Cenote Choo-Ha Tours and Activities

Service and the crew were excellent. Room was clean but needs some upgrades . Mirror was old grey spots, bathroom and shower glass brown residue. Breakfast buffet is 2** absolutely not good. Taquitos was old, tamale’s dry. Waffles thick and tasteless. The other restaurants were fine. Definitely not even close quality like Live Aqua in Cancun.

Very clean and staff was so friendly

The resort is beautifully built and the staff are very professional, helpful and welcoming. I would recommend that the butler team to examine the rooms before having guests check in though. We had a situation where the water pressure of the rainforest shower head was weak (yes we were on the top floor but the 4th floor shouldn't have this weak a water pressure) and the other small shower head just would not clamp on to the pole and kept sliding down. It was not a pleasant experience when halfway through the shower we had to go the front desk and ask for a solution. The staff was very helpful and they upgraded us to a different room where the shower head worked. Again this may not have been possible if we went during the peak season. So I would hope the hotel checks and maintains the rooms regularly to avoid this. I also hoped that the AC vent wouldn't point directly towards the bed - I was worried that it would give me headaches. Otherwise the hotel was really enjoyable, food and drinks were excellent, especially La Bohème, El Gaucho, Poseidon (buffet) and Capricho (breakfast). The beach was well maintained and the beds are very comfy both by the beach and by the pool. We will be back!