Indoor pool
Check availability

Reviews of Nautilus Resort - Executive Apartment with Beach on your doorstep

Nautilus Resort - Executive Apartment with Beach on your doorstep
Sapphire Beach, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 2 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

5.0/10

Cleanliness

Reviews

6/10 Okay

Wayne W.

Liked: Cleanliness
Ok for the money
We agree with the previous reviewer who gave this property 3 stars. The resort itself is older but fine especially for young kids- our kids loved the pools. The accommodation is just ok- in contrast to a lot of rentals on certain sites these days, it has a jaded air about it that gives a sense that the owner doesn’t care too much… Some minor improvements would make a huge difference- eg get a shower head that doesn't keep falling off, spend $15 on a toilet seat cover, maybe get a $350 smart tv from Aldi. It would’t take too much…
Stayed 11 nights in Jan 2023
Response from VrboOwner on 14 Feb 2023
Hi Wayne, we appreciate your rating! Your feedback is important to us as we are always looking for ways to increase customer satisfaction. We will make sure to pass your remarks on to the management. We hope to serve you better in the future.

6/10 Okay

grace t.

Disliked: Cleanliness
Just ok
Great location and the pool facilities are fine. But the unit was not very clean on arrival. Several services very dusty and the ceiling fans so dirty we did not want to use them. Main complaint is the lack of cutlery, crockery, pots and pans. Barely enough for 3 people let alone family of 4. Communication marked down as problems were not addressed as per expectations. Eg only 2 towels were provided. We arrived on Sunday and needed to wait till Monday for this to be resolved. Reported light bulb and dust issues were not addressed. On Thursday afternoon the air conditioner died and we left several messages during business hours without response. Even if the air con could not be fixed, would appreciate a call back and maybe some discount (given the above mentioned ceiling fans). Sorry to keep going but we have stayed with many Stayz properties without these issues. The furniture is dated: The sofa bed really uncomfortable (even for one teenager) and with 1 of the 4 dining chairs you can’t lean back. Oh, and shower rose does not match its holder and kept falling down. With some care and attention this would be a really nice villa.
Stayed 5 nights in Dec 2022
Response from VrboOwner on 1 Feb 2023
Hi Grace, We are truly sorry to hear about the issues you experienced with us, and please be assured that this is not the kind of service we would like to offer you or any of our guests. We in no way didn't mean to ignore your reports. This was unacceptable service on our part and we understand your disappointment. We will take the necessary action to avoid this from happening again. Thank you for bringing these issues to our attention.