Superior Room, 1 King Bed

Reviews of Cottage Grove Inn

2.5 out of 5
Cottage Grove Inn
845 Gateway Blvd, Cottage Grove, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a night while traveling.
Stayed 1 night in May 2024

10/10 Excellent

Krista, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say anything negative - the rooms were updated and clean. Lots of amenities other motels don't offer. Extremely friendly and helpful staff Next time I'm in Cottage Grove, no doubt I'll stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed there under previous ownerships. Good night's sleep for a reasonable value.
Stayed 1 night in Apr 2024
Response from Jay on 7 May 2024
Thank you for taking the time to share your experience at our motel in Cottage Grove. We're glad to hear that you enjoyed a good night's sleep at a reasonable value. We hope to welcome you back soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the room was very clean and quiet.
Stayed 1 night in Apr 2024
Response from Jay on 7 May 2024
Thank you for your kind words! We're thrilled to hear that you appreciated our friendly staff and enjoyed your stay in our clean and quiet room. We look forward to welcoming you back on your next visit!

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Sort of scruffy, but, comfortable. Conveniently located.
Stayed 1 night in May 2024
Response from Jay on 7 May 2024
Thank you for your feedback! We're delighted to hear that you found our staff friendly and our location convenient. We appreciate your comments on the comfort of our accommodations, and we're continuously working on improvements, such as a new elevator, automatic door, and more. We look forward to your next visit!

10/10 Excellent

Mark

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jay on 7 May 2024
Thank you for your feedback!

10/10 Excellent

BRUNO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024
Response from Jay on 7 May 2024
Thank you for your review! We look forwards to seeing you next time you are in the area!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff. Quiet rooms.
Stayed 1 night in Apr 2024
Response from Jay on 7 May 2024
Thanks for staying with us! We've been making improvements on insuring noise is kept to a minimum, including adding noise cancelling machines to ensure that you get the rest you deserve.

8/10 Good

Jason

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
The staff were really nice and helpful. The area around the hotel was a little run down.
Stayed 2 nights in Apr 2024
Response from Jay on 11 May 2024
Thank you for your valuable feedback. We're pleased that you enjoyed your time with us and appreciate your insights, which help us enhance our services. Our neighboring properties are expected to clean up their lots as we get into dryer months.

6/10 Okay

Tressa

Liked: Staff & service
Disliked: Property conditions & facilities
It was just the cheapest and closest to our event.
Stayed 2 nights in Apr 2024
Response from Jay on 11 May 2024
Hi Tressa, thanks for staying with us. We do our best to provide a great value to our guests.

8/10 Good

Melissa, Portland

Liked: Cleanliness, staff & service
Disliked: Amenities
Very accommodating staff for a busy weekend (they opened breakfast an hour early). Bed was comfortable and the rooms have a white noise machine which was nice.
Stayed 1 night in Apr 2024
Response from Jay on 11 May 2024
Thanks for staying with us! We are glad you utilized the white noise machine, as we do our best to take guest feedback and continually improve our property. We are installing an elevator, have added an automatic door, and made other improvements to ensure a great and consistent experience.

8/10 Good

Carl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff. Some work still needed with remodeling or upgrading.
Stayed 6 nights in Apr 2024
Response from Jay on 11 May 2024
Thanks for staying with us! We are almost complete with our elevator and also expect our pool to be finished as well.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Jay on 11 May 2024
Thank you for your feedback!

8/10 Good

Kathleen, Missoula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good option in a nice small town. The pet friendly room was clean and large. Breakfast was ordinary but they did have sugar free syrup. Staff was friendly and efficient.
Stayed 2 nights in Apr 2024
Response from Jay on 11 May 2024
Thank you for sharing your feedback. It's great to hear that you had a positive experience, and we're eager to make your next visit even better. Thank you for choosing us, and we hope to see you again soon

4/10 Poor

Donald

Travelled with partner
Disliked: Amenities
The bed was uncomfortable and the heat incredibly noisy.
Stayed 1 night in Apr 2024
Response from Jay on 11 May 2024
We strive to provide the best possible service and accommodations, and it seems we fell short this time. We are evaluating the heating unit to either repair or replace it. We typically run an audit on these units every 6 weeks.Please consider giving us another chance to show you the high standard of hospitality we aim to provide. We hope to see you again and improve upon your last experience.

6/10 Okay

Kimberlee, Lynnwood

Travelled with family and small children
It’s an okay motel stay if you just need a stopping point in your drive. It’s close to the freeway and the property was well lit at night. We weren’t sure how clean it was since we saw a carpet beetle on our sheet. Breakfast was bland and coffee was really bitter. I overheard staff not liking the coffee they set out as well so not sure if it was typical or just not well made that morning.
Stayed 1 night in Apr 2024
Response from Jay on 8 Apr 2024
Thanks for staying with us! We do our best to ensure cleanliness and have routine pest control. If you do run into any issues, you can always let our front desk know, as they will ensure that you get the service level that matches our expectations.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jay on 11 May 2024
Thanks for staying with us!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was clean
Stayed 1 night in Apr 2024
Response from Jay on 11 May 2024
Thank you for noticing our team! They do a diligent job of ensuring your comfort.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off interstate.
Stayed 1 night in Apr 2024
Response from Jay on 11 May 2024
"Thank you for taking the time to leave us a review! We're thrilled to know that your experience was largely positive. Your feedback is invaluable to us as we continue to improve our services. We look forward to welcoming you back in the future!

6/10 Okay

Carma

Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Mar 2024
Response from Jay on 11 May 2024
We're sorry to hear that your experience didn't fully meet your expectations. We are committed to improving our services and value your insights. Please feel free to share any specific areas where you think we could do better. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.

10/10 Excellent

Van

No review
Stayed 1 night in Mar 2024
Response from Jay on 11 May 2024
Thank you for leaving a review! We hope to see you again so that you may evaluate our consistency.

6/10 Okay

Donald, Parksville

Travelled with partner
Friendly staff. Excellent breakfast included. Comfortable bed.
Stayed 1 night in Mar 2024
Response from Jay on 25 Mar 2024
Appreciate your comments

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facilities were clean but worn. The beds were extremely hard and uncomfortable. The neighborhood seemed kind of sketchy.
Stayed 1 night in Mar 2024
Response from Jay on 25 Mar 2024
Hi David, we are adding a few things including an elevator, automatic door, and freshening up our pool before spring. Otherwise, the facilities are renovated. We always add extensive improvements every 2 years.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly upgraded room, clean and plenty of shops nearby
Stayed 1 night in Mar 2024
Response from Jay on 18 Mar 2024
Thanks for staying with us!

2/10 Terrible

Belinda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress/ flooring/doors/ walls dirty. Large spider web in the bathroom with large spider. Food on Wall. Bathroom filthy
Stayed 1 night in Mar 2024
Response from Jay on 20 Mar 2024
Hi Belinda, firstly I want to extend my sincerest apologies for the experience you had with us. It's clear from your feedback that we fell short of not only your expectations but also the high standards we set for ourselves. Please know that we take your comments very seriously.We will be investigating your situation as these touch points are audited before we put a room online. Furthermore, pests are dealt with our pest control contractors that typically do a great job.

10/10 Excellent

Peter

Stayed 1 night in Mar 2024
Response from Jay on 11 May 2024
Appreciate the response!

8/10 Good

Bob

Liked: Staff & service
Disliked: Property conditions & facilities
No WIFI connection in our room #230. Room smelled of air freshener
Stayed 1 night in Mar 2024
Response from Jay on 12 Mar 2024
Hi Bob, thanks for staying with us. If you have any issues wifi, you can let our front desk know and they will help you get connected.

10/10 Excellent

amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The woman (probably manager) Nicole was extra sweet and personable. Everything is always much nice when you have a friendly, outgoing person to help you. I will definitely stay there again if i need a place to stay.
Stayed 1 night in Mar 2024
Response from Jay on 12 Mar 2024
Thanks for staying with us. Our team, including Nicole, do a wonderful job of ensuring your comfort. We look forward to seeing you next time!

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was ok. The Jacuzzi room we got was nice, but we had a loud couple with their young child with them that were pretty noisy in the room adjacent to ours. Would have been nicer if you couldn't hear the people in the next room.
Stayed 1 night in Feb 2024
Response from Jay on 1 Mar 2024
We appreciate your feedback! The jacuzzi rooms are in our interior corridor in the quietest are of our property. The next time you stay with us, please let us know if you are being disturbed as we'll notify any offending parties, even those that involve a sugar rush to ensure you have a comfortable stay.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this hotel was tucked away but yet close to the freeway. The staff were very helpful. They went above and beyond to help carry a disabled individual to and from their room. The breakfast was hot and fresh!
Stayed 1 night in Feb 2024
Response from Jay on 1 Mar 2024
Thanks for staying with us! Our staff does a great job of ensuring that everyone of our guests enjoys the same experience that we are known for. We hope to see you next time!

6/10 Okay

Hortensia

Stayed 1 night in Feb 2024
Response from Jay on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2024
Response from Jay on 22 Feb 2024
We apologize for any issues you may have had. You can always contact us directly to let us know what the issues were as we do take complaints seriously.

4/10 Poor

Andrew

Stayed 1 night in Feb 2024
Response from Jay on 25 Mar 2024
I apologize your stay didn't go as you expected. We'll be critical about this to ensure our team is on the same page and providing a consistent experience that all our guests enjoy.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 1 night in Feb 2024
Response from Jay on 22 Feb 2024
Appreciate you noticing our team

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay here! The room was so clean.
Stayed 1 night in Feb 2024
Response from Jay on 22 Feb 2024
Thanks for staying with us!

8/10 Good

Fred, Central Point

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was attentive and courteous. Did have a clean room other than towels hanging inside restroom door and microwave needed a wiped out.
Stayed 2 nights in Feb 2024
Response from Jay on 22 Feb 2024
Hi Fred, we appreciate your stay. We'll bring up your issues to our staff and see what we can improve upon, as this does not meet even our own expectations.

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean 3.5 star level
Stayed 1 night in Feb 2024
Response from Jay on 22 Feb 2024
Thanks for staying with us! We take pride in our cleanliness and will convey this to our staff.

8/10 Good

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Cottage Grove
Stayed 2 nights in Feb 2024
Response from Jay on 22 Feb 2024
Thanks for your feedback!

6/10 Okay

Erik, Lakewood

Liked: Cleanliness, staff & service
The property is conveniently located off the freeway, a little bit of traffic noise; staff were friendly & helpful. Unfortunately, we were here during an ice storm & the power was out in the entire town & the road was closed to get back to town, so we were stuck in Eugene without our stuff. Phone lines were also down. Staff did all they could under the circumstances! It was rough all around.
Stayed 3 nights in Jan 2024
Response from Jay on 22 Feb 2024
Thanks for staying with us Erik, even in the worst of circumstances. It took almost 5 days to fully restore services throughout the area, and our staff did a tremendous job.Now that we have normalcy, we hope that you are able to visit us and experience our property the way we all expected.

10/10 Excellent

Gerald

Liked: Staff & service, amenities, property conditions & facilities
Always work with me for making special check in request and always polite. I've booked here before and will book here again.
Stayed 2 nights in Feb 2024
Response from Jay on 22 Feb 2024
Thank you for choosing us! We do our best to ensure your comfort and a consistent experience.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jay on 22 Feb 2024
Thanks for staying with us!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff is great but the property is starting to show its age. The owner needs to put money back into the property to upgrade many things throughout
Stayed 3 nights in Jan 2024
Response from Jay on 29 Jan 2024
Hi Daniel, thanks for staying with us. Our staff does do an amazing job! We do apologize about the property status, as we are adding an elevator and replacing concrete stairs on one staircase. Our rooms however, are fully renovated. We hope that you do see the changes and evaluate the property without improvements occuring.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopping point on road trip
Nice hotel for our one night stop on the road. It was quiet, newly renovated, comfortable bed, friendly staff and good breakfast. Lots of restaurants nearby as well.
Stayed 1 night in Jan 2024
Response from Jay on 29 Jan 2024
Appreciate your feedback! We are a great transient stop for your road trip to make sure you get the rest you need to continue on your journey.

8/10 Good

Sangeeta

Liked: Room comfort
Stayed 3 nights in Jan 2024
Response from Jay on 23 Jan 2024
Thanks for staying with us!

8/10 Good

Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room, good water pressure, renovated rooms, great breakfast.
Stayed 1 night in Jan 2024
Response from Jay on 10 Jan 2024
Thanks for staying with us! We hope to see you the next time you are in the area. Until then, safe travels!

10/10 Excellent

Martha

Stayed 1 night in Jan 2024
Response from Jay on 10 Jan 2024
Appreciate the feedback!

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Jay on 29 Jan 2024
Thanks for your feedback!

10/10 Excellent

Cora

Stayed 1 night in Dec 2023
Response from Jay on 23 Jan 2024
Appreciate the review. We hope to see you the next time you are in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Although the neighboring properties are seemingly vacant agribusiness gravel lots, the hotel’s property is well kept and the room was tidy and clean.
Stayed 1 night in Dec 2023
Response from Jay on 10 Jan 2024
Thank you for noticing the TLC our staff puts into your experience! We are continually improving our property, including a new elevator, an automated entry door, and more.