Chamouny Holidays from AU$3,634

I always enjoy staying at Preskil but I had a bit of a bad experience on my check in on Monday, 3 August. I arrived at 9h00 at the hotel and i know that check in was only at 14h00. We sat at the check in area the whole day and my room was not ready at 14h00. The communication was not so clear and if i have known it will take over the check in time i could have gone for a scrub at the spa that time. My 1 colleague had a room 2 hours before me and i sat there till 14h30 without knowing it will take that long. Tired and over it by then.

Overall, I had a great stay at The Residence Mauritius and thoroughly enjoyed my time there. The rooms were comfortable and well maintained, the service was warm, and the beach is simply spectacular—without doubt one of the hotel's greatest assets. That said, there are areas where I believe the hotel could improve. The biggest disappointment was the food at the main buffet. The quality was average, and on some occasions even below average. For a five-star resort in Mauritius, this was surprising, especially considering that many other luxury hotels on the island offer exceptional dining experiences. Coming from the hospitality industry myself, I genuinely believe this property has enormous potential. The foundations are already there: a beautiful location, excellent beach, charming atmosphere, and a strong team. With greater focus on the food and beverage offering and continued attention to detail, I have no doubt it could become one of the standout luxury resorts in Mauritius. Overall, I was satisfied with my stay and would happily return. At this stage, however, I would personally rate the hotel between **4 and 4.5 stars**, rather than a full five stars.

I had a wonderful vacation in the Resort, and my overall experience was excellent. The resort is beautiful, relaxing, and very well maintained, making it the perfect place to unwind and enjoy Mauritius. I would like to give a special thank you to the housekeeping supervisor for his outstanding service. Late at night, around 12:00 a.m., when some food was accidentally spilled on the deck, he personally came to assist. He brought a mop and cleaned the area himself with great care and professionalism. This level of dedication, especially at such a late hour, truly reflects the high standards and genuine hospitality of the resort staff. Moments like this made my stay even more special. I truly appreciate the kindness and responsiveness of the team, and I would definitely recommend this resort to anyone looking for excellent service and a memorable vacation in Mauritius.