Top Hotels Near Craftery Gallery in Hartford from AU$110

"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"Good location "

"Our experience was fabulous. This is a beautiful hotel. We will be back in a few weeks for another event. Thank you. "

"yes"

"We had a problem with the heat in our first room, and staff was very accommodating and relocated us to an upgraded room. Beautiful hotel; clean; friendly staff."

"Clean room"

"Great stay "

"Host correspondence was a bit slow, but all my questions were answered. The apartment itself was nice and decently clean. Bed was very comfortable but the couch was a bit stiff. Lots of closet space. I only stayed one night so there's not too much I can say but overall I would recommend it "

"Overall suite was cozy, everything was brand new! The communication with owner was not good, reached out and got no answers about where to place garbage, and where exercise room was although he did answer first day about tv even though what he suggested didn’t work to fix it. The water in shower was luke warm at best both mornings. More towels are needed as well as better communication on the building and the amenities of the building such as location of pool, exercise room etc! "