"Let me start with the positives. This place is beautiful and the room was spectacular (one of the casitas) and the views of garden of the gods are unmatched. However, when I checked in they gave me keys to the wrong room which lead me to walking into a couple in their space. Awkward. We then went to dinner and the food was ok! Drinks were great. I took my mother back to her room and her room was freezing. We called several times and they told us they couldn't control the heat without an engineer who wasn't working on Mothers Day? She had to leave her room at 6am and go back to her house bc she couldn't even shower in the freezing room. They said they would hook us up our bill but they only gave us 50% off brunch? Ridiculous. The night before we ordered two drinks for room service- over an hour to get a drink brought to the room. That night I told the hostess we had brunch at 11am the next day but my spa appt was at 10 and could we move it to 11:30? Nope. They were fully booked and could not accommodate! We got to brunch the next day and half of the dining room was empty. I showed up to my spa appt and they tell me after waiting for facialist that she took in the wrong client and could no longer do the service I booked. They made that right by comping my service. I told them at noon to bring my bags to the front desk please since my room was very far away- they were not there hours later when I left. The service here needs a major overhaul. People were nice, but disappointed!"
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