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Reviews of iStay Hotel Ciudad Juarez

3.5 out of 5
iStay Hotel Ciudad Juarez
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juarez, CHIH

Reviews

8.0

Very good

Rating 10 - Excellent. 499 out of 1007 reviews" "
Rating 8 - Good. 246 out of 1007 reviews" "
Rating 6 - Okay. 98 out of 1007 reviews" "
Rating 4 - Poor. 69 out of 1007 reviews" "
Rating 2 - Terrible. 95 out of 1007 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paola A

Travelled with family
Liked: Staff & service, amenities
I stay years ago, now I can tell that bed looked old for me. And the breakfast without flavor :(
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

ELBA

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I wasn’t too happy the sheeted in one of the beds was dirty, then I was scared cause 3 times someone was peeking or maybe trying to get in but since he saw me he left but he did three times into the glass door that’s gives you view
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Gracias Jose, por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

10/10 Excellent

Sergio

Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Gracias Sergio por hospedarse con nosotros. Agradecemos su evaluación. Es un placer poder servirles.

10/10 Excellent

José

Stayed 2 nights in Mar 2024
Response from GM on 15 Apr 2024
Gracias Jose por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

6/10 Okay

Jesus

Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Gracias Jesus por sus comentarios trabajamos para mejorar nuestros servicios diariamente, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

6/10 Okay

Ivette

Travelled with group
Liked: Staff & service, amenities
Rooms need an upgrade they look old
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure needs fixing
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

10/10 Excellent

Aurhur

Liked: Amenities
Nice
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness and great customer service.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Muchas gracias Roberto por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Wilmar

Stayed 3 nights in Feb 2024
Response from GM on 20 Mar 2024
Gracias Wilmar por su preferencia y valorarnos con cinco estrellas, es un placer poder servirles.

4/10 Poor

Abdon

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Sentimos que no disfrutara al máximo de su estancia con nosotros; trabajaremos en resolver el problema señalado. Agradecemos su preferencia, Gracias por su opinión

2/10 Terrible

EDNA

Disliked: Cleanliness, staff & service, property conditions & facilities
No ac Hot hot room
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

6/10 Okay

Rafael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Las condiciones del hotel son viejas en general. La television es de muy vieja tecnologia. Durante mi estancia 1 de los dos elevadores no funcionaba y por varias horas el 2do elevador tambien se descompuso. Mi llave de la puerta se desprogramos 2 veces y realmente fue molesto. Ademas la refrigeracion no funcionaba, solo tenia la opcion de calefaccion. Pague un precio muy rasonable pero no creo justifique lo deteriorado del lugar.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Gracias Rafael por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro y poder ofrecerle una mejor experiencia.

4/10 Poor

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Sentimos que no disfrutara al máximo de su estancia con nosotros; trabajaremos en mejorar nuestras instalaciones y servicio. Agradecemos su preferencia, Gracias Jaime por su opinión.

6/10 Okay

Guillermo

Good location
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one problem, our area was not quiet. We could hear carts going to the kitchen, several of them. This was at about 5 am. And then the noise from the pool. That started at about 7 am. Hard to relax after a long drive.
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again

10/10 Excellent

Andres

Stayed 1 night in Jan 2024
Response from GM on 21 Mar 2024
Gracias Andres por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

8/10 Good

Luis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
1 of the elevators did not work. The tv did not work either
Stayed 3 nights in Feb 2024
Response from GM on 14 Feb 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Gracias Ricardo por su preferencia, nos da gusto saber que disfrutó de su estancia con nosotros, esperamos vuelva a visitarnos será un placer recibirle nuevamente.

8/10 Good

Raul

Travelled with partner
General condition of the hotel going bad..tear carpet on the hallway..rooms need improvement
Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

10/10 Excellent

Marisol

Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Muchas gracias Marisol por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

4/10 Poor

Carlos, Midland Tx

Disliked: Staff & service, property conditions & facilities
Old tv and poor breakfast
Stayed 3 nights in Jan 2024
Response from GM on 18 Jan 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

8/10 Good

Ruby

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We like it because of the pool for the kids and that it's indoors, it's definitely our favorite place to stay when we visit Juarez.
Stayed 3 nights in Dec 2023
Response from GM on 8 Jan 2024
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

jesus M.

Stayed 1 night in Dec 2023
Response from GM on 22 Jan 2024
Gracias Jesus por su prferencia, nos da gusto saber que disfrutó de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirle nuevamente.

2/10 Terrible

Fernando

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I mean thugs property is a okay economical not deserve the VIP status at all
Stayed 1 night in Dec 2023
Response from GM on 3 Feb 2024
We felt that he did not enjoy the maximum of his stay;. Thank you for your feedback.

4/10 Poor

GARCIA

Disliked: Cleanliness
No hot water
Stayed 1 night in Dec 2023
Response from . on 29 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023
Response from . on 26 Dec 2023
Gracias Roberto por su preferencia, nos da gusto saber que disfrutó de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirles nuevamente.

8/10 Good

JUAN

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from . on 26 Dec 2023
Gracias Juan por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

10/10 Excellent

Jesus manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful.
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could never connect to the wifi from my room. The room had an old smell, the property has not been updated for a very long time. The elevator does not seem very safe. There was no trash bin in the room, the room description said there was an in-room safe and there was not. There was nothing premium on this property except the location.
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Gracias Ivan por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on 8 Feb 2024
Gracias Ivan por su preferencia, nos da gusto saber que disfrutó de su estancia con nosotros. Es un placer poder servire.

10/10 Excellent

BENNIE, rio rancho

Liked: Staff & service, amenities, property conditions & facilities
Hotel is old and could use some remodeling!!!
Stayed 1 night in Dec 2023
Response from GM on 7 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Gracias Jose por su preferencia y valorarnos con cinco estrellas, es un placer poder servirles.

4/10 Poor

DEBRA

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on 14 Dec 2023
Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro y poder ofrecerle una mejor experiencia.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option
Stayed 1 night in Nov 2023
Response from GM on 23 Nov 2023
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

4/10 Poor

Jesus

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a very old hotel , the room was awful , they manage to change the room but was same
Stayed 3 nights in Nov 2023
Response from GM on 21 Nov 2023
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

8/10 Good

Liliana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 6 Nov 2023
Gracias por hospedarse con nosotros. Agradecemos su evaluación. Es un placer poder servirles.

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locatiin. Friendly staff.
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 21 Nov 2023
Gracias Arturo por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good no issues
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place for your money
Great place to stay for the price!! rooms need upgrade but I can not complain!! Will stay there again.
Stayed 1 night in Oct 2023
Response from GM on 6 Nov 2023
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place I loved this place
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y las habitaciones muy limpias
Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
Gracias Ricardo por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

2/10 Terrible

JuanCarlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, the blankets where dirty and the room was to noisy and the beds where not comfortable. Really bad experience.
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good no issues
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from GM on 2 Oct 2023
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.