Apartment
Check availability

Reviews of Albion Street Serviced Apartments

3 out of 5
Albion Street Serviced Apartments
7-9 Portland Street, Cheltenham, England

Reviews

6.0
Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 2 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 9 out of 24 reviews" "

6.6/10

Cleanliness

5.6/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lewis

Stayed 1 night in Dec 2023
Response from ROOMSBOOKED TEAM on 14 Feb 2024
Good Afternoon!Thank you for the positive feedback. We hope you choose to stay with us again.

10/10 Excellent

Petra

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, very clean, walking distance to high street shops, and restaurants.
Stayed 1 night in Dec 2023

2/10 Terrible

kimberley

Travelled with family
Disliked: Property conditions & facilities
We stayed in room 5 which was an outbuilding and the back of the property. There was no lock on the inside door so we would have had to sleep with the door unlocked all night. But worse than that it was absolutely freezing (it was end of november) the radiator didnt work but they did leave a small oil radiator that did absolutely nothing. We checked out after a few hours as it was just too cold. Really dissapointed especially as the room wasnt cheap.
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, room comfort
Central, good value
Great central location, clean and tidy with everything needed in a small kitchen. Good communication from property. Good value and would stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Deborah

AVOID Poor accommodation and unfair terms
Please do yourself a favour and avoid this place like the plague. I first started to feel uncomfortable when I received a text informing me that they required £250 in pre-authorisation for each apartment I had booked. This is not just a swipe of a credit or debit card so they can charge for a newspaper - this is an actual hold on the funds in my bank account or on my credit card. Looking at the reviews it seems that if you don't have the funds in your account to cover this then you can't stay in the room you have booked and paid for! Nothing on Hotels.com to indicate this charge. It advises that they may need to swipe your card but absolutely no mention of the £250. It then takes up to 5 days after your stay for the funds to be released. When you check out the state of the apartment you will see just what a cheek it is to expect a pre-authorisation in case of damage - what a dump. Getting down to the basement apartment is dangerous. steep, slippy, concrete steps. No usable mirrors! Not one. Even in the bathroom. The bathroom in the apartment just topped it off. Only stay here if you do not value your privacy as it has none. I have included photographs.
The bathroom..Privacy is not an option.
This was their 'luxury' apartment.
Crappy furniture not very well disguised.
Hope you didn't want to put anything in this cupboard - yuck!
Stayed 1 night in Jul 2023
Response from Roomsbooked Team on 30 July 2023
Good Evening,We do apologise and we are sorry you did not enjoy your stay with us. Please can you let us know if this was reported to our reception staff during your stay so we could of investigated this further.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, room comfort
Great apartment
Great communications from front desk office, masses of helpfull advice greatly appreciated. The property was outstanding comfortable spacious and a wow bathroom. Very comfortable bed and a most comfortable stay, thank you.
Stayed 1 night in Jul 2023
Response from Reservations team on 21 July 2023
We are glad you enjoy your stay with us and hope you visit us again soon

10/10 Excellent

richard

Stayed 1 night in Jun 2023
Response from Roomsbooked Team on 2 July 2023
Good Afternoon,Thank you ever so much for the feedback. All feedback is massively appreciated to ensure we can improve our services to the best ability.

2/10 Terrible

Verified traveller

Disliked: Room comfort
Disappointing
There is a ridiculous preauthorization fee of £250 that will not be disclosed until you are at the check-in counter, if you're on a budget please don't bother booking a reservation. The lack of transparency is worrisome. Then there is the damaged front door Venetian blind, which the staff confirmed that the management is aware of, yet no temporary measure was in place to safeguard the privacy and dignity of clients. Also, there was the wifi password that was communicated and it took walking back to the key pick-up location and another four hours later to resolve. Lastly, it's been 5 days since checkout and the £250 is yet to be returned to my account, utterly disappointing.
Stayed 1 night in May 2023
Response from Roomsbooked Team on 15 June 2023
Good Evening,We do apologise you did not enjoy your stay with us. All feedback is appreciated and taken seriously. The 250 Pre authorisation is stated in the terms and conditions as well as being sent in a confirmation email Roomsbooked ltd sent you directly. All of the feedback from guests is taken seriously and we have passed any issues onto the relevant teams to ensure these can be resolved for any guests in the future.Please also note that our reception is manned 24 / 7 so any issues during your stay can be reported directly to the team so they can try and resolve this as soon as possible.

2/10 Terrible

tom

Travelled with family
Disliked: Cleanliness, room comfort
It was terrible as it was all faults advertised
Stayed 1 night in Apr 2023
Response from Hotel Staff on 4 May 2023
Good evening, When the booking is made it does state we can take a pre-authorisation in the terms and conditions and we feel this is an unfair review

6/10 Okay

Steve

Stayed 2 nights in Mar 2023
Response from Central Serviced Apartments Reception Team on 17 Mar 2023
Thank you for your review, please let us know what we can improve upon to make your stay better next time

6/10 Okay

Jeton

Stayed 10 nights in Feb 2023
Response from Callum on 22 Feb 2023
I am sorry to hear the saty wasn't up to your expectations, we hope you will give us a chance to show you how good we are

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Callum on 17 Dec 2022
Thank you for review and we are glad that you enjoyed your stay with us

8/10 Good

John

Stayed 1 night in Nov 2022
Response from Callum on 27 Nov 2022
Good morning, Can you please let us know what it is was on your stay that let the stay down?

2/10 Terrible

Dale

Business traveller
Disliked: Cleanliness, room comfort
Don’t stay
Absolutely terrible place. Service and staff are also unhelpful and rude
Stayed 1 night in Oct 2022
Response from Z A Gill on 8 Oct 2022
Hi Dale, Sorry to hear that you felt this way. I understand you did not manage to pay for pre-authorisation and demand refund for a non-refundable booking. It is clearly advertised on expedia that out hotel requires PA. We do go above and beyond for our guests to provide them with the best service possible but unfortunately cannot go against our policies. We can only recommend you to read the terms and conditions carefully before making any booking. I hope you reassess the past experience considering staff only have limited power over company policies, and give us another opportunity to host your stay with us. Many thanks

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Had everything we needed. The sofa bed turned out to be a chair bed which wasn’t a problem but the chair had seen better days. Apart from the chair-bed that was the only furniture in the living area, so only one person had a seat to chill out. Others had to sit on the floor. Not a bad place just could have done with maybe an actual sofa. Also, as women who were away for a long weekend the only mirror available was a small one in the bathroom, could have done with at least one full length one. There was plenty of wall space for this. Overall, it had what we needed - apart from furniture.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Do not book
The apartment was completely uninhabitable; bins overflowing, unwashed pots and pans, dirty sheets and linen strewn over the floor, carpets and rugs filthy
Stayed 1 night in Jun 2021

2/10 Terrible

Danny

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Q
Stayed 1 night in Mar 2020

2/10 Terrible

Pooler

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly dissatisfied
We had booked an apartment as advertised in the centre of Cheltenham for one night on Saturday 25th. On arrival to collect the keys, We were told that the apartment was not actually in the town centre, as clearly advertised, but about 1.5 miles away. We then had to get a taxi to the apartment which was situated on a housing estate on the outskirts of Cheltenham. On entering the apartment we found that the kettle and TV did not work and the fridge was warm and could not be switched on either. We also found broken cupboards, a dirty toilet bowl and something unsavoury I’m one of the kitchen cupboards. This was all highly unsatisfactory and absolutely not what or where it was advertised to be. We returned the keys, having incurred more taxi fees, and found alternative accommodation.
Stayed 1 night in Jan 2020

10/10 Excellent

Dorin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

2/10 Terrible

Shui Ping

Stayed 1 night in Nov 2022
Response from Callum on 26 Nov 2022
Can you please let us know what was wrong with your stay so we can address these issues.

4/10 Poor

Maria Nuria

Travelled with family
Disliked: Room comfort
El apartamento, con una pequeña placa eléctrica, no es adecuado para estancias en invierno. Hace mucho frío y especialmente por la noche. Por otro lado, es una incoherencia que disponga de una cocina completa y en cambio no haya ni mesa ni sillas. No debería publicitarse como apartamento completo.
Stayed 9 nights in Jan 2022

4/10 Poor

Einar

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019