Lobby
Check availability

Reviews of Hampton Inn & Suites Charlottetown

2.5 out of 5
Hampton Inn & Suites Charlottetown
300 Capital Drive, Charlottetown, PE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 657 out of 911 reviews" "
Rating 8 - Good. 178 out of 911 reviews" "
Rating 6 - Okay. 41 out of 911 reviews" "
Rating 4 - Poor. 20 out of 911 reviews" "
Rating 2 - Terrible. 15 out of 911 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new and modern
Stayed 2 nights in Apr 2024
Response from Hampton Charlottetown on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a relatively new property. It is clean, nice breakfast, comfortable bed and spacious room.
Stayed 2 nights in Apr 2024
Response from Hampton Charlottetown on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, spacious.
Stayed 8 nights in Apr 2024
Response from Hampton Charlottetown on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy to find difficult to drive into parking lot from east bound as that should be fixed but good overall
Stayed 2 nights in Apr 2024
Response from Hampton Charlottetown on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Hampton Charlottetown on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hampton Charlottetown on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk guy has zero social skills. He should not be working in the hospitality industry.
Stayed 1 night in Apr 2024
Response from Hampton Charlottetown on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maikell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Awesome amenities and the breakfast was spectacular. Loved the free, convenient parking and the pool was perfect! Thanks so much.
Stayed 2 nights in Apr 2024
Response from Hampton Charlottetown on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Crystal

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hampton Charlottetown on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Hampton Charlottetown on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sebastien

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here twice a year, never disappoints!
Stayed 2 nights in Apr 2024
Response from Hampton Charlottetown Front Desk on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is lovely, however every noise is amplified in the hallway. You could hear the kids in the room across the hall, everytime a door opened, every motion from housekeeping in the early morning. Not easy to relax or sleep
Stayed 1 night in Apr 2024
Response from Hampton Charlottetown on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jobanjeet

Stayed 1 night in Apr 2024
Response from Hampton Charlottetown on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lorraine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hampton Charlottetown on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Charlottetown on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Close to stores and places to eat and close to downtown.
Stayed 1 night in Mar 2024
Response from Hampton Charlottetown on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Mar 2024
Response from Hampton Charlottetown on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Mar 2024
Response from Hampton Charlottetown on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Miles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Feb 2024
Response from Hampton Charlottetown Team on 27 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was pricey for the night But it was clean and just a place to sleep…wanted to stay somewhere close to our friends. It was a newer hotel so expected friendlier staff and no uniform, everyone was in regular clothes? We checked in late and called earlier in the day to make them aware. We ask for late check out as we would be back to the hotel late and wanted to sleep in before heading on our drive home. Well.,. With the barking dog across the hall we heard off and on then we were woken up with housekeeping banging on door and trying to get in the room not once but twice. We had late check out!!!! As per the night before, person at desk told me when we went for breakfast to make sure it was fine at the deck as it is up to housekeeping. So we were sleeping in no breakfast and I called the front desk at 930 am to make sure it was okay for the late departure and he said yes no problem. Was woken up again by the dog barking… then at 1040 am housekeeping knocked and then tried to get in… I called downstairs again, he said we told them you were late departure… then we tired again to go back to sleep and again 1120 am housekeeping knocking and tried to get in. We gave up and got showered and ready to start our day! It was a waste to adk to stay later to sleep in as we never had much sleep since being woken up after 9 am. We have stayed in much less inexpensive hotels and never had this problem. Better communication is a must. As we should have been able to sleep in.
Stayed 1 night in Feb 2024
Response from Hampton Charlottetown Team on 27 Feb 2024
Thanks for staying with us and on behalf of all departments, we apologize that your stay was not up to standards. We hope to see you again soon and make your stay feel more like a home away from home. We appreciate your feedback!

10/10 Excellent

Stephanie and Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean and the front desk staff were super friendly and helpful
Stayed 1 night in Feb 2024
Response from Hampton Charlottetown Team on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Darren, Conquerall Bank

Stayed 1 night in Feb 2024
Response from Hampton Charlottetown on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

rodion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within 5 min deive, clean, very polite and fast service. 10/10 will recommend and stay a month there
Stayed 2 nights in Feb 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Feb 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nadia

Stayed 1 night in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kendyll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ronna

Stayed 1 night in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good clean and tidy.
Stayed 11 nights in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Stayed 2 nights in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kory

Stayed 1 night in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Geri

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Check in was terrible. We were told by the guest service agents that Expedia had cancelled our reservation and we would have to pay again. We had to physically show them our online confirmation and it took a long time and then finally they said yes it’s in the system after we refused to pay more money. Then during our stay there were many children running up and down the hallways up until after midnight. Knocking on doors and kicking the walls in hallway. It took 3 calls to the front desk to have that addressed. Little sleep and terrible customer service.
Stayed 1 night in Jan 2024
Response from Hampton Charlottetown on 23 Feb 2024
On behalf of the Hampton Charlottetown Team, we apologize that your stay wasn't up to your expectations. We hope to see you again and provide the best service possible.Again, we apologize for this, and we hope to see you again soon!

10/10 Excellent

Anglo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice, the breakfast was amazing - My only suggestion would be to close the kitchen by 10am but allow people to get access to what is left until 10:30am ....
Stayed 8 nights in Dec 2023
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location. Easy to get to. Convenient.
Stayed 5 nights in Dec 2023
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, great location. Clean rooms….what else could be asked for! See ya next time!
Stayed 5 nights in Dec 2023
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DIONISIO JR.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking around the building, quiet place to check-in, indoor pool is good.
Stayed 1 night in Dec 2023
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Neeti

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what expected
It may be wonderful for business, but for a couple is cold. And the most upsetting is, you get tired during the day, there is no restaurant in the hotel itsef. The day was terrible cold and we were hungry... we have to go out to find a not fast food restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023
Response from Hampton Charlottetown on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed a few times and really enjoy the hotel and staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023

6/10 Okay

Alexandra

Stayed 1 night in Dec 2023

10/10 Excellent

Ruslan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff
Stayed 2 nights in Dec 2023
Response from Hampton Charlottetown on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Nov 2023
Response from Hampton Charlottetown on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hampton Charlottetown on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean building with great staff.
Stayed 3 nights in Nov 2023
Response from Hampton Charlottetown on 24 Nov 2023
Thanks for staying with us. We appreciate your feedback!