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Best Western Heritage

4.0 star property
Travelers relax by the outdoor pool after exploring Kolatoli Beach, then start each morning with a hearty breakfast buffet included with their stay

Choose dates to view prices

Best Western Heritage offers an upscale retreat near Kolatoli Beach. Enjoy complimentary breakfast, rejuvenating spa treatments, and pool lounging. Free self-parking and bike rentals make exploring the area convenient and stress-free.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$51
includes taxes & fees
7 June - 8 June
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About this property

Best Western Heritage

  • Upscale hotel near Kolatoli Beach
  • Located close to Burmese Market and Cox's Bazar Lighthouse, Best Western Heritage provides a free breakfast buffet, a free food/drink shopping service and concerts and live shows. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An outdoor pool
    • Free self-parking
    • A free bus station shuttle, bike hire and tennis courts
    • Express check-out, ATM/banking services and barbecues
  • Room features
  • All 236 rooms have comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
  • Other amenities include:
    • Bathrooms with rainfall showers or Jetted bath plus free toiletries and hairdryers
    • 32-inch LCD TVs with digital channels
    • Balconies or patios, wardrobes/cupboards and separate sitting areas

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Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Guests must transfer to the property via airport shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g. directions)

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 15.0 per day.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (return)
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Best Western Heritage have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Best Western Heritage?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Best Western Heritage on 7 June 2026 start from AU$51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Heritage pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Heritage?

Self-parking is free at this property.

What time is check-in at Best Western Heritage?

Check-in start time: 1:00 PM; check-in end time: anytime.

What time is check-out at Best Western Heritage?

Checkout is at 11 AM.

Does Best Western Heritage provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 25 per vehicle applies.

Where is Best Western Heritage located?

Located in the heart of Cox's Bazar, this hotel is within 1 mi (2 km) of Kolatoli Beach and Laboni Beach. Burmese Market and Cox's Bazar Lighthouse are also within 2 mi (3 km).

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Reviews

Reviews

8.2

Very good

8.2

Cleanliness

6.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 27 out of 48 reviews
Rating 8 - Good. 6 out of 48 reviews
Rating 6 - Okay. 8 out of 48 reviews
Rating 4 - Poor. 5 out of 48 reviews
Rating 2 - Terrible. 2 out of 48 reviews

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good experience at the hotel. The staff were delightful and quick to help. My room was well equipped for a business visit with good working space and wifi, as well as being comfortable, quiet and had a great view towards the beach and sea. I used the gym, ate breakfast and had coffee from the coffee bar - all very acceptable. It has my recommendation
View from my balcony
Sun setting
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, breakfast and room size, comfortable beds, and well trained staff
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Mohammad Arif

Liked: Cleanliness, staff & service
Overall service and facilities are excellent, but restroom is quite old .
Stayed 3 nights in Aug 2025
Verified

8/10 Good

suvro

Liked: Cleanliness, amenities, property conditions & facilities
Good environment & good service
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

sumon

Liked: Cleanliness, staff & service, amenities
Everything is excellent. But spa is not available there.Thank you.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Motaher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Exceptionally polite staff. Highly recommend this hotel. An excellent value for money. We got more than our money's worth.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was reasonably priced, clean and staff were courteous and professional
Stayed 1 night in May 2024
Verified

10/10 Excellent

Ankan Ghosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained place to stay, everyone was friendly and helpful.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Oliur

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good customer service
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet, cool.
Stayed 2 nights in Apr 2024
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Staff is excellent, the property needs renovating

The room I was booked in had an ant problem, I can see a trail going to a hole in the wall. The glass for the bathroom seemed kind of dirty. Only had 1 small towel provided when I entered. It was pretty spacious th- oh my goodness. Is that a blood stain on the wall? And on the pillow? The staff is really helpful and friendly though. They let me switch rooms and the second room was a bit better.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Mamunur

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel staffs were very friendly and helpful. However, the room that I stayed in was below standard. The toilet bowl was very dirty, no way goes with Best Western standard. I asked the front desk, but they didn't change my room. In the washroom, shower place was not separate, so when we take shower, the whole washroom would become watery and wet. We also found a cockroach on our bed. I would never go back to this hotel.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Jonathan D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel that's a bit away from the beach

I liked the hotel. It worked nicely for our group. Room was comfortable, staff was friendly. The location is good. Not on the beach, but not a terribly long walk to get to the beach. Breakfast is not really geared around Western tastes, but they don't seem to have so many international guests, at this point. I had some very tasty cheesy omelettes. The only thing that wasn't real good was the temperature of "hot" water in the shower. On our floor, it was barely warm.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

SAYED MOHAMMED NAHIDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel location and conditions very good. Fare was very reasonable. Staffs are very friendly. Specifically Miss Sajeda was very cooperative in the front desk. Wish to stay next time Insha Allah
Stayed 1 night in May 2026
Verified

10/10 Excellent

sheikh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice Good location Breakfast very very busy Crowed with local tourists
Nice reception
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Iffat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights at Best Western Heritage, and I had a wonderful experience. I truly loved the atmosphere in the lobby; it was very neat, clean, calm, and quiet. My hotel room was excellent—very spacious and comfortable. I especially enjoyed the beautiful beach view from my balcony. All of the staff members were very polite, friendly, professional, and helpful, especially the front office staff, Sajeda and Fardin. I would also like to specially mention Najrul Bhai, who was extremely helpful and kind. He arranged transportation for us to visit Inani Beach, and we truly enjoyed the trip a lot. Without his support and assistance, our experience would not have been as enjoyable. Thank you so much, Najrul Bhai, for your wonderful behavior and outstanding service. I truly appreciate all the efforts made by the hotel staff to make my stay comfortable and memorable. I would love to visit again in the future, and I would highly recommend Best Western Heritage to everyone who is looking for excellent hospitality and outstanding service. Thank you once again for providing me with such a pleasant experience and beautiful memories. I sincerely appreciate it.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Md Kawser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in coxbazar
Stayed 2 nights in May 2024
Verified

6/10 Okay

Rayat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet was dirty, no hand wash given until asking, fridge was closed, ants in the balcony, bed had stains. Food was good Staffs were helpful
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Symon

Liked: Cleanliness, amenities, property conditions & facilities
Overall not bad
Stayed 4 nights in Jun 2025
Verified

4/10 Poor

Andrew

Disliked: Staff & service
Bfast could be better. Checkout is slow.
Stayed 1 night in May 2025
Verified

6/10 Okay

Eftekharul Alam

Liked: Staff & service
Should work on the lobby ambience and guestroom washrooms
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Dipto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The flash in the washroom didn’t work. The bathtub was stained. The lighting was so poor that it looked like a scene from horror movie.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Shawan

Disliked: Staff & service
The worse hotel. Every day the shut down the elevator and on it for few hours. Also every day they shut down the electricity for 2-3 hours. I will never stay in that hotel
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

Onike

I made a reservation about a week prior my arrival, when I got to the hotel they had me sitting and waiting for several hours, they had no idea about my reservation even after me providing all that they ask for went as far as calling Expedia to had the talk to the staff at the hotel yet they still couldn’t figure out till the last minute when I was about to cancel the stay and book somewhere els, other they that my stay there was pleasant and don’t have any other complain, I would still prefer other top hotel in town , if you are looking for better service, accommodation was great non the less.
Stayed 3 nights in Aug 2024
Verified

6/10 Okay

Ramiz

Broken toilet,and Didn’t provide any substitute , i was required for (GM)Manager in front desk,wanted to discuss the situation but manager never showed up.
Stayed 1 night in Feb 2024