Thank you for sharing your review. We are pleased to read that you enjoyed our location and the pool, and that everything was impeccable.Looking forward to welcoming you back, soon.Regards.

Thank you for sharing your review. We are very happy to read that you love our good service and amenities.Looking forward to welcoming you back, soon.Regards.

Thank you for sharing your review. Please accept our apologies for the delay in assigning your room and for the unfriendly attitude. Rest assured it was an isolated incident resulting from a full hotel the night before and some late check outs. We fully understand your disappointment and can only ask for a second chance.Looking forward to welcoming you back, soon.Regards.

Thank you for sharing your review. We are happy to hear that you had a great stay and that you found the hotel to be clean.Looking forward to welcoming you back, soon.Regards.

Gracias por compartir su valoración y comentarios. Nos complace saber que la ubicación del hotel es de su agrado y que también el estacionamiento es conveniente.La esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to read that everything was fantastic. We kindly ask you to accept our apologies for the high temperature in the lobby and dining area. The amount of glass in those areas makes it difficult to drop the temperature below 26 degrees. We are working on finding options to improve that situation.Looking forward to welcoming you back, soon.Regards.

Thank you for your feedback. Indeed, there is no direct entrance to the hotel lobby. However, there is an elevator that you can take from any parking level and from floor 1 in the mall, straight to the lobby. Apologies for the inconveniences.Looking forward to your return visits.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria. La esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to read that you liked our location. However, we did not impress you beyond expectations and will continue to work at improving our service.Looking forward to welcoming you back.Regards.

Thank you for sharing your review. We are pleased to read that you had a good stay. Rest assured we will continue working hard to make your stays even better.Looking forward to welcoming you back, soon.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue agradable.Lo esperamos pronto de regreso.Atentos saludos.

Gracias por su valoración y comentarios. Le ruego acepte nuestras disculpas por esta situación aislada, producto de la alta ocupación y de algunas salidas tarde.Lo esperamos pronto de regreso, convencidos de que su experiencia va a ser psoitivamente diferente.Saludos.

Thank you for sharing your review. Please accept our apologies for the lack of information. Our pool is seasonal and officially opens after March 20h. We do not have a hot tub. It is a jacuzzi that is kept at the same temperature as the pool. We will double check the issue of not having all food on the menu available and take action immediately. Thanks for the feedback.Looking forward to your return visits.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria. Lo esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to read that you had a good stay. Looking forward to your return visits.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria. Lo esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to learn that you loved the hotel. Looking forward to welcoming you back, soon.Regards.

Thank you for sharing your review. Please accept our apologies for the bad experience you had. We seemed to have assigned you a room that was not ready for sale. However, we offered to change you to another rooms and you did not come back to the reception. In any case, we reiterate our apologies for this isolated incident. I have to admit that finding your way to the parking lot may prove a little inconvenient the first time you use the hotel.Looking forward to welcoming you back to the hotel, as we are sure you will have a positively different experience.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria. Lo esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to know that you liked our location. Looking forward to welcoming you back, soon.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria. La esperamos pronto de regreso.Atentos saludos.

Gracias por compartir su valoración. Nos complace saber que su estancia fue satisfactoria y lo esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. I kindly ask you to accept our apologies for the uncharacteristic unfriendly and unhelpful attitude of the staff. I can assure you that this was an isolated incident which we have dealt with already. The sliding door of the bathroom have been fixed.Looking forward to welcoming you back, soon. We are sure your experience will be positively different.Regards & happy New Year.

Thank you for sharing your review. We are pleased to know that you will recommend our hotel. Looking forward to welcoming you back, soon.Regards.

Gracias por compartir su valoración. Nos complace saber que el hotel fue de su agrado. Lo esperamos pronto deregreso.Atentos saludos.

Gracias por compartir su valoración. Lamento mucho que su experiencia con nosotros no haya sido satisfactoria y le ruego acepte nuestras disculpas. En ausencia de comentarios, nos toca mejorar en todos los aspectos par que su próxima estancia sea placentera.Mientras, la esperamos pronto de regreso.Atentos saludos.

Gracias por compartir su valoración. Nos complace saber que nuestras instalaciones y servicios fueron de su agrado. Lo esperamos pronto de regreso.Atentos saludos.

Gracias por compartir su valoración. Lamentamos mucho que su experiencia con nosotros no haya sido 100% satisfactoria y le rogamos acepte nuestras disculpas. Cuente Usted con que seguiremos trabajando arduamente para mejorar en todos los aspectos.Mientras, lo esperamos pronto de regreso.Atentos saludos.

Gracias por compartir su valoración y comentarios. Le ruego acepte nuestras disculpas por la mala actitud del personal de recepción. Le puedo asegurar que eso no representa los valores por los cuales somos reconocidosy y que vamos a reforzar la capacitación con el equipo.Mientras, la esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to hear you had a great stay, and that you enjoyed the location near restaurants.Looking forward to welcoming you back, soon.Regards.

Thank you for sharing your review. We are pleased to hear you had a good experience, and that you enjoyed the location and the city. We will continue working hard to exceed your expectations and offer an experience worth a 10!Regards.

Thank you for sharing your review. We are pleased to read that you found the breakfast to be good, and the room comfortable.Looking forward to your return visits.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria.La esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are sorry that we did not assign you a room with better views, and we apologize. Rooms are assigned upon arrival, and always subject to availability. Next time you come, let us know of our preference ahead of your arrival, and we will do our best to accommodate you.Regards.

Thank you for sharing your review. We are pleased to read that the breakfast staff was excellent. We look forward to welcoming you back, soon.Regards.

Thank you for sharing your review. Please accept our apologies for anything that may have not been right during your stay. We will check what could have happened during those dates to ensure we take corrective and preventive measures that guarantee total guests' satisfaction.Looking forward to welcoming you back.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nootros ha sido satisfactoria. La esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to read that your experience with us was satisfactory. Looking forward to welcoming you back, soon.Regards.

Gracias por compartir su valoración y comentarios. Lamento mucho que su habitación haya sido asignada con las deficiencias mencionadas, y le ruego acepte nuestras disculpas. Vamos a revisar cada tema en detalle, para solucionarlos.Mientras, lo esperamos pronto de regreso, convencidos de que su experiencia va a ser positivamente diferente.Atentos saludos.

Thank you for sharing your review. Please accept our apologies for the inconveniences you faced. I will investigate what could have gone wrong, to take corrective and preventive actions. Indeed, our Internet provider had a failure between 06:30 and 10:00 on August 31st, something we have no control of.Looking forward to welcoming you back, soon. We are convinced you will have a positively different experience.Regards.

Gracias por compartir su valoración y comentarios. Nos complace saber que estuvo a gusto en el hotel, y que le pareció muy bueno. Lo esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. We are pleased to know that you found the hotel to be nice, and we are looking forward to welcoming you back, soon.Regards.

Gracias por compartir su valoración. Nos complace saber que su experiencia fue satisfactora.La esperamos pronto de regreso.Atentos saludos.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria. La esperamos pronto de regreso.Atentos saludos.

Gracias por compartir su valoración. Nos complace saber que su experiencia con nosotros fue satisfactoria. La esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. Please accept our apologies for not having met your expectations. In absence of comments, we have to work on every aspect of the operation.Looking forward to your return visit, with the conviction that your experience will be positively different.Regards.

Thank you for sharing your review. Please accept our apologies for the lack of cleanliness you experienced. We have very high standards of cleanliness, and we will make sure everyone involved abides by them.Meanwhile, we look forward to welcoming you back, soon, with the conviction that your experience will be positively different.Regards.

Apologies for walking you out. Indeed, we were sold out for the night, and we had no way of checking you in. The city hotels are very busy lately, and it is advisable to book rooms prior to the day of arrival.

Gracias por compartir su valoración. Lamento mucho que nuestro hotel no haya sido de su agrado, y le ruego acepte nuestras disculpas. En ausencia de comentarios, nos toca trabajar en todos los aspectos para garantizar estancias satisfactorias.Mientras, lo esperamos pronto de regreso.Atentos saludos.

Thank you for sharing your review. In reference to your comments, as we do not have ice machines on the floors, we provide ice upon request. The safe should have been unlocked. We will review issue with both housekeeping and maintenance. Please accept our apologies for any inconveniences we may have caused you.Looking forward to welcoming you back, soon.Regards.