Cenote Cristal Tours and Activities

Room smell like sewer for most of the stay, felt like I was sneaking around my parents house.

We loved our stay since the moment we arrived, the hotel is absolutely beautiful and such a great design. The staff, especially Kat and Steph were amazing and welcoming us like old friends. Cleaning crew put cute birthday decorations as a surprise. The beach club staff super quick and friendly. Great location with the walks to each of the opposite sides of the beach. We had all the places accessible to us by walking on the beach. Had a great time celebrating Delek’s Bday weekend with sick music and great people which was one of the highlights of our stay. I do have to say, they send out a note that it’s a loud location and there will be noise. Unfortunately, I underestimated it because the noise from all of the restaurants, hotels around was insane. Till 2am we had a sound party in our room every night. But we still had such a good time, even the noise didn’t ruin our stay, we just stayed up longer and slept in the morning. Note to the staff, please fix a hole in the roof as it was dripping when it rained and got onto our clothes and suitcase. Thanks for having us and we will definitely be back hopefully sooner than later.

Bare in mind, this was our first trip to Mexico. The staff were friendly and very helpful. The front desk helped us to atrange airport transport and a tour. The room was clean and well cared for. It was wonderful having a small private "yard" and also being steps from the beach. Food on the premises was limited, expensive and the portions were extremely small. Bottled water was not provided.