Cervantes Institute Tours and Activities

Easy check in. Clean room. Relaxing. Outside area is busy & a bit worn down. Good centralized location...But the hotel is an oasis of cleanliness. Would stay here again.

The hotel was well-maintained and aesthetically pleasing. However, the room was compact, limiting the seating area. Consequently, guests were required to sit on the bed to watch television. The bathroom was satisfactory, with impressive water pressure for the shower. Nevertheless, the drain was inadequate, causing water to overflow from the shower stall. To prevent flooding, guests had to manually control the water flow; turn it on and off several times during each showering. The buffet was located in a spacious ballroom. The food was excellent, but the menu was repetitive. The staff was generally helpful, except for an issue with the payment amount at the property. Expedia indicated a $86 charge, while the hotel charged $125 due to a decrease in the exchange rate. I booked the hotel four months ago, and the hotel should have honored my rate at the time of booking. Despite these minor inconveniences, the overall experience was positive. While it may not be a five-star hotel, it is worth considering a four-star rating.

Amazing stay - hotel was ideally located, rooms were big and well designed, lovely restaurant & bar downstairs and staff were great.