport
Trip was fine My only complaint is that I thought that the restaurant was a little pricing
Stayed 1 night in Nov 2023

8/10 Good

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here, the staff were all very warm, friendly & helpful. The only reasons for the 4 star was that the fridge didnt go cold & the parking was a bit steep as i met my partner there which meant we ended up paying for parking twice. Other than that it was lovely and i would definitely stay again.
Stayed 1 night in Nov 2023