Cerro del Vigia Hotels, Mazatlán

"The location is a 9, its on the beach. The hotel is old but in reasonably good condition. The room was clean but everything was from the 70's, updating seriously required. Kitchen not well equipped. The staff are ok, but English is not spoken by many of them. You will need to use your phone for translating."

"El staff del área de alberca no es muy amable, y las mujeres que amenizan no usan un lenguaje adecuado para familias."

"Exelente servicio limpio personal muy amable muy seguro y bellisima vista al mar Ala isla perfecto!!"

"Very clean room. Excellent staff. Parking was easy. Convenient location, wonderful view. Would stay again."

"Paid for all inclusive, informed it was room only upon arrival. Spanish only communication, extremely limited English, never acknowledged by staff upon entry or exit of hotel, rooms cleaned on a crazy schedule, sometimes 930am, one day they showed up at 6pm. The pools are small, the lounging area at the adult pool (literally 4ft from the family pool) only has 10 chairs, the music is loud, the beach walking bands even louder, the organized tours that take over twice a week monopolize the pool areas, there is literally zero beach area, the couple of chairs you may find down there there are broken, I could go on.... But you get the point. Will never return to the property or Mazatlán in general, not worth half what we paid "

"Yes"

"The view was amazing and the staff was very kind. However, they don’t provide much more than shampoo and moisturizing cream. Also, the spa services are much more expensive than i thought. "

"Staff was excellent, room and resort was very clean, bar was well stocked. The worst thing was food at buffet. I’d give it a 2.5-3 out 5, not horrible but not anything to rave about. "

"This was a wonderful mix of vacation resort and authentic local vibes. We really enjoyed the hotel, the customer service was excellent the food was amazing including the buffet! I have food restrictions and never felt like I couldn't order something at the restaurants. The beach was a 10, soft sand and fun surf/boogie waves. The ONLY challenge I had was with the beds- they were VERY firm, pillows were soft the rooms were mildly musty. Overall we would love to go back!"