All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is pretty nice, clean , the room was spacious and the staff was amazing, specially Nine at the reception, he was great and try to accommodate all our needs, cheff Ked was so helpful at the breakfast buffet.
Thank you all for making our stay so enjoyable!
Nancy
Stayed 1 night in May 2024
Response from Gabriele Lombardo on 24 May 2024
Dear Nancy,Thank you for taking the time to post your review related to your recent stay with us.I am extremely delighted to learn that you have found your home away from home in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. Rest assured, that your gracious commendations have been shared with all our colleagues, and particularly with Nine and Chef Ked, who have found in them a great source of motivation to continue to deliver the promise you came to expect and which we are known for.We truly value your loyalty, and we look forward to the pleasure of welcoming you back in the near future. Please feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
It was a very nice place to stay. I will highly recommend it.. great customer service!
Olivia
Stayed 2 nights in May 2024
Response from Gabriele Lombardo on 20 May 2024
Dear Olivia,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Totram,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Had a nice stay. Staff are very organised and helpful
Iain
Stayed 1 night in Apr 2024
Response from Gabriele Lombardo on 3 May 2024
Dear lain,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Outstanding staff, food and service. Great property!
JAY
Stayed 4 nights in Apr 2024
Response from Gabriele Lombardo on 17 Apr 2024
Dear JAY,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Hotel was very relaxing, lots of quiet spaces. Pool was great, not crowded. Room was big and comfortable
Randall
Stayed 3 nights in Apr 2024
Response from Gabriele Lombardo on 9 Apr 2024
Dear Randall,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our unique free-form tropical pool amidst our lush exotic gardens and its 20 meter water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Good
Mitra
Travelled with family
7 Apr 2024
Liked: Staff & service
The hotel needs upgrades
Mitra
Stayed 2 nights in Mar 2024
Response from Gabriele Lombardo on 9 Apr 2024
Dear Mitra,Thank you for taking the time to write this review related to your recent stay with us. I am very delighted to learn that you had an overall enjoyable staying experience in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence, are indeed some of the key elements which differentiate us.I have at the same time noted your comments with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed. We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Bryan
Travelled with family
6 Apr 2024
Bed was very comfortable. Enjoyed the pool and water-slide. Staff helpful and friendly.
Bryan
Stayed 3 nights in Mar 2024
Response from Gabriele Lombardo on 9 Apr 2024
Dear Bryan,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our unique free-form tropical pool amidst our lush exotic gardens and its 20 meter water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Vaishali,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Kimberly,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Chad
19 Mar 2024
Chad
Stayed 2 nights in Mar 2024
Response from Gabriele Lombardo on 9 Apr 2024
Dear Chad,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Good location - 15 mins walk from Chiang mai old town.
Beautiful pool and spa facilities
Friendly staff
Little to no provision in any of the restaurants for plant based diners
Emma
Stayed 3 nights in Mar 2024
Response from Gabriele Lombardo on 22 Mar 2024
Dear Emma,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our strategic location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it very convenient for all our guests to explore the city easily at any time of the day.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Interior of the hotel is spectacular and really spacious with many different shops and 2 restaurants. One is Michelin starred restaurant. Got a delux kind bedroom, it was spacious and good amenities. Bathroom is also very functional and with good quality amenities.
Staff are very attentive and their service was top notch. They are very courteous. Would absolutely stay here again. If you plan to have breakfast, select the option when making booking to save a few bucks. Huge number of items for breakfast and quite filling and the quality is pretty good.
Definitely a 5 star hotel.
Prabhakar
Stayed 2 nights in Mar 2024
Response from Gabriele Lombardo on 22 Mar 2024
Dear Prabhakar,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Nicole
12 Mar 2024
Nicole
Stayed 3 nights in Mar 2024
Response from Gabriele Lombardo on 3 Apr 2024
Dear Nicole,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
My wife and I had a wonderful stay at the Shangri-La in Chiang Mai. From airport pick-up to check-out we felt cared for and treated well. The friendly staff were always there to answer questions or provide aid. Our rooms were clean, roomy, and always taken care of. The breakfast buffet was a great way to start out each day, with the fruit bar and fresh juice being a highlight. We treated ourselves to a Spa while staying and also loved the easy access to their health club. We will definitely stay here again.
Taylor
Stayed 3 nights in Feb 2024
Response from Gabriele Lombardo on 12 Mar 2024
Dear Taylor, Thank you for sharing your valuable feedback regarding your recent stay in the hotel. I am very delighted to hear that you had an overall pleasant experience with us. Also, I am glad to learn that you found your room comfortable, clean and spacious, and that you were impressed by our heart-warming hospitality. Our CHI, The Spa Village surrounded by lush tropical gardens is indeed a wonderful destination within our resort, which makes us unique. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely, Gabriele LombardoGeneral Manager
Amazing staff, amenities and tour arrangements!! We traveled the world and this is one of the most memorable experiences thanks to the stellar team to help us arrange every detail of our stay. Exceptional team!!
Chia Cheng
Stayed 5 nights in Feb 2024
Response from Gabriele Lombardo on 12 Mar 2024
Dear Chia Cheng,Greetings from Chiang Mai.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Alex,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Ka lai Carrie
22 Feb 2024
Ka lai Carrie
Stayed 3 nights in Feb 2024
Response from Gabriele Lombardo on 28 Feb 2024
Dear Ka lai Carrie,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear siu,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
2/10 Terrible
Jack
16 Feb 2024
Jack
Stayed 5 nights in Feb 2024
Response from Gabriele Lombardo on 19 Feb 2024
Dear Jack,Thank you for staying at Shangri-La Chiang Mai.Based on your score, we realize that we have not been able to deliver that excellent service we are known for and which you came to expect. Since you have not mentioned any comment, and in order to further improve our service standards, we would be very grateful if you could advise us with more details at gabriele.lombardo@shangri-la.com, upon the shortfalls and/or grievances you have experienced, so that they can be addressed accordingly.Look forward to hearing from you.Sincerely yours,Gabriele LombardoGeneral Manager
The Shangri La was a lovely way to see Chiang Mai and to organize a day trip to Chiang Rai. The staff are exceptionally professional and kind. Shout-out to Mr. Chaou and the Concierge team. The housekeeping staff made our stay comfortable and when we were sick with a cold they brought us complimentary hot tea.
Great memories thank you.
Voula
Stayed 6 nights in Feb 2024
Response from Gabriele Lombardo on 19 Feb 2024
Dear Voula,Thank you for taking the time to post your review related to your recent stay with us.I am extremely delighted to learn that you have found your home away from home in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. Rest assured, that your gracious commendations have been shared with all our colleagues, and particularly with Chaow, who have found in them a great source of motivation to continue to deliver the promise you came to expect and which we are known for.We truly value your loyalty, and we look forward to the pleasure of welcoming you back in the near future. Please feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Good
Chi Thanh
14 Feb 2024
Chi Thanh
Stayed 3 nights in Jan 2024
Response from Gabriele Lombardo on 16 Feb 2024
Dear Chi Thanh,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Dongyeob
8 Feb 2024
Dongyeob
Stayed 6 nights in Jan 2024
Response from Gabriele Lombardo on 12 Feb 2024
Dear Dongyeob,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear sam,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
george
3 Feb 2024
george
Stayed 4 nights in Jan 2024
Response from Gabriele Lombardo on 12 Feb 2024
Dear george,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Harihar, Thank you for taking the time to write a review of your recent stay at Shangri-La Chiang Mai.I am very glad that you had an overall very good staying experience with us. Indeed, our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are the key elements which differentiate us. At the same time, I have noted your comment with regards to the unsatisfactory cleanliness of your room, and rest assured that the matter has been addressed to our Executive Housekeeper for her attention. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We look forward to welcoming you back and please feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
HEEYOUNG
26 Jan 2024
HEEYOUNG
Stayed 5 nights in Jan 2024
Response from Gabriele Lombardo on 1 Feb 2024
Dear HEEYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Ralph Albert,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Jonathan,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Brian Wai Yan
21 Jan 2024
Brian Wai Yan
Stayed 3 nights in Jan 2024
Response from Gabriele Lombardo on 12 Feb 2024
Dear Brian Wai Yan,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Clarissa
20 Jan 2024
Clarissa
Stayed 2 nights in Jan 2024
Response from Gabriele Lombardo on 12 Feb 2024
Dear Clarissa,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
As usual the hotel lived up to its rating. Not only excellent service but attention to detail such as jugs of cold water around the pool. Every request was attended to promptly.
Sue
Stayed 7 nights in Jan 2024
Response from Gabriele Lombardo on 19 Jan 2024
Dear Sue,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
The hotel was very nice. The rooms were perfect for comfort and work. The location was also very convenient. The breakfast was very nice.
Daniel
Stayed 2 nights in Jan 2024
Response from Gabriele Lombardo on 19 Jan 2024
Dear Daniel,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Sharmaine,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Great staff. Large rooms. Getting slightly old but nice. Nice pool.
KEE HYONG
Stayed 4 nights in Jan 2024
Response from Gabriele Lombardo on 16 Jan 2024
Dear KEE HYONG,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
KEE HYONG, TORONTO
12 Jan 2024
KEE HYONG
Stayed 4 nights in Jan 2024
Response from Gabriele Lombardo on 12 Feb 2024
Dear KEE HYONG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
6/10 Okay
Sonia
9 Jan 2024
The hotel was old with poor carpets. Staff are very polite maybe too much. Did a club upgrade but snacks were cold.
View was good on the club floor.
Sonia
Stayed 3 nights in Jan 2024
Response from Gabriele Lombardo on 11 Jan 2024
Dear Sonia,Thank you for taking the time to write this review related to your recent stay with us. I am very delighted to learn that you had an overall enjoyable staying experience in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence, are indeed some of the key elements which differentiate us.I have at the same time noted your comments with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
6/10 Okay
EUNJAE
1 Jan 2024
EUNJAE
Stayed 3 nights in Dec 2023
Response from Gabriele Lombardo on 5 Jan 2024
Dear EUNJAE,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Good
Andrew
Travelled with family
28 Dec 2023
Liked: Cleanliness, staff & service
Hotel was tired and needs refurbishment
Andrew
Stayed 5 nights in Dec 2023
Response from Gabriele Lombardo on 5 Jan 2024
Dear Andrew,Thank you for taking the time to write this review related to your recent stay with us. At the outset, I have noted your comment with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed, and I do really appreciate your observations. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Good
Russell
22 Dec 2023
Russell
Stayed 5 nights in Dec 2023
Response from Gabriele Lombardo on 25 Dec 2023
Dear Russell,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Wishing you in the meantime, a joyful festive season and blissful New Year.Yours sincerely,Gabriele LombardoGeneral Manager
So amazing! We booked a room and were upgraded to the 12th floor which gave us access to the Horizon Lounge where we got breakfast, happy hour (with real dinner food and alcohol) and a personal concierge. Pat, one of the ladies who works at the concierge was EXTREMELY helpful. She helped with recommendations, getting us a local taxi, and even called the Elephant Nature Park on our behalf to double check our booking (it wasn’t a booking through the hotel). The pool is awesome for kiddos. There are two lifeguards on duty. One thing to note is that the kids’ side hardly gets any sun due to a tall building in the way. They have 5 canopy beds which is first come first serve. We would DEFINITELY stay there again.
Jessica
Stayed 3 nights in Dec 2023
Response from Gabriele Lombardo on 25 Dec 2023
Dear Jessica,Thank you for taking the time to share such a lovely review following your recent stay with us. Our beautiful urban resort certainly makes it for the perfect holiday and I am pleased to read that you have followed my team’s advice to indulge yourself on an upgraded room with a nicer view and club benefits which made you ultimately feel at “home away from home”. I’m equally pleased that my colleagues, especially Pat and concierge, left such a positive impression to you. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us.We all look forward to welcoming you back "home" for another fantastic stay with us. Please, feel free to contact me directly if there is anything I can do to further assist you with. May I wish you, in the meantime, a joyful festive season and a blissful New Year. Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Good
Amy
20 Dec 2023
Amy
Stayed 3 nights in Dec 2023
Response from Gabriele Lombardo on 25 Dec 2023
Dear Amy,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Wishing you in the meantime, a joyful festive season and blissful New Year.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Kelechi,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.I wish you in the meantime a joyful festive season and blissful New Year.Yours sincerely,Gabriele LombardoGeneral Manager
Facilities are old and room is not too clean
Busy reception and not welcoming attitude
Vivian
Stayed 1 night in Dec 2023
Response from Gabriele Lombardo on 13 Dec 2023
Dear Vivian,Thank you very much for staying at the Shangri-La Chiang Mai recently.At the outset, I have noted your comments regarding the unsatisfactory experience you encountered during your stay and be assured that the matters have been addressed with our relevant managers for their attention and improvement. Despite the above, I am very glad that you had an overall enjoyable staying experience in the hotel. Indeed, our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are the key elements which differentiate us. We look forward to the pleasure of welcoming you back in the not too distant future. Please feel free to contact me directly, if there is anything I can assist you with.In the meantime, may I wish you a joyful festive season and blissful New Year.Yours sincerely,Gabriele LombardoGeneral Manager
Property was excellent but the rooms themselves need an upgrade. The decor etc is a bit dated
Anil
Stayed 3 nights in Nov 2023
Response from Gabriele Lombardo on 6 Dec 2023
Dear Anil,Thank you for taking the time to write this review related to your recent stay with us. I am very delighted to learn that you had an overall enjoyable staying experience in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence, are indeed some of the key elements which differentiate us.I have at the same time noted your comments with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed, and I do really appreciate your observations. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Jeffrey,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Greig,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Thomas,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Heejin
12 Nov 2023
Heejin
Stayed 2 nights in Nov 2023
Response from Gabriele Lombardo on 15 Nov 2023
Dear Heejin,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Excellent
Simon
8 Nov 2023
Simon
Stayed 3 nights in Oct 2023
Response from Gabriele Lombardo on 1 Dec 2023
Dear Simon,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager