Castle Pontarme Tours and Activities

room was clean but there was a hole in my ceiling. i didn't have towels the second day. the area right outside the hotel kind of sketchy

Or rooms were clean, in a very good location, and the staff was very accommodating.

Hotel staff was super helpful with reservations, advice, tips, very friendly. The rooms are very very small. Best pillows and bedding. Super soft towels. Room service was excellent. Everything was superb except for the most important thing. I made reservations for 2 double beds with a balcony. I got a confirmation regarding 2 double beds. I paid a price for 2 double beds. But when we got there there was only one bed. When I asked about the 2 double beds, I was told that these are 2 twin beds put together that we can separate to make 2 beds. This was absolutely not what I reserved or paid for. There was not enough space to separate the 2 beds. The room was tiny. The balcony was tiny as well, I don’t think we could even go outside to this balcony. I had to upgrade to a different bigger suite, pay even more money and I got a king bed, a couch (I was told they don’t have rooms with 2 beds) and no balcony. So although everything else was amazing, I felt that I was lied to in my reservations. I would have booked a different hotel with 2 beds. For this reason I will never stay at this hotel or recommend it to anyone. It’s very very expensive and truly not worth it.