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Reviews of Acclaim Pine Grove Holiday Park

2 out of 5
Acclaim Pine Grove Holiday Park
817 Harbour Road, Chadwick, WA

Reviews

6.6
Rating 10 - Excellent. 16 out of 82 reviews" "
Rating 8 - Good. 21 out of 82 reviews" "
Rating 6 - Okay. 21 out of 82 reviews" "
Rating 4 - Poor. 17 out of 82 reviews" "
Rating 2 - Terrible. 7 out of 82 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marivic

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 10 May 2024
Thank you, we appreciate your feed back.

6/10 Okay

Leona

Travelled with partner
Disliked: Property conditions & facilities
People were lovely but the cabins really need a makeover. Looking very tired and some things just falling apart.
Stayed 4 nights in Jan 2024
Response from Manager on 15 Jan 2024
We appreciate your feedback and will work on the shortfalls

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom door damaged and didn’t work was just one issue.
Stayed 6 nights in Jan 2024
Response from Manager on 14 Jan 2024
We appreciate your feedback and will improve.

2/10 Terrible

Sarah

Disliked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Manager on 14 Jan 2024
That's sad to see that you did not enjoy your stay with us.

8/10 Good

Kai

Travelled with partner
We stayed in the self contained, ensuite unit style accommodation, which where clean comfortable and spacious. Linen was clean, and had everything we needed to enjoy our stay, the park is a little dated but for what we paid - in my opinion was good value.
Stayed 4 nights in Dec 2023
Response from Manager on 14 Jan 2024
We appreciate your feedback. Hope to see you again.

10/10 Excellent

Timothy, Scarborough

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for work in one of the cabins, very good value for money for the size and amenities.
Stayed 2 nights in Oct 2023

10/10 Excellent

Isa, Merriwa

Liked: Cleanliness, property conditions & facilities
Very good and clean
Stayed 2 nights in Oct 2023

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, amenities
The park is nice enough but as others reviewed there are are a few things that let it down. The first thing we dealt with was the smell of the toilet / bathroom water . The park has tried their best to mask it but it's a blend between chemical and rotten eggs. Second was the bed it is average at best maybe just due for an upgrade. The final problem we had was the fridge. It froze half of our produce we bought on the first day , so our milk was not useable for coffee and our strawberries we're frozen solid. I googled the fridge brand to double check which way to turn the dial and when i went to turn it fell off . I'm guessing this has been an issue before as the dial was placed back on to make it look like it wasn't broken . The cabin was clean enough and the park was fairly quiet. Its not the most modern but it did the job for the week . Its sort of on the out skirts of esperance but still within 10 minutes of the esplanade so its not bad. We enjoyed our stay as we're not overly fussed people . I'm sure with time the new owners will get on top of everything and it will only get better
Stayed 6 nights in Oct 2023

2/10 Terrible

Louis

Disliked: Cleanliness, property conditions & facilities
Mouse trap in the cupboards. Mouse poo in the dishwashing supply basket.
Stayed 3 nights in May 2023

10/10 Excellent

Juliette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The cabin was lovely, with everything needed. Great value and the staff were flexible when we needed help. Highly recommended. Beautiful setting around the cabin. Good heating, water temp and pressure. Everything worked ie appliances and stove.
Stayed 2 nights in May 2023
Response from Manager on 28 May 2023
Thankyou for you kind words and are glad you enjoyed your stay with us... We hope to see you again soon. thankyou Pinegrove Holiday Park Team

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful little oasis in a fairly industrial area. Lots of trees. Very helpful receptionist. We had a lovely stay thank you
Stayed 2 nights in Apr 2023
Response from Lynn on 1 May 2023
Afternoon Carol, thank you for you review. Hope to see you again soon. Lynn & Gary

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tidy accommodation and friendly staff.
Stayed 2 nights in Apr 2023
Response from Lynn on 26 Apr 2023
Thank you for your review. Pleased you enjoyed your stay.Hope to see you again.Management

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, property conditions & facilities
Always have a good stay here
Stayed 2 nights in Feb 2023
Response from Lynn on 2 Mar 2023
Thank you Doug . Hope to see you again soon. Hope you had safe trip .

6/10 Okay

Norma Odonnell and Patrick Odonnell

Travelled with partner
Disliked: Property conditions & facilities
Property was tired and needed to be updated. Drain requires attention in bathroom .
Stayed 3 nights in Feb 2023
Response from Lynn on 13 Feb 2023
Afternoon Norma & Patrick, thank you for bringing the shower issue to our attention. We have had our maintenance guy and the plumber in now. Hope all sorted. We are trying to do work to each of our cabins to freshen them up just bit hard at moment being so busy. Hope to see you again soon.Lynn & Gary

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Park home was good for price but a little noisy due to being in an industrial area
Stayed 4 nights in Feb 2023
Response from Lynn on 13 Feb 2023
Afternoon David, Sorry about the noise due to the time of year with harvest and the number of ships coming in it is keeping the transport industry very busy.Please you enjoyed your stay. Hope to see you again soon.

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I liked the size of the cabins, alot of Bindi's miscommunication on extra day of staying alot of trucks.
Stayed 5 nights in Nov 2022

10/10 Excellent

Troy

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Michael

Stayed 2 nights in Oct 2022

2/10 Terrible

Annette

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We won’t be back. Faults would be more acceptable if the price aligned with the condition of the units.
Stayed 2 nights in Oct 2022

8/10 Good

Terrence

Stayed 2 nights in Sep 2022
Response from Trish on 20 Sept 2022
Thankyou for the high rating in review.. Is appreciated..We work hard to achieve a great parkManagement

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, room comfort
Fantastic vacation and verry lovely place the personel working there are very friendly and propesional.The place safe even ti your kids.
Stayed 3 nights in May 2022
Response from Pine Grove on 30 May 2022
Dear Roberto Thank you for taking the time to review your recent stay with us. We greatly appreciate your 10/10, which I will pass on to our staff. We are delighted to hear that you and your family enjoyed your stay with us.

6/10 Okay

Stanley

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Ian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Maintenance on the rooms or the oven wasn’t the best, bunk beds were a winner with the kids. We had everything we needed in the room and we had a great time.
Stayed 6 nights in Apr 2022
Response from Pine Grove on 19 Apr 2022
Dear Ian Thank you for your review. Great to hear you had a good time, kids love bunks ! If you are able to provide me with your cabin number, I will have the oven looked at. Kind Regards Park Manager

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a good location. Easy check in and out
Stayed 2 nights in Mar 2022
Response from Pine Grove on 19 Mar 2022
Thank you for staying with us and for your feedback that everything was good. Very kind of you, thank you. We hope to see you return again too! Safe travels.

6/10 Okay

Nic

Travelled with partner
Liked: Amenities
Issue with the plumping as the toilet would not flush, the chalet smelled like mold when we first got there and the shower only ran hot water
Stayed 2 nights in Mar 2022
Response from Pine Grove on 19 Mar 2022
Thank you for staying with us and for your feedback. At the time of your stay the park was undergoing a management change. Rest assured, your feedback has been investigated by our maintenance team & all park operations are being updated to a higher standard. Hope to see you again next time you're in town.

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness
Room was clean but very strong damp smell.
Stayed 3 nights in Feb 2022
Response from Pine Grove on 28 Feb 2022
Thank you for staying with us and for your feedback. At the time of your stay the park was undergoing a management change. All park operations are currently being updated to a higher standard and rest assured any maintenance issues/ findings have been inspected. Hope to see you again next time you're in town. Kind Regards, Pine Grove

4/10 Poor

Aslam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location and friendly staff
Stayed 3 nights in Feb 2022
Response from Pine Grove on 12 Feb 2022
Thank you for your lovely feedback. We hope to seen you again soon. Kind regards, Pine grove

4/10 Poor

richard

Travelled with family
Disliked: Amenities, property conditions & facilities
needs updating.Noisey from road trains passing
Stayed 5 nights in Jan 2022
Response from Pine Grove on 29 Jan 2022
Thank you for staying with us Richard and for your feedback. At the time of your stay the park was undergoing a management change. All park operations are currently being updated to a higher standard. Hope to see you again next time you're in town.

10/10 Excellent

Shailani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice caravan park would go back again
Stayed 4 nights in Jan 2022
Response from Pine Grove on 25 Jan 2022
Thank you for your lovely feedback. Kind regards, Pine Grove

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Decent budget accommodation but a little run down.
Stayed 6 nights in Nov 2021
Response from Pine Grove on 29 Jan 2022
Thank you Belinda for staying with us and for your feedback. At the time of your stay the park was undergoing a management change. All park operations are currently being updated to a higher standard. Hope to see you again next time you're in town.

8/10 Good

Sean

Stayed 3 nights in Nov 2021

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Donna

Liked: Cleanliness, room comfort
Ideal location
In the beautiful frencman bay
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It close where it , I want to Shop, and Wonder around,
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Not as clean as seen in the photo. Pool was green.
Stayed 2 nights in Feb 2021
Response from manager on 5 Mar 2021
Our Pool is Closed for Maintenance as signage states.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed in a cabin for one night - did the job perfectly and was pleased parking was offered on site. Room was clean and smelt great. Only downfall was there was no hand soap or bath mat in the bathroom. Other than that, very positive experience.
Stayed 1 night in Feb 2021
Response from manager on 27 Feb 2021
Thank you for your review. We wish you had of bought the lack of soap and a bathmat to our attention and we would have provided these for you. Park Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Management on 9 Mar 2021
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Tucked away from everything and very quiet. Facilities are very old and need to updated. Still able to do what you have to do
Stayed 2 nights in Feb 2021
Response from manager on 24 Feb 2021
Thank you for your review. The park definitely needs upgrades and we are hoping to get them underway soon. Glad you enjoyed your stay Park Manager

2/10 Terrible

Rudy

Travelled with group
Disliked: Cleanliness, room comfort
Apt 34&36
The water from the tap is smelly and murky. Not really good for cooking or drinking. The room are just for 2 persons or 4 persons per Apt. We paid 11 persons for the 2 Appts which is really uncomfortable and unrelaxing for the rest of the group.
Stayed 3 nights in Nov 2020

8/10 Good

Regan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet time
The accommodation was what we expected. Nothing luxury but quiet.
Stayed 8 nights in Jan 2020
Response from Acclaim Pine Grove Holiday Park on 10 Feb 2020
Thanks for the review Regan! Good to hear your stay was peaceful. Safe travels.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Location was great, there was a well maintained pool and it was a very nice park in general. We stayed in a 2 bedroom cabin which had everything We needed and more! The only things we didn’t like was that for the 3 night we were there, we couldn’t shower. The pressure was horrendous and one minute the water would be freezing, the next thing we were being scalded! The toilet was in bad condition and really stunk the place out, as well as not flushing properly.
Stayed 3 nights in Jan 2020
Response from Acclaim Pine Grove Holiday Park on 3 Feb 2020
So glad to hear you liked the park. Though, we are sorry to hear about the problems in the bathroom. Next time you stay with us, feel free to ask any staff about any issue - they will do their best to fix it immediately. Thanks for staying!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities
The property is old and dated and for the price point, expectations were higher of cabins, and communal areas in terms of cleanliness and maintenance of both facilities and gardens.
Stayed 3 nights in Jan 2020
Response from Acclaim Pine Grove Holiday Park on 3 Feb 2020
We're sorry to hear this. We have passed your feedback on to our staff. Safe travels.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet and shower where extremely dirty and didn’t work properly. The toilet barely flushed and the shower leaked as well as not being able to mainline a constant temperature. The room was dirty like it had not been cleaned and there was no spare towels, toilet paper or bin bags as we stayed for almost a week. No cleaning service or turn down, Also spiders throughout the whole cabin! Constant worry for children
Stayed 5 nights in Dec 2019
Response from Acclaim Pine Grove Holiday Park on 6 Jan 2020
So sorry you had this experience at our park. No one should have to stay in a cabin in this condition. Unfortunately because you left an anonymous review we can't find out which cabin you stayed in and fix these problems. If possible, could you head to the Acclaim Holiday Parks website, head to the contact page and let us know where you stayed? If you plan to stay at any of our parks in the future, please let the staff know about these issues so they can fix them immediately. Again, we apologize for this. Safe travels.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities
I liked the surroundings of the property, the trees, birds etc
Stayed 2 nights in Oct 2019
Response from Acclaim Pine Grove Holiday Park on 18 Dec 2019
Fantastic. The wildlife around the park is beautiful. Thanks for staying!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The cabin we stayed in had a faulty hot water system. The water was either dangerously hot or freezing cold.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, room comfort
Enlightening.
Quite a good stay amazing foreshores and elegant beaches caravan park quiet and well set out.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too close to a main road,very noisy, and water pressure in shower was non existant. Other
Stayed 1 night in Jun 2019
Response from Management on 19 June 2019
Thank you for your feedback. I would address the water pressure issue, but because your review is anonymous i don't know in which cabin you stayed.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Quite place..And affordable 4 one family.. Near to bandy creek.. Its a lovely place
Stayed 1 night in May 2019
Response from manager on 5 June 2019
thank you very much for your feedback, we work hard to ensure you receive the best experience possible

6/10 Okay

Elizabeth

Liked: Staff & service
Could be better - bathroom had mould in shower, toilet had bad stains. WiFi is virtually non existent- unable to connect. Staff were pleasant but cabins could be improved. Oven didn't work and utensils were very shoddy. Peeler hacked at Vegas and knives very blunt. Could make lots of improvements to make conditions much better.
Stayed 2 nights in Apr 2019
Response from Management on 20 Apr 2019
Thank you for your feedback Elizabeth. We are making improvements to the cabins daily.