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Reviews of CHENGDU SERENGETI HOTEL

4 out of 5
CHENGDU SERENGETI HOTEL
No.486 Jiaolong Avnue, Shuangliu, Chengdu

Reviews

5.4
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 3 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
No water!
I booked this hotel for my parents. The hotel staff told them that there would be no water from 9pm - 1:30am. My parents thought it was okay and they checked in. After that they noticed that there was already no water then around 5:30. They decided to switch to another hotel because of this. They check out without touching any piece in the room but the hotel refused to refund.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No running water
We never stayed at the hotel. They informed us of no running water when we were checking in.
Stayed 1 night in Jul 2017

10/10 Excellent

Sunny, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment Helpful staff Decent food Good hygiene
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

ABC Mum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large and comfort room
The hotel itself is perfect. Very good price with a spacious room, clean bathroom and comfort bed. There is airport transfer and the driver is really nice. I did not book via a Chinese website. There was therefore not smooth when check-out. We opt paying directly to the hotel but need to leave at 5am to catch flights. They charged us a higher price than the price we booked. We had no time to argue with them and settle the bill first but need to go through the refund process.
Stayed 2 nights in Sep 2017