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"The room was quite modern & comfortable especially considering the building is -800 years old. The location is fabulous. Chris checked us in & was very helpful, as were the other members of staff. We highly recommend the Chapter House to anyone who appreciates a hotel with a bit of character."

"Great hotel Great location. Excellent breakfast Friendly staff"

"Fab customer service"

"Staff all very friendly and helpful. Room was well presented, clean & well stocked. Small bottle of fresh milk in the fridge is a nice touch."

"Absolutely fine, was welcomed by a thoroughly nice chap who checked us in etc. Room was up in the rafters but was nice, comfortable bed and a magnificent bathtub. Spent an hour in the bar and enjoyed that, drinks were reasonable price and it seemed to be quite full. Had to leave at 06:00 to catch ferry so didn’t eat breakfast. Only negative was the toilet seat was quite loose and I felt a little uneasy sitting on the pan, expecting it to slip off at any second. Absolute not a show-stopper...

"My 4th stay at the Shah. The staff are as good as you can get (Thank you).I stayed 3 nights.The 1st 2 nights in room 6... nice double room.Amazing powerful shower and a huge bed. The 3rd night I was in room 9~a single room.I think it was near or over the kitchen,there was some sort motor running all night.maybe the fridge or freezer..it was load enough to keep me awake. The food was very good pub grub and large portions. "

"We had a really pleasant stay, friendly staff and excellent breakfast. Parking is limited but found a spot near by. "

"Nothing was too much for Bunny and Murial.Excellent Customer service.Rest of the staff were lovely. Had a lovely room looking out onto the fields with beautiful views of the forest and horse's. Food was very nice. Couple of minutes walk to shopping area. Will be booking to stay again."

"As soon as we artived the owner met us and took us ti our topm. Explained the entry procedure. The room was quite basic but clean and comfortable and more than acceptable for the price of the accomodation. The only slight doenside we were led to believe there was a bar and food but it is currently being reurbushed."

"Great choice for us Free parking, clean comfortable king bed, quiet and our room overlooked a green area."

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"Lovely old pub in centre of village, with fabulous ambience and great food Good sized room with comfortable bed, although some signs of wear and tear"

"They are having building work at the moment so a bit noisy at times. The room was spacious and comfortable. Bathroom very clean. Excellent value for money. Included breakfast which was beautifully presented and tasty. "

"Excellent very friendly and dog welcoming "

"The staff were very good, always cheerful and ready and willing to help, answering any questions I asked. All-in-all a very comfortable and enjoyable 2-night stay. Well done all concerned."

"So glad we booked this place rather than a large hotel in the area that we were considering. The room was gorgeous with a big bath tub (we chose one of the big rooms). Check in was easy, staff were v friendly and accommodating despite looking after the restaurant too (special mention to Ashmi who waited on us a couple of times in the restaurant). Food is fab, especially the Sunday roast. We managed to get parking on each of the 3 days/nights we were there. The only thing to note is that the...

"Very comfortable place to stay. Staff are always extremely helpful & friendly. Rooms are nice and food is delicious. I have tried other places in Bournemouth but Pavilion Arms is definitely the one I’ll keep returning to. "

"Friendly and helpful staff"

"We had an amazing stay for the weekend. Really comfortable room. Food in the pub/restaurant was excellent and the staff were lovely and friendly. Couldn't ask for more!!! Highly recommend a visit!!!"

"Staff and service was excellent. Very friendly and engaging. Excellent breakfast and food generally. Great beer garden overlooking harbour."

"Very nice stay in this hidden gem. Had everything we needed, clean and spacious. One word of caution if you have a big car the entrance is tight but you do have an allocated parking place right outside. Would stay again"

"It was an incredible stay amd overal i think its amazing and comfortable. Would stay again."

"The place is very cute and cozy, looks exactly as shown in photos. "