Luxury Hotels & Resorts in Cát Bà from AU$20

"The hotel wasn’t horrendous, the pool was nice, the rooms were fine and the food was good however there was a lot wrong with the place. Firstly there was a wedding going on when we stayed which we weren’t informed about prior to coming and it mean some of the amenities were off limits. The hotels policy on no outside food and drink is stupid, I’d understand if it was just actual meals but not allowing us to bring water in and then charge 130,000 vnd (about £3.50) for a 750ml bottle is a joke whilst also not providing anything in the way of snacks. We also were never told we had to book for any of the restaurants so on one evenings they told us we couldn’t go in until an hour and a half later because we hadn’t booked, even though when we did eventually go in there was only roughly 1/4 of the restaurant full. Lastly on the last few mornings we were woken up by other guests children running around the hall at 6:30/7 in the morning, although not the fault of the hotel, when we asked them whether we could switch to a quieter floor or if they could ask the guests on our floor to not let there children run around so early, they said it wasn’t their responsibility, which I semi understand but they should also be partially responsible for if other guests are being effected. Overall the stay dampened our last few nights in Vietnam and we left the hotel with quite a sour taste in our mouth, and our luggage being left 30 minutes behind us."

"No major complaints"