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"I want to start by saying the front desk agent was friendly when we first checked in. Unfortunately, the experience quickly went downhill after that. We received our first room key and went upstairs, but it didn’t work. The key flashed yellow instead of green, and it sounded like someone might already be inside the room. I went back downstairs to let the front desk know. She insisted the room was assigned to us and nobody should be in there, but gave me another key. The second key didn’t work either. We went back downstairs and she apologized and gave us a different room. We went upstairs again — that key didn’t work either. At this point we had already made several trips back and forth. On the fourth trip downstairs I was getting frustrated and let my daughter speak with her. She sent us back upstairs again with another key, but this time the lock didn’t even register the card. When we returned again, she questioned whether we were using the key correctly, which was frustrating. After about 30 minutes and six trips up and down, she finally checked the door herself and confirmed the key system wasn’t working. Eventually we received a room that worked. My issue isn’t the malfunction — things happen. The problem was how the situation was handled and repeatedly being blamed for something that wasn’t our fault."

"We were allowed to extend our checkout time by an hour to accommodate a sleeping baby. "

"The Hilton Hotel Oak Lawn, IL was beautiful. The customer service of staff was excellent. It was in an outstanding location for eating and shopping. We were there for funeral so we didn't do any pool or gym. The restaurant in lobby had a delicious buffet breakfast with everything on buffet."

"Parking was terrible, had to park around the building in the back of the hotel. Tons of people sitting outside smoking and drinking on the property. The blow dryer wasn’t working in the room: Wasn’t offered another room the maintenance person came to the room an repaired the blow dryer in the room while we were in the room for almost an hour which made me feel very uncomfortable.Then the lights went out from about 3am to 7am!!!! No apologies nor accommodations nor even an explanation! Doors slapping all night with the neighbors in/out the room. Not sure what was going on but it was way too much action in that building. Just loud and noisy both night I stayed there, The rooms are old and outdated. It doesn’t smell clean nor fresh in the rooms. I’ll never ever book with this hotel again. "

"Cleanest of area properties I have found. Kind and helpful staff. "

"Awesome staff, nice rooms, and the breakfast was great too! Would definitely stay here again. "

"Fast check in clean room, friendly staff"

"Relaxing"

"Clean room & staff was amazing! "