1. Windows and window sills had not been cleaned, some had bird faesces and cobwebs
2. The outdoor veranda and chairs were not cleaned and had pieces of wood, dirt, bird faesces, rice and other food matter on many areas (we cleaned this so we were able to eat at the table)
3. We were not provided a kitchen scourer or sponges (we purchased these ourselves)
4. The lounges and one of the beds has sheets that smell wet, damp and musty
5. Some of the kitchen utensils were not clean and were faulty
6. All floors were visibly dirty covered in dust, dead ants, dirt and rubbish (photos supplied)
7. We found a pair of someone’s underpants in the bedroom on the ground floor (photo supplied)
8. Pest- black spider and ant infestation
9. The shower drain on the ground floor is blocked and as a result floods if someone showers in the bathroom
We have spent the day cleaning the property so we can enjoy the rest of our stay.
Despite this the property manager was very responsive and did everything she could to resolve the matter, however unfortunately we didn’t feel it was resolved to our level of expectation.