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"It’s a very simple hotel, yet everything was clean and functional. Thank you all for your service."

"Great location, within walking distance to the castle and train station (because of luggage, we took a cab to the hotel). We stayed in a Japanese-style room which was spacious and comfortable for three of us. The staff was very nice and the breakfast solid. I would highly recommend this property."

"Room nice and clean. Good location. Breakfast not catering for western style but good. Perhaps add some cereal."

"The establishment is immaculate and boasts a welcoming staff that provides all necessary amenities. "

"Breakfast was fantastic. Don't know about parking "

"Great location! Excelent condition and breakfast!"

"Wonderful fully self-contained space in an amazing location. A real gem. I wish we stayed longer!"

"Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones."

"The family friendly atmosphere is wonderful. My kids didn't want to leave. The rooms were clean and comfortable. The breakfast was delicious and huge. Dinner was yummy too. Portion sizes are big. We can't wait to come stay again. Nao San is a great hostess. "